Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry d... See more
Company replied
Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th.... See more
Company replied
I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkin... See more
Company replied
Company details
Information provided by various external sources
Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.
Contact info
United Kingdom
- 01772252188
- sales@wilkinson.co.uk
- www.wilkinson.co.uk
4.5
Excellent
543 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuinely great experience
Just visited your store late this morning and have to say what great, helpful and professional staff you have in the Burnley Store. They are worth their weight in gold👌👍Thank you Luke and Simon.
March 3, 2023
Unprompted review
Fantastic service
Fantastic service!
Made an order Yesterday, for the first time!..
(was ordered well into the afternoon hrs )and the item "still" arrived the next day!
Fantastic service! well priced also.
February 14, 2023
Unprompted review
Excellent experience
Extensive range of kit on their website (including stuff Amazon couldn't supply), rapid acknowledgement and response, quick delivery
February 13, 2023
Unprompted review
I purchased the Fujifilm X-S10 with…
I purchased the Fujifilm X-S10 with Fuji XF 16-80 mm lense just before Christmas.Very pleased with my camera . I traded my LUMIX Fz 1000 and got a good price for it so purchased the Sigma 30mm F1.4 with the money also a great lens. I had a problem downloading a firmware update for my camera so contacted the store and they were happy to do the update for me with no charge so I’m very happy with the Warrington Store for sorting my problem.
January 21, 2023
Unprompted review
Camera arrived faulty.
I order a camera described as near perfect, it arrived faulty. A fault, I found within 20 seconds of holding the camera. Although there were apologies I'm still waiting for my camera back nearly 5 weeks after receiving it originally.
I've had to ask for ALL updates instead of getting them automatically . The last email I got was quite stern with a false apology ( again!)
I paid for the camera, its their fault its faulty for not checking it properly. Not mine.
They're not sorry, just words
January 10, 2023
Unprompted review
Reply from Wilkinson Cameras
Good morning,
We pride ourselves in providing our customers with an extremely high standard of service, and it would seem that on this occasion we have fallen short of this high standard by failing to update you about the progress of your repair after sending you a pre-owned camera which was not in perfect condition.
Please accept our apologies for supplying you with a Pre Owned item not up to our usual high standards. The fault with the control wheel should have been picked up on when the camera was prepared for sale to prevent such inconvenience to customers like you.
This failure has already been investigated internally and measures have been taken to prevent this happening again.
We immediately issued a pre-paid label to return the camera for a full refund or also offered the option of a repair, which is the option you chose.
We fully appreciate and understand your frustrations and we completely agree you should not have needed to chase us on the progress of the repair of this item by Canon’s authorised repair agent.
We are truly sorry for the delay in your most recent update, but it is unfair to say that you have had to chase at any other point. When your camera was returned to us, it was signed in at 14.37 on January 18th and by January 19th at 11.51 you emailed us asking for an update. We do need time to process returns.
In our email dated the 19th January we did inform you that the repair would not be collected by the repair agents until Wednesday 25th January. We then authorised the repair on the 27th January after it was checked in by the repairers. Unfortunately, the required spare part needed to repair your camera was out of stock, the required spare part was delivered by Canon UK on the 9th February. We should have updated you on any progress during this time and we failed to do so and for this we are sincerely sorry.
Your follow up email was rather accusatory - suggesting your camera was only repaired because you complained and suggesting that it wouldn't take weeks to get spare parts for a Canon EOS 7D Mark II. Whilst a timescale of 4 weeks to repair this camera is frustrating and disappointing it is not unusual for repairs to take this length of time, especially when a camera has been disontinued. Due to the tone and contents of your last email, it was thought best only to respond when we had an update for you, rather than enter into an argument. This update is now below due to the timing of your review:
The work has since been completed and the camera has been inspected by the technician. It will be delivered back to us on Wednesday 15th February (tomorrow) and we will endeavour to get this dispatched to you on the same day using a tracked next working day courier service. Therefore, if all goes smoothly with the courier service, you will have your camera back in time for the weekend and your wife can enjoy her hobby once again. Please pass our apologies onto her also.
Once again please accept our sincere apologies for the below standard service you have experienced on this occasion and we hope your wife will love using her new camera and take some great images with it.
Regards,
Alex | Wilkinson Cameras
Efficient
Simple easy ordering, good product delivered quickly and efficiently will use this site as my go-to in future
February 1, 2023
Unprompted review
Excellent service
Excellent service, ordered a tripod online and it came very quickly and well packaged.
December 7, 2022
Unprompted review
I ordered a Sony FDR-AX43A camera and…
I ordered a Sony FDR-AX43A camera and two days later it arrived. Outstanding service !
What's more is that John Lewis are selling this camcorder for £140 more than the price I paid for this camera. I bought it for £529 from Wilkinson. Again outstanding. This was the cheapest price that I could find. Jessops wanted £599
The AX43A is a good camera, so one is an extremely happy bunny !!!
Thank you Wilkinson cameras.
November 25, 2022
Unprompted review
Excellent Service All Round Thankyou
I phoned to ask a few questions about a camera I was looking at online. I spoke to a very polite, friendly & helpful chap who was more than happy to answer everything I wanted to know. I placed the order online and received my camera a couple of days later. Super happy indeed thankyou! Absolutely highly recommend Wilkinsons Cameras A******
November 10, 2022
Unprompted review
£1299
The price of the item I purchased was very competitive. I was however given the wrong information initially on the length of the warranty which nearly made me purchase from somewhere else. Fortunately I called the company about the item and was given the correct info by a lovely lady which sealed the deal. Excellent customer service in the end.
November 1, 2022
Unprompted review
Great communication
Great communication, timely delivery. Would have been 5 stars if DPD had not totally messed up their part of the transaction.
October 30, 2022
Unprompted review
The camera I ordered was unfortunately out of stock
The camera I ordered was unfortunately out of stock, sadly you did not find this out at time of placing order, I received an email a few days later explaining the situation asking if I wanted to keep or cancel the order, due date was given as 28/10/22, camera arrived 2 weeks earlier than this.
This was due to global shortage not the seller so am pleased with how quickly it arrived
October 17, 2022
Unprompted review
Reply from Wilkinson Cameras
Good morning, thanks so much for taking the time to leave a review and for the patience with your Special Order item. These are stated as taking 5-7 working days before dispatch so 8-10 working days for free delivery - as they are Special Order items and not kept in stock. The item you ordered is seeing longer delays due to manufacturer supply issues and so the team got in touch the morning after your order was placed to let you know about this.
It's great to see that the product actually arrived well within the 8-10 working day delivery window stated when the order was placed! We hope you will enjoy using your new camera and hope to see you again in the future.
Kind regards,
Wilkinson Cameras
Purchased a used Swarovski spotting scope …
Purchased a used Swarovski spotting scope which I am delighted with. Had slight issue with the payment system which I reported however prompt feedback from the supplier resolved this. Delivery was very prompt and the goods as described. Will certainly use this business again.
October 7, 2022
Unprompted review
Excellent retailer
Just bought and received 2 items from these guys. An old canon Eos-m & a dmw-xlr1 for Lumix. Never heard of this retailer before but reviews looked good. Items came fast & in great condition. Extremely happy with my purchases & price is fantastic.
October 11, 2022
Unprompted review
Bought an Epson ET8550 printer at the…
Bought an Epson ET8550 printer at the best price. Hadn't used Wilkinson Cameras before but reviews were good. Arrived next day as requested.
September 21, 2022
Unprompted review
Excellent service
Excellent service. Great communication, with regular updates on my order.
Definitely recommended.
September 13, 2022
Unprompted review
Good value and prompt delivery.
September 2, 2022
Unprompted review
First time dealing with this company…
First time dealing with this company and it was painless . The postal strikes were on and they called me to confirm delivery and the delay. Excellent service
September 7, 2022
Unprompted review
Hadn't used these before but they were…
Hadn't used these before but they were the only ones that had the camera i wanted at a reasonable price (point and shoot panasonic lumix DC TZ95).
Very impressed , within a few minutes of enquiring when delivery would be, they responded and said they had just received stock, ordered a few minutes later - then almost immediately DPD emailed to say it would be delivering the next day !! - well impressed. (had to say 'wow....' as i was going away and put delivery to be re-arranged for the day after i was back - only took a few seconds on DPD's app. Camera arrived , works beautifully at moment. Well impressed. 5 stars for customer service, dispatch time and the courier they elected to use
August 30, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.