I wrote an earlier review in which I praised the shoes but complained that I had been overcharged. Wild Earth immediately responded and advised me to contact Hayden, who sorted out the issue promptly... See more
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Elderly active traveller. Previously had disastrous results buying shoes online. Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on... See more
Company replied
Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the... See more
Company replied
I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actual... See more
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Company details
About Wild Earth
Written by the company
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
Contact info
25 Central Drive, 4220, Gold Coast, Australia
- 1800 841 847
- service@wildearth.com.au
- www.wildearth.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my 1st time using their online…
This was my 1st time using their online service. They responded to my enquiries quickly, providing clarification.
The products were as described and delivered within the agreed timeframe.
I like the variety of products available. I will buy from them again.
February 24, 2025
Reply from Wild Earth
Hi Tats, thanks for taking the time to review our service.
It's great to hear that the customer service team was able to resolve any queries you had.
Have a good day!
Kind regards,
The Wild Earth Team
Wild earth have exceeded expectations…
Wild earth have exceeded expectations again and provided great customer service and got my product to me in great time. Very happy and will definitely shop again!
February 24, 2025
Reply from Wild Earth
Hi Benny, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
Excellent experience
Excellent experience. Great insight and detail from the staff on product selection.
Very helpful and attentive to individual needs.
February 24, 2025
Reply from Wild Earth
Hi Lachlan, we so appreciate your thoughtful review and the time you took to share your experience with us!
Our team is dedicated to delivering outstanding service and creating memorable moments for our customers. It's truly gratifying to hear that we've succeeded in meeting your expectations.
Wishing you many more exciting adventures ahead!
Kind regards,
The Wild Earth Team
Good evening though my product was not…
Good evening though my product was not available
December 20, 2024
Reply from Wild Earth
Hi there,
Thank you for taking the time to leave a review. I'm really sorry to hear that the product you wanted was not available. We strive to keep our inventory up-to-date and ensure availability for our customers. If there's anything specific you're looking for or if you have any further concerns, please reach out to us at service@wildearth.com. We'd love to help find a solution for you.
Kind regards,
The Wild Earth Team
Great range of outdoor Thank you!wear & shoes &…
Great range of outdoor wear & shoes & helpful friendly service.
February 16, 2025
Reply from Wild Earth
Hi Nikki, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and friendly customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Awesome selection with good quality…
Awesome selection with good quality products
Staff very helpful and knowledgeable
February 23, 2025
Reply from Wild Earth
Hi Arran, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Delivery was quick and easy
Delivery was quick and easy. The bag is great and suits our needs.
February 23, 2025
Reply from Wild Earth
Hi Karl, thanks for the review.
We are glad the ordering process was quick and easy and that your parcel was delivered so fast!
Kind regards,
The Wild Earth Team
The Sales assistant that helped with no fuss!!
The Sales assistant that, first asked politely if I need any help, was great. Helped with my Merino wool T Shits and other gear I bought. Was extremly helpful and understanding. Thankyou
February 22, 2025
Reply from Wild Earth
Hi Andrew, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
Reply from Wild Earth
Hi Gina,
Thank you so much for your kind words! We're delighted to hear that you enjoyed our service, appreciated the pricing, and received your order quickly. It's our goal to ensure a smooth shopping experience every time.
Looking forward to serving you again!
Kind regards,
The Wild Earth Team
I love Wild Earth
I love Wild Earth. A great independent Australian business with great products and service.
February 23, 2025
Reply from Wild Earth
Hi Robyn, thanks for the review.
We're thrilled to hear this, and I'm sure we will see you again in the near future!
Cheers,
The Wild Earth Team
Extremely helpful staff
Extremely helpful staff, good selection of products. Particularly loved all the staff and customers singing Happy Birthday!
February 22, 2025
Reply from Wild Earth
Hi Teresa, we so appreciate your thoughtful review and the time you took to share your experience with us!
Our team is dedicated to delivering outstanding service and creating memorable moments for our customers. It's truly gratifying to hear that we've succeeded in meeting your expectations.
Wishing you many more exciting adventures ahead!
Kind regards,
The Wild Earth Team
Item arrived in good time and was…
Item arrived in good time and was exactly as described.
February 21, 2025
Reply from Wild Earth
Hi Rubee, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Honest dealings
I was impressed the French knife brand was in QLD. I looked at the offerings & reviews were positive.
February 7, 2025
Unprompted review
Reply from Wild Earth
Hi Anthony, thanks for the review.
We're thrilled to hear this, and I'm sure we will see you again in the near future!
Cheers,
The Wild Earth Team
Great equipment and high value staff
February 22, 2025
Reply from Wild Earth
Hi Darren, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Reply from Wild Earth
Hey Karin, thanks for sharing your thoughts with us!
Our ultimate goal is to get you out into nature and experiencing outdoor adventures as soon as possible, so we're stoked to hear that your order arrived so quickly!
Happy Adventuring,
The Wild Earth Team
Order came in quick
Order came in on the expected delivery date. Packaged was well done and also include a "Do not use a blade" label to prevent any damages to the item i.e. shirt
February 21, 2025
Reply from Wild Earth
Hi Phi, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and quality gear.
February 22, 2025
Reply from Wild Earth
Hi Kev, thanks for the review.
We're thrilled to hear this, and I'm sure we will see you again in the near future!
Cheers,
The Wild Earth Team
Friendly knowledgeable staff who…
Friendly knowledgeable staff who genuinely care about the customer and offer great products at a great price. My order was delivered very quickly with no problems. Wild Earth is a trusted company and I will be buying from them again.
February 12, 2025
Reply from Wild Earth
Hi Nigel, thanks for the review.
We're thrilled to hear this, and I'm sure we will see you again in the near future!
Cheers,
The Wild Earth Team
Professional & a Great range
Wild Earth DFO Brisbane deliver great customer service and they really know about their products.
February 19, 2025
Reply from Wild Earth
Hi Lee, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
Great support for repair and replacement!
Super impressed with Wild Earth's willingness to repair and eventually replace the inner part of my tent. Unfortunate that there was a problem with the tent in the first place, but when the initial attempt at a repair failed, they quickly and easily replaced the whole inner without a fuss. Thanks!
February 13, 2025
Reply from Wild Earth
Hi John, thanks for taking the time to review our service.
It's great to hear that the customer service team was able to resolve any queries you had.
Have a good day!
Kind regards,
The Wild Earth Team
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