in with a shout for the worst slots site,vegas millions? never comes in,never seen it with my eyes, OH and trading standards should ban their adverts for BONUS DROP played one full year every day, and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Its one of the very worst sites, i won big time and what happened the game froze as it was paying out so complained to them, what they did was nowt all, they still in the 80s, who is too blame for onl... See more
shocking site..stayed away for few months then recieved a Email offering a free £10 an free spins so went to account, it did it but wouldnt let me play on games so went to live chat they said i had to... See more
Absolute legalised rape!!!! My god how a company like this manages to get any with trading like that is unreal,if you lifted a loaf to meet your kids you would be arrested and yet theses thieves conti... See more
Company details
Information provided by various external sources
William Hill online casino and gambling site. Big casino jackpots and a new player bonus. Play casino games like roulette, blackjack, slots and 3 card poker.
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Playing for many months but same as…
Playing for many months but same as coral shops many games even don’t have or gives jackpot which been informed by staff who has been working many years and they never seen other than once a year so just be careful and get ready to waste money and time with scammers!!
How can the same people keep winning…
How can the same people keep winning over weeks and weeks and I cannot even take my winnings of only $75???!!!! William Hill are an established brand in the UK and around the world and I expect better than this. They talk a big game and the site is great looking but I have given up on my winnings like many others. Give this one a miss.
few possibles some negatives
few possibles some negatives
games tab not good payouts!, bingo esp bingo bowels same winners! played some games every night for about 2 weeks and 3 names popped up every other games?
but on the plus, bingo side games not bad, except rainbow riches not one set off pots in two weeks but other side games not bad, nothing big but keeps you in play
Received email stating a free bonus to …
Received email stating a free bonus to play on a slot machine had been added to my account. When I logged in bonus was showing until I tried to play said slot . After contacting chat help first operator said she had resolved issue by adding a pound to my balance to nudge bonus into working didn't work , contacted chat operator got a fella named Glad he tried several times to fix issue and eventually cancelled the bonus and said I will send you a link for another bonus.Never happened .I sent email to customer services and received a smarmy email stating I had cancelled the bonus and therefore it could not be re added. The attitude of Glad and email sender seriously lacks customer service skills and feels like I'm wasting their time when these....have wasted hours of my time ,when I did not ask for a bonus in the first place. Really weird way to run a business.
Absolutely dreadful customer service
Absolutely dreadful customer service. Received an email from William Hill offering a 100% bonus. When I clicked on the link at the bottom of the email it took me straight to the sites banking page where I deposited £30. But as there was no sign of the bonus I contacted the live chat help. 30 minutes later they said they would have to tranfer me to the casino team! Then another 10 minute wait for them to establish that I should have made the deposit through the sites promotions page rather than on the page their email link had directed me to. They were totally unwilling to rectify the situation by manually crediting the bonus and insisted the full instructions were there for me to read in the small print. Money swiftly withdrawn and I am playing elsewhere.
Do not deposit money to William Hil …
Do not deposit money to William Hill. You will not receive your withdrawal and you will probably go through the most infuriating process trying to do so.
I used my credit card to deposit $50USD and it didn't work, I then deposited the money with Instadebit. My money was accepted but then my account was immediately blocked because my credit card was supposedly stolen.
I was then asked to verify my account with a picture of the credit card I used, photo ID and proof of address. I sent all three photos as asked and the picture of my credit card was approved, my picture ID was approved but not my proof of address, they asked that I send another document.
Well two months later and countless emails back and forth my account still wasn't activated. They declined every document I sent and constantly asked for new ones. I went to my bank twice for bank statements that were stamped and signed by the teller and those weren't good enough. The "security team" from William Hill even went as far as saying that I had to take a picture of myself holding these documents.
Talking to online chat employees from William Hill is also infuriating. They offer no help whatsoever and keep on using the same lines over and over. The $50 really wasn't worth the trouble and I simply stopped trying.
Seriously avoid at all costs! Not worth your time, money or effort. They wouldn't activated my account for $50, I have read many reviews stating the same problem for small sums of money. Imagine if you were to win something big, being very happy and then having to go through this mess? DON'T DO IT!
Hard to withdraw
Unclear wagering requirement when given bonuses. You need a law degree to understand.
I try to make a very small withdrawal from William Hill !
And I experiment a lot of problems. This company has a very very very poor service, if they are honest.
I do not recommend to put any money on that place or, put a very very small amount of money and try to make a withdrawal, just to experiment it.
Avoid William Hill !
A complet joke by WilliamNOTcasino
Its one of the very worst sites, i won big time and what happened the game froze as it was paying out so complained to them, what they did was nowt all, they still in the 80s, who is too blame for online farce is former CEO James Henderson, scammed too many times. If this was a person he be sentenced to least 25 years in prison. Too much delays at times, why 2500 leaving each week is clear, its not up to the mark, lackig 30 years behind, will they act, answer is a simple NO, clueless idiots with no testicular fortitude.
Quick to take money; slow to pay out
If you are reading this because you are considering using William Hill Casino Club online then read on and save yourself a headache.
WHCC happily take your money but if you are fortunate enough to win you will find getting money from them to be a painful experience.
You will need to take high resolution scans of your passport/identity card and any debit/credit card used to deposit and forward them via email to WHCC.
I refused to send sensitive documents to people I do not know and whose security processes I have no faith in. As a compromise I offered to go to a local William Hill store with my ID. This was agreed by customer service agent. I went to the store and contacted the customer service team. The line was poor and I was kept waiting for over 30 minutes. I told the agent I would call back and left the store. I called for m a better line only to be told they had no record of the earlier calls and I needed to send in the documents. I refused and asked them to check their call log and send me the money.
I am still waiting.
Simple message : Only gamble with people you can trust; this company shows me it cannot be trusted. Steer well clear
william hill is a scam
so simple....I have been playing for fun for more than 2 years ..black jack , sports etc. loosing all the time..just for fun. but , that is really funny , my friends asked me to bet on their behalf 1500 dollars on American football , super bowl , I did they play 3 am our time, when we woke up the amount became 4500 dollars.
I tried to withdraw by the same credit card I deposited , but refused , then
the online system asked me to fill out the bank transfer form ,, I did ,,then 10s of emails asking photos of everything , you know clear not clear,,,high resolution..bla bla.
at the end say said they can not transfer to Asian banks.
so what then,, they wanted me to open an account with a site called NETELLER,,,YOU KNOW iam old and matured enough not to accept that simply because they want another party to be involved...you can read all comments about NETELLER. I TELL YOU something 4500 dollars is nothing to them but iam an international banker and I know keeping accounts for cumtomers will enhance there financials towards there creditors,,,,1000s of accounts will make millions.
iam patient and I emailed Gibraltar commissioner and I know that nothing will be done because Gibraltar is making it's living from offshore companies....really I lost all the fun of winning and now it is more than 2 months...just bet with friends much better....
We need option for zero stars
This is like a scam casino, i won some how few euros 23 and deposit 40. Try to withdraw they want many documents to scan. I scan. This wasn't desirable program where i save document. OK i save on other program OK. I miss a document. OK. they delay OK. Course i don't have a time to mess my life for 60 euros i dint work than in the same day. And when i decide to withdraw, there is 51 euros, not 63. And my account is blocked and they ask me to deposit again to unlock account and let me withdraw. Smart. They try every way to demoralize my withdrawal !!! So my mark is 0
Shocking
shocking site..stayed away for few months then recieved a Email offering a free £10 an free spins so went to account, it did it but wouldnt let me play on games so went to live chat they said i had to deposit over a £1 to get the free bonus so its not free then is it ..took over over an half hour an a headach like trying get blood out stone getting passed from pillow to post tryng sort it ..should be looked in to sending false Email offers ..i read it an reread it nothing in the Email saying what they say ,,they never follow through any so called offers ever ..stay well away all lies the pomise things but when you get on the site not true they just want you to deposit while waiting for chat like being robbed
Bad and never had my bonus
Never win and never recived my bonus even tho i had staked the exact ammount wen depoisiting... And also kept saying that I need to log in..
SCAM
Paid in £300, games crashed over and over again before even 1 spin, 6 or so tries later starts working, win a nice little sum, went to withdraw winnings now being told i have to spend another £4287 before i can have my winnings
Not bad
Cant stress how bad the customer service is - on a winning note didnt do to badly at all
Another naughty betting company
You're limited to a 1k win on financial market, Yet you can loose well over one 1k.. As for sports betting they do the same as all of the other betting companies you win and start to go green expect to be shut down, They'll use excuses like oh our traders decided this and that just like all the other companies.. Better off using Player vs player betting sites like betfair and matchbook least they'll let you win because you aren't playing against the bookies but rather against other people!
Absolute Joke * read on..
They take your money and its out of your bank within ONE DAY *
but I withdrew on the same day as I won but ohh no they don't like that!
2 weeks and still no money in my bank.
they should be reported to trading standards and gaming commission. *
DEPOSITED 30 WITHDREW 1000
just like to say, hate william hill but love william hill casino club apparently canadian company who i have to say are fair, i deposited 30£ and just played about with it for a while, next thing im up to 200 so i bet 100 on blackjack, no lie, it cme in about 4 times in row.. can i get a woopdy woop woop.. anyway after a bit balance was at a bout 1200,, withdrew the 1000 and wasted the 200. They told me at first withdrawel would take over 10 days obviously i wasnt happy, asked for it to be hurried.. hey prestoo... 2 days later its in my bank, i havent deposited there since but hey thats fair to me
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








