Williams & Yates Reviews 75

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting their careful attention to detail and efficient work. Many people highlight the excellent service, from initial planning to packing and delivery, making the moving process stress-free. The customer service is frequently commended for being supportive, communicative, and quick to resolve issues, ensuring a smooth user experience. However, some customers experienced significant delays in their shipments and issues with communication regarding paperwork and local agents. A few other people also felt that the packing was poor or that the company did not adequately address their concerns, leading to a less satisfactory experience with the overall service.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive. Many reviewers praise the team's professionalism, efficiency, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and care taken... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, easy, and... See more

Based on these reviews

Rated 5 out of 5 stars

The service was excellent and stress-free. We didn’t initially know how to make a move in a very tight schedule, but Williams & Yates provided great suggestions, step by step planning and very detaile... See more

Rated 5 out of 5 stars

Williams & Yates have provided and excellent service for a recent move into and out of storage. We were renovating our home and required their services, we had a couple of specialist pieces which ne... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start the finish. The team excelled our expectations at every stage of our move. We used their unpack service too which made life so much easier. Maria was super helpful with th... See more

Company replied

Rated 5 out of 5 stars

After 18 months of storage with Williams & Yates, we’ve finally moved into our new home and we’re so releived to be settling in at last. Throughout the entire process, Nikki has been increadibly helpf... See more

Company replied


Company details

Written by the company

Williams & Yates is a premium relocation and logistics company specialising in seamless moves, fine art handling, interior design services and secure storage solutions. Whether you're moving home, transporting high-value pieces, or coordinating a full design installation, our expert team delivers a refined and reliable service tailored to your needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish with excellent communication all the way through. The video call to enable them to see what needed to be moved made things much easier.
We had Michael and Kane move our Mum's house on the day, they were great - so quick and helpful and really considerate. Having the bed and table taken down and put back up in the new house was so helpful as this would have taken us ages.

We had never used removals before but we are so glad we did as it made it so much less stressful. Would use W&Y again and recommend to anyone who needs removals.

Thank you!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish - HIGHLY RECOMMEND

Williams & Yates have certainly exceeded our expectations on every level: booking process, exceptional communication throughout, time keeping, friendly service, reliability, speed, efficiency and helpfulness of Ollie and Jordan on moving day. Thank you. Very impressive. I highly recommend Williams & Yates.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

From beginning to end this company have…

From beginning to end this company have been incredible! This is my first time moving and moving to another country so the whole process has been very daunting. However, this company and the team that worked with me, made me feel very comfortable and helped me with everything. Honestly couldn't have asked for a better team!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Terry, Alex & Marlon

We had an outstanding experience with William & Yates, thanks to Terry, Alex and Marlon. From start to finish, they were absolutely brilliant — incredibly friendly, professional, and genuinely helpful throughout the entire day.

Nothing was too much trouble for them. They worked tirelessly, went above and beyond at every stage, and made what could have been a stressful move feel completely seamless. Their positive attitude and teamwork really stood out — a great crew who clearly take pride in what they do.

I couldn’t recommend them highly enough. If you’re moving, ask for Terry, Alex and Marlon — you’ll be in the best hands!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, from start to finish

The communications with Williams & Yates leading up to the move date were excellent. The removal men called to alert us to their arrival, which was right on schedule. The team was extremely helpful, packing up all the items, transporting it to the new location, and assisting in unpacking. They were uniformly friendly, hard working and efficient, especially on fragile or difficult items, such as our collection of plants in pots.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

All the people that dealt with my move.

All the people that dealt with my move was very professional. I was kept updated on the progress all the time either by email or phone call. All in all I would recommend William & Yates to anyone as I like their professionalism but also their personal touch.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

The service was excellent and…

The service was excellent and stress-free. We didn’t initially know how to make a move in a very tight schedule, but Williams & Yates provided great suggestions, step by step planning and very detailed and careful packing & moving services. The team was very friendly, kind and professional. I had all my stuffs in reliable hands.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

An amazing professional removal company!

This was our first time of using a professional removal company. To move after over 20 years in the same house was overwhelming and Williams & Yates made it so easy! They came recommended to us by In-Excess Removal who were fully booked to take on our move. The team arrived at our old home at 07:50 to start at 08:00 am. Everything was done with a smile and professionally. We were blown away how the move was completed in record time 3.5 hours...and this includes moving 22 miles from our old home. They come highly recommended.

February 28, 2026
Unprompted review
Rated 4 out of 5 stars

We made a move from London to Paris

We made a move from London to Paris. We had a furnished apartment, but we had a lot of cartons and a few heavy pieces.

Louise was responsible for packing. She and her crew were 5-star excellent. They were fast, efficient, friendly and not one piece arrived with the slightest damage.

Ryan was our delivery person. He was also very friendly, but the only reason I downgrade delivery was because Ryan was alone, and though he did not ask for our help to unload and bring the boxes inside, we knew that he needed help.

Because Louise had the proper crew, there was no issue. While in France, my wife and I had to do some unexpected heavy lifting- something that left us pretty sore and exhausted.

Otherwise, our account manager Aaron was very much on the ball and extremely helpful with paperwork and updates.

I recommend W&S highly for your move from the UK to France.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and care.

Ollie was super communicative from the start to finish.
The whole team with Ryan and Michael were polite, careful but fast working. Huge diligence of care. Found solutions to any problems of access and tidied up after themselves. And were very accommodating when I forgot extra things that I just caught them in time for. Nothing but pleasant to deal with- thank you.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

They were very professional from start…

They were very professional from start to finish. I had a tricky move that required an experienced mover and they were fantastic. In particular, Maria R was very good to deal with and always helpful.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect solution for fine art and house moving

Just used Williams & Yates again to move some more bits over to your French property and the service is very high quality and has been seem less yet again. They think of everything before you’ve even thought of it yourself, I wouldn’t hesitate to use again.

We had some high value fine art which was in storage with them it is great to work with a company that can move our house as well as our collections.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

From Arizona to Suffolk pain and worry free!

From the first phone enquiry to the final delivery W&Y have been absolutely superb, especially our move co-ordinator, Maria R. I'm sure we've been far from the biggest shipments that Maria has dealt with, but she's kept us well informed at every stage, had excellent advice to help with the paperwork, and from the two lads in Az that collected and packed our stuff, to the lads that delivered it this morning in the terrible rain, I have nothing but thanks and praise. I would recommend W&Y to anyone.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

The guys...Ollie

The guys...Oldie, Jordan and Michael were veffi ie the quick and professional, but we're also pleasant and fun to have around.
Highly recommended , and thank you for a job well done

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

International move from Vienna…

International move from Vienna (Austria) to Hampshire UK.

From the outset Nikki,Aaron, Ayden assisted me with all my queries providing me with an excellent service.

I would particularly like to say a big thank you to the moving crew who were consistently professional, efficient both in Vienna and Hampshire (and cheerful with it)

I would highly recommend all who work at Williams & Yates for International and Internal moves.

Thank you team - Jonathan Case.

December 17, 2025
Unprompted review

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