It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
Company replied
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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A very professional salesman
A very professional salesman. Very polite and helpful would like to have given him our order during his visit but we needed to discuss our finances before making a commitment.
February 18, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind review! We’re delighted to hear that you found our salesman professional, polite, and helpful during his visit. It’s great to know he made such a positive impression.
We completely understand the importance of taking time to review finances before making a commitment it’s a big decision, and we want every customer to feel confident and comfortable. There’s absolutely no pressure from our side, and we’re here whenever you feel ready to move forward or if you have any further questions.
Thank you again for your feedback, and we hope to assist you again soon.
Bradley was very helpful and curtious.
February 17, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review! We’re so pleased to hear that Bradley was both helpful and courteous during your visit. Providing friendly, supportive service is really important to us, and it’s great to know he made such a positive impression.
If there's ever anything more we can help with, we’re always here for you.
Bed delivered
Professional installers
Tidy and left good instructions
February 17, 2026
Unprompted review
Reply from Willowbrook
Thank you for your review! We’re really pleased to hear that our installers provided a professional service and left everything tidy for you. It’s great to know their clear instructions were helpful too.
If you need anything else or have any questions down the line, we’re always here to help.
Sam came to demonstrate an adjustable…
Sam came to demonstrate an adjustable bed. He was extremely polite. Even asked about taking his shoes off. Impressive. He was very knowledgeable and spent time explaining the product and allowing me to try the bed and get used to the controls. He was very thorough. I did not feel pressurised. Highly recommend this company and Sam.
February 16, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that Sam provided such a positive and professional demonstration experience.
His polite and respectful approach right down to asking about removing his shoes is something we’re very proud of. It’s great to know he took the time to explain everything clearly, allow you to try the bed at your own pace, and ensure you felt fully comfortable with the controls. His thoroughness and product knowledge are a real asset to our team.
Thank you again for your kind words and for highly recommending both Sam and Willowbrook. We really appreciate it!
Fantastic customer service
Chris F came out to demonstrate the riser recliner to my Mother in law. He was polite, knowledgeable and patient. He talked her through her options, let her choose the material she liked, and made sure that the measurements were all personalised to her.
He wasn't at all pushy or trying to make her buy anything she didn't want. He explained everything and gave her plenty of opportunities to practice in the demonstrator chair.
Excellent quality, excellent service, would highly recommend this company. This chair will give my Mother in law her independence back.
Thank you Willowbrook 😊
February 16, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to share such a thoughtful review! We’re absolutely delighted to hear that Chris provided such a positive and supportive experience for your mother‑in‑law.
Chris prides himself on being polite, knowledgeable and patient, so it’s wonderful to know he took the time to guide her through all her options, personalise the measurements, and ensure she felt comfortable choosing the materials she liked. We’re especially pleased to hear that you appreciated his no‑pressure approach — helping customers make the right choice for their needs is always our top priority.
It’s fantastic to know she had the chance to practise thoroughly in the demonstrator chair and that the quality and service have met your expectations. Hearing that the chair will help give your mother‑in‑law her independence back truly means a lot to us.
Thank you again for your kind words and for recommending Willowbrook. We wish her many comfortable and confident years ahead in her new chair! 😊
The delivery and installation was great
Dean and Neil arrived at their anticipated delivery time.
They got on with the delivery with no fuss or bother and were extremely polite. They carefully explained how all the functions of the chair worked giving us both a clear understanding of how everything operated.
February 16, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that Dean and Neil arrived right on time and made the delivery process so smooth and straightforward for you. Their polite, professional manner is something we’re very proud of.
It’s great to know they took the time to carefully explain all the chair’s functions, ensuring you both felt confident and fully informed. Clear guidance and a stress‑free experience are exactly what we aim to provide.
Thank you again for sharing your feedback we really appreciate it, and we hope you enjoy your new chair!
Mark Godfrey Electric bed sales
Mark Godfrey
Very positive experience, knowledgable, informative and friendly. Good product demonstration, all questions answered.
February 16, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your positive review! We’re delighted to hear that you had such a great experience. It’s wonderful to know you found the team knowledgeable, informative and friendly, exactly the service we aim to provide.
We’re also pleased that the product demonstration was clear and that all your questions were answered. Making sure you feel confident and well‑informed is really important to us.
Thank you again for taking the time to share your feedback. We’re always here if you need anything further!
Chair was super quality and very…
Chair was super quality and very comfortable! Demonstrated very well
February 14, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality and comfort of your new chair. It’s great to know that the demonstration was clear and helpful too making sure you feel confident using your chair is always a priority for us.
We hope you enjoy it for many years to come, and if you ever need anything else, we’re always here to help!
Delivery
The delivery drivers arrived on time as expected, both Lawrence& Lonut did the perfect delivery of our chairs and explained the information of how to use the chairs safely. We were very satisfied with the chairs and the complete delivery
February 14, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind review! We’re delighted to hear that Lawrence and Ionut provided such a smooth and punctual delivery experience. It’s great to know they not only handled the delivery perfectly but also took the time to explain how to use your chairs safely and confidently.
We’re thrilled that you’re satisfied with both the chairs and the complete delivery service. Your feedback means a lot to us, and we’re glad everything met your expectations.
If there’s ever anything more we can help with, we’re always here for you!
Highly recommended
The service we received by the two gentlemen who delivered our recliner chair, Andy & Billy, was absolutely first class. They were polite, informative and very helpful. They explained everything to us and also they arrived within the time slot they had given to us over the telephone. Could not fault them.
February 13, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that Andy and Billy provided you with first‑class service when delivering your recliner chair. Being polite, informative and genuinely helpful is exactly the standard we aim for, and it’s wonderful to know they made the whole experience so smooth for you.
We’re especially pleased that they took the time to explain everything clearly and arrived within the promised time slot reliability and clear communication are really important to us.
Thank you again for sharing your feedback. We’re thrilled you had such a positive experience, and we hope you enjoy your new chair!
Steve G very professional and polite
Steve G very professional and polite. I'm Very happy.
February 13, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful review! We’re delighted to hear that Steve G provided such professional and polite service. It’s great to know you’re very happy with your experience.
If there’s anything more we can help with, we’re always here for you.
Warm regards,
The Willowbrook Team
Just purchased recliner chair
Just purchased recliner chair. Gary Metcalfe was our personal advisor. Very good service. Hopefully delivery in 2/3 weeks. Thank you
February 13, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review! We’re delighted to hear that your experience with Gary Metcalfe was so positive. It’s great to know he provided excellent service and helped you choose the right recliner chair.
We hope you’ll love it once it’s delivered in the next 2–3 weeks. If you need anything in the meantime, we’re always here to help.
Warm regards,
The Willowbrook Team
From sales to install top service
From sales to install top service
Everyone pleasant knowledgeable and treated us like a human and not a number
February 12, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback! We're delighted to hear that you received top‑quality service from sales right through to installation. It’s great to know our team made the experience pleasant, informative, and personal treating you as a valued customer, not just a number.
If there’s anything more we can help with, we’re always here for you.
Warm regards,
The Willowbrook Team
Promt arrival
Promt arrival, excellent demonstration, nice person, no pressure to buy.
February 12, 2026
Unprompted review
Reply from Willowbrook
Thank you for your great review! We're delighted to hear that your consultant arrived promptly, provided an excellent demonstration and made the experience relaxed with no pressure to buy. We always aim to offer helpful guidance so you can make the right choice in your own time.
If you have any further questions, we’re always here to help.
Warm regards,
The Willowbrook Team
Neil and Dean
My bed was erected by Neil and Dean they were professional and courteous at all time.
February 11, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review! We're delighted to hear that Neil and Dean provided a professional and courteous service while setting up your bed. We take great pride in our delivery teams, and it’s wonderful to know they made your experience a positive one.
If there’s anything more we can do for you, we’re always here to help.
Warm regards,
The Willowbrook Team
A truly professional company to deal…
A truly professional company to deal with. Excellent service from sales to delivery.
Nothing was too much trouble in providing the features needed. Delivery was prompt and handled extremely efficiently. First Class!
February 12, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review. We’re delighted to hear that you found Willowbrook truly professional from start to finish. Providing excellent service from sales through to delivery is something we take great pride in, so it’s great to know this was reflected in your experience. We’re pleased that our team were able to provide all the features you needed and that delivery was prompt and handled efficiently. Feedback like yours means a great deal to us. Thank you again for your kind words .
Warm regards,
The Willowbrook Team
Excellent service!!!
Excellent service!!!
Highly recommended; Brad was brilliant and we would deal with him again in a heartbeat
February 6, 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic feedback. We’re delighted to hear that Brad was brilliant and that you’d be happy to work with him again. Your recommendation means a great deal to us!
Warm regards,
The Willowbrook Team
Simon Williams was very helpful and…
Simon Williams was very helpful and friendly
February 11, 2026
Unprompted review
Reply from Willowbrook
Thank you for your feedback. We’re delighted to hear that Simon Williams was helpful and friendly during your experience. We’ll be sure to pass along your kind words!
Warm regards,
The Willowbrook Team
Excellent experience
Ian and Steve were a brilliant team. They were organised, polite and courteous. Very happy with the product and service from start to finish, would recommend to others.
February 11, 2026
Unprompted review
Reply from Willowbrook
Thank you for sharing your feedback. We’re delighted to hear that Ian and Steve were such a brilliant team organised, polite, and courteous throughout. It’s wonderful to know you’re happy with both the product and the service from start to finish. We truly appreciate your recommendation!
Warm regards,
The Willowbrook Team
Had a demonstration of an adjustable…
Had a demonstration of an adjustable bed with Paul highly recommend. Explained everything I needed to know. Definitely 10 out of of 10.
February 11, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback. We’re delighted to hear that Paul provided such a clear and helpful demonstration of the adjustable bed. It’s great to know he explained everything you needed and made the experience a 10 out of 10 for you. Your recommendation means a lot to us!
Warm regards,
The Willowbrook Team
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