It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
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Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Very satisfied customers
Gary came to our home and demonstrated the bed which we were very impressed with. The order process was simple and Gary was a really nice guy. Matt and Ionut delivered and installed our new bed today. Very efficient, polite and friendly. Couldn’t wish for anything better.
April 14, 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic review.
We’re delighted to hear how impressed you were with the bed demonstration and that Gary made the experience so straightforward and enjoyable. It’s great to know the ordering process was simple and that you felt well looked after throughout.
We’re also pleased to hear that Matt and Ionut provided an efficient, polite, and friendly delivery and installation service. We’ll be sure to pass on your kind words to the whole team.
Thank you for choosing Willowbrook, we’re thrilled we could meet your expectations and hope you enjoy your new bed for many years to come.
Simon Williams came to see me regarding…
Simon Williams came to see me regarding a riser chair, the chair was extremely comfortable and the demonstration was very helpful
April 14, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that Simon Williams was able to help you find a riser chair that was both extremely comfortable and well‑suited to your needs.
It’s great to know the demonstration was helpful and clearly explained, we always want customers to feel confident and informed when making their choice.
Thank you for choosing Willowbrook, and please don’t hesitate to get in touch if we can help again in the future.
Amazing Service
Wow, such good delivery guys. Dean and Stuart rang when 20 minutes away, they arrived 20 minutes later and within a further 30 minutes had put the bed together and shown how it works
April 14, 2026
Unprompted review
Reply from Willowbrook
We’re so pleased to hear that Dean and Stuart made such a great impression. Keeping customers informed, arriving on time, and ensuring everything is set up properly is exactly the level of service we aim to provide.
It’s great to know the bed was assembled efficiently and that the demonstration of how it works was clear and helpful. We’ll be sure to pass your kind words on to Dean and Stuart, they’ll be delighted.
Thank you for choosing Willowbrook, and we hope you enjoy your new bed.
The salesman was extremely professional…
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demonstration of the workings of the technical aspects… He provided us with a very efficient service with no pressure; and was very caring when dealing with my elderly mum. Very pleased and satisfied with both the service and the product. Would highly recommend both!! No hesitation to go back to look at other Willowbrook products.
April 14, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for such a wonderful and detailed review.
We’re delighted to hear how professional, friendly, and thorough our salesman was, and that he was able to answer all of your questions while guiding you through the different options available.
It’s especially lovely to know that the full demonstration of the technical features was helpful, and that you felt supported throughout the process with absolutely no pressure.
We’re thrilled that you’re pleased with both the service and the product, and we truly appreciate your recommendation. We look forward to welcoming you back when you’re ready to explore more Willowbrook products.
Very efficient and friendly
Very efficient and friendly . Explained everything well
April 14, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback!
We’re really pleased to hear that you found our team efficient and friendly, and that everything was explained clearly. Delivering a smooth, reassuring experience is very important to us.
Thank you for choosing Willowbrook, we truly appreciate your support.
First rate experience
Last year I bought an adjustable bed from Willowbrook and due to their excellent customer service from everyone concerned I did not hesitate in going to them when my riser/recliner chair broke. As with the experience with buying the bed, the person( sorry I did not make a note of your name) who booked my home visit and demo, the salesman (again did not note your name) who came and gave me a demonstration,
measured me and discussed all my options. The chair was delivered today, Martin and Ian who delivered the chair did a fantastic job. My old chair was a huge lump situated in one corner of the room surrounded by my other furniture, but the guys just moved furniture around and removed my old chair. Both guys went above and beyond. They then put all my furniture back and moved my new chair into various positions until I was happy. Thank you also to the guys who made the chair, quality exceeds my expectations. I would have no hesitation in recommending Willowbrook. Thank you everyone.
April 13, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to leave such a detailed and heartfelt review.
We’re absolutely delighted to hear that your positive experience with your adjustable bed last year gave you the confidence to return to Willowbrook for your riser/recliner chair. That loyalty means a great deal to us, and we’re thrilled we were able to meet your expectations once again.
It’s wonderful to know that every stage of your journey was handled with care and professionalism. Even though names weren’t noted at every step, please be assured your kind words will be shared across the whole team.
We’re especially pleased to hear how well Martin and Ian looked after you on delivery day. Going the extra mile by carefully moving furniture, removing your old chair, and ensuring your new chair was positioned just as you wanted is exactly the level of service we strive to provide. Your appreciation of their efforts will mean a great deal to them.
Thank you also for your lovely comments about the quality of the chair itself our skilled manufacturing team take great pride in their work, and they’ll be delighted to hear that it exceeded your expectations.
On behalf of everyone at Willowbrook, thank you for your recommendation and your kind words. We wish you many years of comfort and are always here should you need us in the future.
Bradley
Bradley - came to see one of our elderly residents today, was very honesty and trustworthy. Did not try to upsell anything and took clients needs in to consideration and ensured the product was fit for the lady. Would recommend Bradley 100%.
April 13, 2026
Unprompted review
Reply from Willowbrook
Thank you very much for taking the time to leave such a thoughtful review.
We’re delighted to hear that Bradley made such a positive impression during his visit and that his honest, trustworthy approach was appreciated. Taking the time to truly understand a client’s individual needs, especially when supporting elderly residents, and ensuring the product is the right fit is exactly the standard we aim to uphold.
We’ll be sure to pass your wonderful feedback on to Bradley; it will mean a great deal to him.
Thank you again for your recommendation and for choosing Willowbrook.
The bed is lovely
My new bed from Willowbrook arrived on time this morning and is lovely. Alex and Brad who brought my new bed were really good and explained everything to me. They even took away all the packing, well done Willowbrook and thank you Alex and Brad.
April 13, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review.
We’re delighted to hear that your new bed arrived on time and that you’re pleased with it. It’s great to know that Alex and Brad provided such good service, took the time to explain everything clearly, and made things easier by removing all the packaging.
Your kind words will be passed on to them, and they’ll be very pleased to hear your feedback.
Thank you again for choosing Willowbrook, we wish you many years of comfort and restful sleep in your new bed.
Excellent demo!
Steve G came to see my Mum today to demo a chair and bed. He was really patient took his time to really explain everything to her and gave her lots of time to choose colours etc. She can’t wait for them to arrive now!!
April 10, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for leaving such a lovely review.
We’re delighted to hear that Steve G made the visit such a positive experience for your mum. His patient approach and taking the time to carefully explain everything, as well as helping her choose colours at her own pace, is exactly the level of care we aim to provide.
It’s wonderful to know she’s excited for her chair and bed to arrive, and we’ll be sure to pass your kind feedback on to Steve, it will mean a great deal to him. Thank you again for choosing Willowbrook.
I had a visit yesterday which I was…
I had a visit yesterday which I was assured on the phone from Willowbrook would be none pressure and I would be left with a quote- the visit went very well until towards the end when the rep became very pushy when it was obvious that I was not going to buy anything on the day and needed time to consider (it was for a chair-I have a temp one coming from the NHS following an injury but need a long herm option) it seemed almost impossible to get a quote of the costs from the rep, although he left one in the end-but I had to ask him to stop and leave. I was not expecting this behaviour- and threw the willowbrook information I was sent in the bin. The product looked good, but I don't deal with salesmen like that
April 9, 2026
Unprompted review
Reply from Willowbrook
Hello Colin,
Thank you for your review and we are sorry to hear of your experience. I am pleased to see that our feedback team have been in touch and answered any queries that were outstanding. We will use this feedback to ensure improvements are made where needed and we value the time you have given us.
We hope that we can help in the future.
Kind Regards
Customer Services
Reply from Willowbrook
We’re pleased to hear you found our team friendly and polite, and that their knowledge and the range of options available were helpful to you. Providing clear advice and choice is something we really value.
Thank you for choosing Willowbrook, we appreciate your feedback and support.
Craig did a great job
Craig did a great job. Very friendly and easy going. Demo bed was a dream and met all my requirements.
Can not wait to get bed.
April 9, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review.
We’re delighted to hear that Craig did such a great job and made the experience friendly and relaxed. It’s wonderful to know that the demonstration bed met all your requirements and left such a strong impression.
We’ll be sure to pass your kind feedback on to Craig, and we’re just as excited as you are for your new bed to arrive! Thank you again for choosing Willowbrook, we’re confident it will bring you many years of comfort.
Absolutely brilliant two fabulous men…
Absolutely brilliant two fabulous men Stuart and Martin would recommend every timethanks for all there help
April 9, 2026
Unprompted review
Reply from Willowbrook
We’re absolutely delighted to hear your kind words about Stuart and Martin. It’s great to know they provided such excellent help and made the experience so positive for you. They’ll be thrilled to hear how much you appreciated their support.
Thank you again for choosing Willowbrook and for your recommendation it really means a lot to us. We hope you enjoy many years of comfort from your chair.
I am furious that my very elderly…
I am furious that my very elderly Mother was browbeaten (the salesman was at their house for over three and a half hours) into signing away nearly £12,000 for 2 recliners and a “free” tiny settee. The quality is abysmal, the reading lights fell off within weeks, one recliner now doesn’t recline, the covers are not removable and the entire finish is extremely poor and cheap.
The worst part, however, is the after sales service. My parents have been given the run around for months with promises that the issues would be rectified. My parents now have one recliner that doesn’t work, one settee that is so uncomfortable that it’s been relegated to the garage and one recliner that “sometimes” works. In short, £12,000 for a pile of junk.
AVOID.
April 14, 2025
Unprompted review
Reply from Willowbrook
Good Afternoon,
Thank you for your review, we are saddened to hear of this experience and we want to investigate this as much as possible, however, we have not been supplied any details to be able to locate an order. Could you please reach out to our customer service department in order for us to help you and your parents further.
Kind Regards
Customer Services
Small problem on scheduled delivery day…
Small problem on scheduled delivery day which was sorted by Page altering things around.
Great service. This followed by Martin and Stuart who were happy to deliver later in the day, both are a great team setting up the chair in required position in lounge and explaining everything to us.
Great Guys and would recommend this service to all interested parties.
March 27, 2026
Unprompted review
Reply from Willowbrook
We’re pleased to hear that the small issue on the scheduled delivery day was quickly resolved by Paige, and that everything was rearranged to suit you. Providing flexible and responsive service is very important to us.
It’s also great to know that Martin and Stuart were happy to deliver later in the day and that they took such care setting up the chair exactly where you wanted it. Ensuring everything is properly positioned and clearly explained is a key part of the service we aim to provide, so your feedback is truly appreciated.
Your kind words about the whole team will be shared with them, and we’re delighted you would recommend Willowbrook to others. Thank you again for choosing us, we hope you enjoy many years of comfort from your chair.
(Simon) was truly excellent
Simon was truly excellent, right from the ‘get go’. A very caring, empathetic approach and expressed all the aspects of the Hampton Plus chair clearly and concisely with no element of a ‘hard sell’
All round very impressed, from my initial conversation through to the final purchase,
Thank you ..
Christine Riley
April 1, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind and thoughtful review.
We’re delighted to hear that Simon made such a positive impression from the very beginning. His caring and empathetic approach, along with his clear and pressure-free explanations, are exactly what we strive for, so it’s wonderful to know this came across during your experience with us.
We’re also pleased that the whole journey, from your initial conversation through to the final purchase left you feeling impressed. Your feedback will certainly be shared with Simon, as it will mean a great deal to him.
Thank you again for choosing Willowbrook and for taking the time to share your experience. We wish you many years of comfort and enjoyment with your Hampton Plus chair.
From the beginning of our initial…
From the beginning of our initial enquiry we felt we had excellent information and service.
March 30, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review! We’re delighted to hear that from your very first enquiry you felt well‑informed and well‑supported. Providing clear guidance and excellent service is something we take great pride in, so it’s lovely to know we got it right for you.
If there’s anything more we can help with, now or in the future, please don’t hesitate to get in touch.
Warm regards,
The Willowbrook Team
Beware buying from Willowbrook
I bought a riser/recliner chair which is still within warranty and is broken. It took 10 days and several phone calls to get a response and was told it would be repaired on an unnamed day between 8.0am and4.0pm. they eventually came but were unable to repair it and took it away. After 10 days I rang them and was told it would be another month ( no-one had let me know). I was promised a loan chair but a week later I still idon'thave one
March 10, 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review - unfortunately we haven't been able to make contact with you to assist with the issues experienced. Please do reach out to our customer service team who are eager to help as much as possible.
Kind Regards
Customer Services
Poor post purchase service.
Pre-purchase experience was fast and efficient and very professional. Salesman and delivery staff were all excellent. However, post purchase problem dealt with very poorly. Three calls to customer services for an engineer to call, but no call back. A complaint resulted in a call and a service call was booked for a week later, but no-one came. When I phoned (3 times again as I kept being cut off) there was no record of the call having been booked. The engineer I spoke to was very apologetic and helpful, but it wasn't his fault. Very disappointing for such an expensive and necessary purchase.
March 20, 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, we do apologise with the delay that you faced with a remedial on your chair, it can be seen the issue has now been resolved which we are thankful for, internally we are reviewing our process to ensure a quicker response time for those areas that have historically been difficult to cover. We hope to see improvement over the next few weeks.
Kind Regards
Customer Services
It’s so easy to order the rep on the…
It’s so easy to order the rep on the day name was Brad was fantastic and so helpful. Also when the chair was delivered by Ionut and Matt and couldn’t fault them so polite and made sure we understood the remote before they left 100% satisfactions.
March 27, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your fantastic review. We’re delighted to hear that ordering was so easy and that Brad gave you such helpful and friendly service on the day.
It’s also wonderful to know that Ionut and Matt made delivery just as smooth. We’re proud of our team, and it’s great to hear they were polite, thorough, and made sure you were fully comfortable using your new chair before they left.
Your 100% satisfaction means a lot to us. If you need anything at all, we’re always here to help.
Warm regards,
The Willowbrook Team
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