Wilkinson Cameras Reviews 

Visited Wilkinsons in Southport to purchase a new pair of binoculars.
Spoke to Lewis,who advised me on the purchase that was right for me.
He was knowledgeable and friendly without being over familiar.
A thoroughly professional service and good customer service.

I will only ever use Wilkinson Cameras to purchase photography gear and equipment.

This team have always been super friendly and knowledgeable and recently, went above and beyond and contacted my insurers to help get my camera fixed.

Cameras and camera gear isn’t cheap, so you want to know it’s in safe hands and use a retailer that will do their best to help you resolve any problems and provide top notch service.

This team really does care about their customers. Absolutely five stars and nothing less!

I was really glad to be able to buy,
A Highly Specified Second Hand Camera,
A Panasonic Lumix FZ2000,
from Wilkinson Cameras,
because I trusted,
that You are A Reputable Camera Shop.
Thank You.

Excellent service and lenes,brilliant service from start to finish, I would thoroughly recommend them.

The item purchase looks right for me but…..ask for help to resolve a panning issues anh a pretty hopeless answer. If you sell good products - and you do- you need to up your game with similar level of advice.
Martin Runchman here is my phone no just is case you read this and want to help 07773 213741

I bought a OM1 Mark II Camera from Wilkinson Cameras in Preston last year. Unfortunately the camera developed a few problems. I took the camera back to Wilkinson's who sent it to Portugal to be fixed. The camera came back with the same problem, so was sent back to Portugal to try to fix the problem. Much to my frustration OM Portugal confirmed that they could find no fault and returned it to Wilkinson's. I explained to OM Portugal and Wilkinsons that there is definitely a fault with the camera (but it is an intermittent fault and maybe hard to detect) and that my faith in the OM brand had been affected. The Commercial manager at Wilkinsons took up my case and contacted OM Systems and arranged for a new OM1 MII to be sent out. I received the new camera within a week and so far it works great. So 5 stars to Wilkinson Cameras for great customer service. From my experience you cannot beat buying your camera equipment from a trusted high St store. Having someone to discuss a problem or seeking advice face to face is in invaluable in this virtual world we now live in.

Only a small purchase but excellent customer service. Problem with dpd sorted with efficiency. Thank you

I’m extremely pleased with my experience at Wilkinson Cameras. I managed to finally get my hands on the viral Canon G7X Mark iii, which has been sold out everywhere for months! The shipping was very quick, and although there was a small worry with the delivery being made to my neighbour, that was down to the courier and not Wilkinson Cameras themselves. Their customer service team was absolutely lovely and helped resolve everything quickly and professionally. It’s clear that this small business deserves much more recognition. I’ll admit, some of the negative reviews had me a little worried at first, but honestly, if you follow the process correctly, you shouldn’t have any issues. Overall, a fantastic experience. Thank you !

Great service from Wilkinsons so far. Lens arrived well packaged and in full working order (looked brand new)

My only issue was the box said "Demo - not for resale" which has made me wonder how my warranty might work from SIGMA

Quick on replying question, shipped on next day.

Really helpful in facilitating the repair of my binoculars. Couldn’t ask for better customer service. Thank you

Excellent service today- firstly from Elliott on the phone in explaining what I needed to know and then from Park in-store.

Rang this morning to enquire about sensor cleaning. Popped in to my localish branch at Preston. Quickly discussed options. Either following day pick up or premium same day service.

I was very happy with the service I received. It was very quick. They were very thorough and showed me the before and after state of my sensor. Very impressed with the service.

Shout out to Park who looked after he me. His customer service was exceptional and I would thoroughly recommend.

Thanks for a great customer experience. Much appreciated.

Previously had good experiences, but unfortunately, their complaints process does not reflect that. When issues arose, they were dismissive and inconsiderate.

They prioritise their own terms first, and customer rights second.

Giving two stars only because past in-store experiences were positive. Disappointed, nonetheless.

Our experience with Wilkinson Cameras has been appalling. We purchased an Epson V850 scanner for £849, intending to digitise and preserve old family photographs (following recent family losses), only for it to arrive faulty, with loose glass, internal debris, and disengaged transportation locks. We reported these issues well within the first 48 hours of receiving it, and Wilkinson Cameras initially acknowledged the issues, and approved the return without contest.

We immediately called Wilkinson Cameras on noticing the cracked glass and they assured us that this was fine. Due to safety concerns, we asked if we could remove the broken glass before returning it, and they permitted this.

Once they received the return, Wilkinson Cameras completely reversed their stance, falsely implying we caused the damage somehow, and refused a refund. Their justification for this was that we had "tampered" with the unit—by removing the broken glass.

1. The broken glass could have damaged the scanner’s electronics directly beneath it (carriage, sensors, etc.).
2. The broken glass could have posed a safety risk to anyone else handling it.

Instead of dealing with our case with any level of apprehension or consistency, Wilkinson Cameras have contradicted their own advice, ignored key facts and attempted to shift liability onto us.

In short, this experience has been disgraceful. My partner, an NHS nurse, has had to take time off work because of this, which is completely unacceptable. We strongly urge caution when dealing with Wilkinson Cameras, especially if you receive a damaged item.

Update: 29/04/2025

Novuna ended up, (unsurprisingly), siding with us, after having reviewed all of the evidence. They took the appropriate steps to ensure the retailer refunded us in-full, after the retailer steadfastly refused for 2 months. Wilkinson Camera's have wasted not only our time, but that of other businesses, only to come to the same resolution that we could have reached 2 months prior when this all started.

Update: 01/05/2025

As usual, Wilkinson Cameras—specifically Alex—continues to misrepresent the outcome of our Section 75 claim.

We’re sorry if you’re unable to accept this, but the fact remains—Novuna sided with us. This is the complete truth.

They reviewed the evidence submitted by both parties—and found entirely in our favour. They intervened following our S75 claim and assured us that a refund would be given.

We were concerned that you would continue to refuse, as you had done for two months. We raised this concern with Novuna. They assured us that if you did refuse again, they would still uphold the Section 75 claim regardless.

A few days later, true to their word, we received an email from you confirming that a refund would be processed.... This was not a coincidence.

Shortly after, Novuna called us to confirm the resolution—while also advising us that following their conversation with you, that you had expressed disagreement with the decision, but that a refund would be issued regardless.

This completely contradicts your claim that the refund was your own decision.

We’re more than happy to provide evidence of Novuna's position, but we suspect you won’t be interested—as you seem too emotionally driven to accept the facts, and intent on saving face.

In any case, the outcome speaks for itself—and your refusal to accept this, and instead use accusations against us is frankly pathetic.

The equipment arrived mechanically damaged in transport. Unfortunately, the process of possible replacement complicated.... It was expected that I would send it back damaged and then receive a working.

Wilkinson was my go-to destination for finding a new microphone. They had a great range options at fair prices. The microphone I ended up buying has been working flawlessly. I'm very satisfied with my purchase.

Excellent sales information and speedy delivery, would recommend.

I had to return an item, which was not Wilkinson Cameras fault. I received a prompt full refund, as they were unfortunately out of stock and could not offer me a replacement.
I have used Wilkinson Cameras before and always found them quick to respond, very courteous and always helpful. Thank you Graham and Wilkinson Cameras.

I ordered a camera and paid for the next day delivery options. The transactions was on Sunday evening so I expected delivery on the Tuesday before going on holiday. No camera arrived. I phoned the helpline to rearrange delivery after the holiday. Helpline were helpful but it was a shame not to have the new camera to take pictures. Next problem, the camera was delivered but did not include the free gift that was part of the deal. Once again the helpline sorted this out quickly. Good service would be to get the goods ordered without several calls to the helpline.