Willow Organic Beauty Reviews 

54
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional results across various skincare and beauty items. Consumers frequently praise the natural and organic formulations that easily absorb into the skin, leaving it feeling wonderfully soft, deeply rehydrated, and completely comfortable throughout the entire day. Many people also appreciate the extensive selection of items that are perfectly suited for daily personal routines or serve as wonderful, thoughtful gifts for friends and family members. Buyers consistently note the stunning presentation and beautiful packaging, alongside the highly efficient, friendly, and reliable service experienced when placing online orders.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing deep satisfaction with the organic... See more

Quality

Reviewers express great satisfaction and happiness with the top quality products, praising the organic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Vitamin Facial Oil, Moisturiser & Collagen Repair cream from Willow for the past 2.5 years and I & more importantly my skin love it! I was concerned oil might leave my skin sh... See more

Rated 5 out of 5 stars

I have had various products from this company over appx last 2/3 years for my personal use and gifts Appreciate the range of products from child to adult male/female. All have her appreciated an... See more

Rated 5 out of 5 stars

What brings me back time and time again is the feeling of safety I get from using such obviously high quality products made with obviously expert knowledge, skills and care. I cannot recommend them... See more

Rated 5 out of 5 stars

I've bought many items from Willow and have never been disappointed with their products. Even buying for others, the recipients have always said they have been extremely happy with the gifts. Good pr... See more


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Candle Store

Written by the company

Willow is a family run beauty business based in the New Forest in Hampshire, specialising in certified organic & natural beauty and skincare which provide luxurious anti-ageing and soothing age-preventative solutions, delivering visible results. Our promise to you • Natural & Organic • No Parabens • Sustainable • Effective • Not Tested On Animals


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(54)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products and customer…

Excellent products and customer service. I have used Willow products for many years following my previous favourites suddenly causing great sensitivity. No problems since using Willow . I am 84 and 18 months ago,whilst going through a pre-op check, the doctor asked me which products I use on my face as she would have put me 10 years younger! Thank you Willow.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a bath wash in a green tube 2…

I bought a bath wash in a green tube 2 or 3 years ago when I went to use it a couple of weeks later after purchasing it the tube had split open at the top seam and all the gel had spilled out as it was laying sideways on shelf it was a very expensive first and last purchase for me I never got to use it unfortunately.

July 8, 2025
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Hi Janet, I’m sorry you’ve had a bad experience. We can’t find your order on our systems but wish we had had an opportunity at the time to rectify the problem for you .

Rated 2 out of 5 stars

Natural SPF

I have recently bought the natural spf 50 moisturising sun lotion having used Willow products before. This product was truly awful. It left my face with a white cast and super shiny. I made sure to only apply a small amount (one pump) and massage it in. It’s was sooo shiny that even when I let it absorb and put make up on my face my face was still shiny!! I do not have sensitive skin at all but I also got tiny little spots around and on my nose after. I wouldn’t really recommend this at all and it was so explained, so a big waste of money for me 🙁

July 4, 2026
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Hi Ardiana, I’m sorry you’ve didn’t have a good experience with our SPF but thank you for the feedback and we will pass back to our developers. We have had all positive responses so far from customers and magazine editors but appreciate that skincare is very personal and it will not always work for everyone.
Best, the Willow team

Rated 5 out of 5 stars

Absolutely love the products

Absolutely love the products! Love the natural ingredients and wonders it does for my skin! I’m a repeat customer and love the clarifying wash and rose toner - they both smell divine!

November 2, 2024
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you so much for taking the time to give us your feedback. We are thrilled that you are enjoying the products and finding them effective - we’ve just won another 9 beauty awards for our skincare range! Looking forward to serving you again. The Willow team x

Rated 5 out of 5 stars

Happy customer, lovely Eau de Cologne.

Smooth ordering process and lovely product with a gorgous scent. Will definitely use them again.

August 15, 2024
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for taking the time to leave us a review. We're so pleased that you've enjoyed the Men's Cologne - hopefully our New Perfumes with Intention collection will also tick all the boxes :)

Rated 5 out of 5 stars

An excellent product

I only came across this company this year & have been very pleased with my purchases. Delivery has been very prompt & every parcel has been beautifully packed. Each individual item looks great & they make ideal gifts. I particularly recommend the luxury foot cream, as it is not greasy & is absorbed into the skin so quickly, leaving my feet feeling so soft. In addition, I feel that the nightly rejuvenation balm is beneficial for my face.

October 10, 2024
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you so much for your lovely review. Our Organic Luxury Foot Cream is an all year round favourite - we're so pleased you've discovered it and are enjoying the benefits!

Rated 5 out of 5 stars

Very helpful product reviews

Very helpful product reviews, Great social community and very friendly customer service. (oh and environmentally conscious packaging!)

July 22, 2023
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your lovely review! We really prioritise our customer's wellbeing so thrilled to hear you've enjoyed your experience with our team

Rated 5 out of 5 stars

My go to brand for anything skin care related

My go to brand for anything skin care related. First tried Willow Organic when they were doing activation at an airport and I purchased some small travel sized products. I was hooked. My skin loves me for using this brand.

April 13, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you so much for your lovely review!

Rated 4 out of 5 stars

Excellent quality with good environmental credentials

I have bought Willow products for a number of years, firstly as gifts, which were well received, but this year I have tried some facial products myself. I particularly like the new Bio-Marine day serum; only a little is required and my 70 plus year old skin definitely feels tighter after application. The products are not cheap but are of excellent quality with good environmental credentials

March 15, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your lovely review! Great to hear you love the BioSerum - its just won another award :)

Rated 5 out of 5 stars

Superb range

Superb range, so absolutely something for all family and friends. Great for finding the perfect gift for any age or for giving yourself a well-earned pamper. Arrives beautifully packaged ready for you to gift to a loved one. Have always received a great service.

March 14, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your kind review! So pleased to hear your family are enjoying Willow products too :)

Rated 5 out of 5 stars

Effective organic skincare

We stock Willow Organic Beauty in our spa and I also use it personally. Willow were offering ethical, organic products well ahead of the curve. My personal favourite is the Gentle Cleansing Balm. The natural fragrance and texture are beautiful and it works really well without stripping the skin of its natural defences. I can recommend Willow for excellent, effective skincare as well as luxurious gifts for both men and women. Thank you Willow!

March 14, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your review! We are proud to be stocked by SenSpa!

Rated 5 out of 5 stars

I bought a gift set for a friend’s…

I bought a gift set for a friend’s birthday she loved it. Well presented and beautifully wrapped. A well received gify

March 12, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your kind review - always great to hear that our gifts are happily received :)

Rated 5 out of 5 stars

Love love your products the face wash…

Love love your products the face wash smells georgous and it lasts for ages the eye cream is also long lasting only need a small amount

March 12, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your lovely review! The face wash is a definite favourite in the office too!

Rated 5 out of 5 stars

Highly recommended organic products

I have been delighted with all the products that I have ordered. One gets prompt delivery and helpful advice on the phone.

March 12, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your kind review. We are always happy to advise and help our customers

Rated 5 out of 5 stars

vitamin lip oil - essential!

I was given the vitamin lip oil as a gift and it has been so good I now try to always have a pot in my bag. Highly recommended

March 12, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your lovely review! The Vitamin Lip Oil is a firm favourite with everyone in the office too! Essential, especially for cracked Winter lips

Rated 5 out of 5 stars

Do try this range of beauty products

I have been using Willow products for a number of years: particularly the Barbary Fig range. I am a customer of mature years and I find these products are ideal for my skin. I would recommend everyone to try the range. The customer service is first class.

March 11, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for your lovely review! So pleased you've been enjoying the Barbary Fig range

Rated 5 out of 5 stars

Willow products are wonderful

I luv the Willow products
They suit my sensitive & mature skin .
They are beautifully packaged
They are quick & efficient with my orders
They make great prezzies
Thank you

March 11, 2022
Unprompted review
Willow Organic Beauty logo

Reply from Willow Organic Beauty

Thank you for this great review - so pleased you're enjoying the full service from Willow :)

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