It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
Company replied
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Alastair was great
Alastair was great. Fab chair. Would definitely recommend. 5 stars
June 4, 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic feedback.
We’re delighted to hear that Alastair made such a great impression and that you’re so pleased with your chair.
Your recommendation and 5‑star rating really mean a lot to us — thank you for choosing Willowbrook!
A very friendly and helpful Mr.Mark…
A very friendly and helpful Mr.Mark Osborne came to to advise us on a rise and recliner chair. He did us an extremely informative presentation. A very pleasant gentleman. Very understanding and empathetic to my husbands medical problems. Highly recommend and appreciated.
June 3, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review.
We’re delighted to hear that Mark Osborne provided such a friendly, informative, and supportive experience. Taking the time to fully understand your husband’s needs and demonstrating the chair with care and empathy is exactly what we strive for.
It’s especially important to us that our customers feel comfortable, understood, and well looked after, so your kind words mean a great deal. We’ll be sure to pass your lovely feedback on to Mark.
Thank you again for your recommendation and for choosing Willowbrook.
Great demo
Steve G was very informative and well mannered. Which made me more than happy to purchase a new chair.
June 3, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Steve G was informative and well mannered, helping you feel confident in your decision to purchase a new chair.
Providing clear advice and a comfortable, positive experience is very important to us. We’ll be sure to pass your kind words on to Steve.
Thank you for choosing Willowbrook — we truly appreciate your support.
CRAP
Appalling don't trust them rip off merchants if you care for the person don't order from them disgusting disgrace ,
June 1, 2026
Unprompted review
Reply from Willowbrook
Hello Mr Livsey,
We are sorry that you are unhappy, unfortunately we are unable to locate any account under the name supplied, we would urge you to contact ourselves to discuss the matter further.
Kind Regards
Customer Services
Excellent delivery and service.Very…
Excellent delivery and service.Very helpful.
SWC 22843
Dean Wildwood.
Thankyou very much.Highly recommended
May 29, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that you received excellent delivery and service, and that everything was so helpful.
It’s great to know that Dean Wildwood made such a positive impression — we’ll be sure to pass on your kind words to him.
Thank you very much for your recommendation and for choosing Willowbrook.
From the first enquiery to the…
From the first enquiery to the instlation very efficent ,the team of James and his co worker were very courtious and efficent altogether very promt and proffesional ,
May 29, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that your experience was efficient from your first enquiry right through to installation.
It’s great to know that James and his colleague were courteous, prompt, and professional throughout — providing a smooth and positive experience is exactly what we aim for.
Thank you for choosing Willowbrook — we truly appreciate your support and your kind words.
A great way to spend money
A really pleasant and efficient guy. Explained everything and was happy to go back and go over anything I wasn’t sure about. He left me feeling I had made the right decisions. If the installation goes as well as this, i shall have no complaints.
May 28, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you found our representative pleasant and efficient, and that they took the time to explain everything clearly and revisit any points you weren’t sure about. Helping our customers feel confident and comfortable in their decisions is very important to us.
We’re so pleased you feel you’ve made the right choice, and we look forward to your installation experience being just as positive. Thank you for choosing Willowbrook — we truly appreciate your kind words.
Cost effective and good quality product.
I found this company very professional.
Their advisor- representative was not pushy, answered all my questions without hesitation and I found the price for the item not exorbitant. They kept me in contact throughout and they took care when delivering the product. Well worth considering this company.
May 28, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind and thoughtful feedback.
We’re delighted to hear that you found our team professional and approachable, and that our representative took the time to answer all your questions without any pressure. Providing clear, honest guidance is very important to us.
It’s also great to know you felt the pricing was fair, and that we kept you informed throughout while ensuring a careful delivery of your product.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your support.
Reply from Willowbrook
Thank you for your feedback.
We’re delighted to hear that you found the delivery service fantastic — providing a smooth and positive experience is exactly what we aim for.
Thank you for choosing Willowbrook — we truly appreciate your kind words.
Good service from start to finish
I have a Willowbrook Recliner chair and I was having a little difficulty with one of the actions on the remote control. I called they made an appointment for the engineers to call.
I asked could they call me when they were on their way. They rang when they were 20 minutes away. It was Ian and a young lady called Frankie . They immediately put me at my ease and were so kind and polite. They put right the issue with my chair within minutes. I have to say they were so very polite, and a credit to Willowbrook.
They are great members of your team . And must mention the staff in the office that took my call, made me feel good and reassured. Thank you
May 22, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that your experience with our team — from your initial call through to the engineer visit — was so positive. It’s great to know that your request was handled smoothly and that the call ahead provided that extra reassurance.
We’re especially pleased to hear that Ian and Frankie put you at ease straight away and resolved the issue with your chair so quickly. Their kindness, professionalism, and care are exactly what we strive for, and we’ll be sure to pass on your lovely comments to them.
It’s also fantastic to hear that our office team made you feel reassured and supported — that’s just as important to us.
Thank you again for your kind words — they really do mean a great deal to the whole team at Willowbrook.
When we started this process
When we started this process, the sales man was very professional and answered all the questions asked. We have had the chair a couple of years now, new motor, new controller, seat padded out, etc. But it is still uncomfortable to sit on, the motor is making funny noises again, stops mid travel randomly, and the after sales are not that helpful when booking an engineer to visit. To be honest, I want rid of the chair.
May 25, 2026
Unprompted review
Reply from Willowbrook
Good Morning John,
Thank you for your review, we are glad to hear that our sales team were of excellent use when purchasing the chair. We want to ensure our customers are as comfortable as possible, please do reach out to our customer care team to see if there is any further advise that we can offer to achieve this.
Thank you
Customer Services
Excellent Service Throughout
Nothing was too much trouble for the staff from the initial demonstration through to its delivery.
And the guys who delivered my chair set it up in one position and when I thought I'd prefer it somewhere else, had no hesitation in moving it for me.
May 22, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback.
We’re delighted to hear that nothing was too much trouble for our team from the initial demonstration right through to delivery. Providing a helpful, flexible service is something we take great pride in.
It’s especially great to know that our delivery team were happy to reposition your chair without hesitation to make sure it was just right for you — that extra level of care really matters.
Thank you for choosing Willowbrook — we truly appreciate your kind words.
Customer focused
The company is very much customer facing. Nothing is too much trouble and we’re happy to answer many questions.
Delivery was prompt, service from the engineers excellent. Neil & Phil
Would highly recommend this company
May 21, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that you found our team so customer‑focused and always happy to help with any questions — that’s exactly the experience we aim to provide.
It’s also great to know that the delivery was prompt and that Neil & Phil delivered excellent service. We’ll be sure to pass on your kind words to them.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your support.
We phone for some technical advice
We phone for some technical advice. Needed to remove the headboard of an adjustable bed to move it. We were talked through it by Glynn who was patient and thorough. Very pleased with the support from both reception and Glynn in technical. Thanks
May 22, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that our team were able to support you so effectively. Taking the time to talk you through something technical, like removing a headboard, is all part of the service we aim to provide.
It’s great to know that Glynn was patient and thorough, and that our reception team were also helpful throughout. We’ll be sure to pass on your thanks to them both.
Thank you again for choosing Willowbrook — we truly appreciate your kind words.
From our first enquiry to the delivery…
From our first enquiry to the delivery and installation of our chairs I could not fault the people we dealt with. Chris who demonstrated a chair in our flat was very pleasant and explained everything easily for us. At the end of the demonstration we were more than happy to order our chairs. The people who delivered and installed our chairs again were very friendly and professional and took the time to demonstrate and make sure everything was correct. Would certainly recommend Willowbrook.
April 28, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review.
We’re delighted to hear that your experience was faultless from your first enquiry right through to delivery and installation. It’s great to know that Chris made such a positive impression during the demonstration, taking the time to explain everything clearly and help you feel confident in your choice.
We’re equally pleased that our delivery and installation team provided the same high level of service — being friendly, professional, and ensuring everything was set up and demonstrated correctly.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate your kind words.
Fantastic product
Fantastic product, this will make the world of difference to me. Thank you Simon Williams for a fabulous well explained demonstration
May 21, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your fantastic feedback.
We’re delighted to hear that you’re so pleased with your new chair and that it’s going to make such a positive difference for you.
It’s wonderful to know that Simon Williams provided a clear and thorough demonstration , we’ll be sure to pass on your kind words to him.
Thank you for choosing Willowbrook — we truly appreciate your support and hope you enjoy your chair for many years to come.
Willowbrook not only delivery superb products, their follow up customer service is second to none.
Not only is the product - a chair - an absolute joy, the customer service is wonderful.
May 18, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re absolutely delighted to hear that you’re so pleased not only with your chair, but also with the level of follow‑up customer service you received. Providing both high‑quality products and ongoing support is something we take great pride in.
It’s fantastic to know your chair is an absolute joy and that our customer service has made such a positive impression.
Thank you for choosing Willowbrook, we truly appreciate your kind words.
From order to delivery fantastic service
From order to delivery, the experience was second to none. I asked if I could be given a ring half an hour before delivery. Dean and Glynn delivered and installed the chair a did ring me which gave me time to get from work. They have a fantastic sense of humour and a good rapport with us.
I fully recommend willowbrook for their service from start to finish
May 6, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your fantastic feedback.
We’re delighted to hear that your experience was second to none from order through to delivery. It’s great to know we were able to arrange the call ahead of time, and that Dean and Glynn kept to their word — making things that little bit easier for you.
We’re especially pleased to hear that they brought not only professionalism but also a great sense of humour and rapport during the installation. That personal touch really means a lot.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your kind words.
Wonderful Willowbrook
From start to finish it was a good experience. Easy contact, appointment arranged quickly and promptly attended by Simon, who took his time going through all the possibilities of the choices of bed and colours, of which there was ample. You could say you were spoiled for choice. Simon bought along with him a single bed and set it up so I could lay on it and zoom up and down finding all the different positions I could get into. He had a job getting me off it. The two lads who delivered and installed the bed, Neil and Martin, were brilliant. Spot on time, quick annd efficient with smashing senses of humour. They explained everything fully, made absolutely sure we understood it all and asked if we had any questions. They took all the packing away with them and were gone with a cheerful wave on to their next job.
I made the bed up and jumped on it right away.(Well my version of jumped anyway) and here I am an hour later still reclining on my wonderful new bed. I think I may stay for a while! Thank you Willowbrook!
Finally, I have to say that I wholeheartedly recommend Willowbrook. From start to finish, perfection!
May 14, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for such a fantastic and detailed review!
We’re absolutely delighted to hear that your experience was so positive from start to finish. It’s wonderful to know that Simon made the whole process enjoyable and informative, taking the time to explore all the options with you — and even bringing a bed along so you could fully experience it (we love that you didn’t want to get off!).
We’re equally pleased to hear that Neil and Martin provided such a brilliant delivery and installation service. Arriving on time, working efficiently, and making sure everything was clearly explained — all with a great sense of humour — is exactly the standard we aim for.
It’s fantastic to hear you’re already relaxing and enjoying your new bed so much — that’s exactly what it’s all about!
Thank you again for your wholehearted recommendation. It truly means a great deal to us, and we’re so pleased we could deliver such a perfect experience.
10/10
I had 2 of the nicest delivery men, Chris and Konrad deliver my chair. They were kind, caring and extremely helpful explaining in full. A big thank you to them both. They are most definitely an asset to Willowbrook.
May 1, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Chris and Konrad made such a positive impression, being kind, caring, and taking the time to explain everything clearly is exactly the service we strive to provide.
Your kind words mean a great deal to us, and we completely agree, they are a real asset to the Willowbrook team. We’ll be sure to pass your thanks on to them both.
Thank you again for choosing Willowbrook, and we hope you enjoy your new chair.
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