It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
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Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
Company replied
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Simon Williams was very helpful and…
Simon Williams was very helpful and explained everything very clearly. 100% delighted
March 27, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review. We’re delighted to hear that Simon was so helpful and made everything clear for you. Your 100% delight means a great deal to us, and we’re so pleased your experience was such a positive one.
If there’s anything more we can help with, we’re always here.
Warm regards,
The Willowbrook Team
Excellent service from everyone involved
The Sales person was very helpful in demonstrating the bed and gave full details of how the bed worked. I booked the order two days after he visited, having decided not to contact other providers.
Dean and Matt delivered the bed and made sure that it was in working order. They were professional but friendly and were a pleasure to have in the house.
March 25, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review!
We’re delighted to hear that your experience with our team was so positive from start to finish. It’s wonderful to know that our Sales Specialist provided a clear and helpful demonstration, giving you the confidence to choose Willowbrook without needing to look elsewhere.
We’ll also make sure that Dean and Matt hear your kind words they take great pride in delivering and setting up each bed with care, and they’ll be thrilled to know their professionalism and friendliness made such a good impression.
Thank you again for choosing Willowbrook. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Willowbrook Team
Customer service poor
I was very disappointed with the service we received. My dad chose a bed with a bespoke mattress, this was not cheap but we were reassured by the salesman that we were getting a good deal . We had to take his word as there does not seem to be any published prices anywhere. Following the order we had to wait three weeks for delivery , My dad waited in for the delivery only to be contacted late in the day to say it would not be arriving as the drivers had gone over their hours . We had already cleared the old bed ready for collection so my dad had to sleep in his armchair until it was delivered a week later . Unfortunately after using the bed for two weeks my dad developed a bad back and complained that the mattress was too soft . My dad then went to sleep in his chair again . I called the company , speaking to someone who said they would get someone to call back , they didn’t , I called again the next day and I did get a call back , however they were not able to help and said they would call me back , they didn’t . I called again the next day and got informed they would exchange the mattress for a firmer one but we would . Need to pay £120 call out charge . We paid then got informed the delivery would be in two weeks . My dad has had to sleep in the chair . I am extremely disappointed in the customer service we received following payment , the salesman who sold us the product certainly painted a different picture of the company to us.
UPDATE
I contacted the customer service department as advised in the company response. I was informed that unfortunately the delivery date could not be changed but they were willing to refund the £107 call out charge.
The delivery date of the mattress arrived and my dad waited. The delivery men arrived but unfortunately brought a 7ft mattress for a 6 ft bed, which had to be returned. My 89 year old dad is still sleeping in a chair.
I spoke again to the customer service dept.
They have given another week for delivery of the correct size mattress.
I was informed I was not eligible for a refund and return of the bed as it is bespoke and so exempt from the consumer rights act 2015 - READ THE SMALL PRINT, I believe most beds they make are bespoke, we were not given an alternative to bespoke.
I also mentioned that I had not yet been refunded £107 . I was given two reasons, the first that my review had not yet been changed, (I agreed to edit it following the refund of the £107) When I pointed out that surely that would not be the correct reason for them issuing a refund I was given a second reason, that because the delivery had not yet happened they could not yet refund the money.
We are waiting the delivery now on Tuesday, until then my 89 year old dad is still sleeping in his chair.
UPDATE - My dad has received his mattress and refund of £107, this is a much firmer mattress and my dad has found it very comfortable.
March 26, 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, we are very sorry to hear of your experience, unfortunately we are unable to locate an order number to allow us to investigate and find a resolution for you and your father. Could I please ask that you reach out to our customer service department to help us locate the relevant order.
Kind Regards
Customer Services
Faultless service from start to finish.
From our first enquiry I could not fault the customer service, knowledge of the salesman and the friendliness, expertise from the fitters - Dean (SWB 55797) and Rich (SWB 55795), they could not do enough for you and again was informative regarding the operation of the beds. Customers - Val and Dave Wiltshire
March 26, 2026
Unprompted review
Reply from Willowbrook
Thank you so much, Val and Dave, for sharing your wonderful feedback!
We're delighted to hear that your experience with Willowbrook has been faultless from the very first enquiry. It’s fantastic to know that our sales team provided the knowledge and support you needed, and that our fitters delivered the high standard of service we pride ourselves on.
A special thank you for recognising Dean and Rich, they are dedicated to ensuring every installation is completed with care, expertise, and clear guidance on how everything works. They will be thrilled to hear your kind words.
We truly appreciate you choosing Willowbrook and taking the time to leave such a thoughtful review. If there’s anything you need in the future, we’re always here to help.
Warmest regards,
The Willowbrook Team
My encounter with Chris Dunnis from Willowbrook
The sales person who came was Chri Dunnil.He explained about the raiser recliners .He was friendly but not pushy. Tried to help to find something suitable to me. Explained about guaranty, cool off period and how Willowbrook makes their furniture.I give him 5 star rating.
March 26, 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Chris provided such a positive experience during your visit. It’s great to know he explained the raiser recliners clearly and helped you find something suitable without any pressure exactly the kind of service we aim to deliver.
We really appreciate you highlighting his friendliness, product knowledge, and the way he explained the guarantee, cooling-off period, and how our furniture is made. Your 5‑star rating will mean a great deal to him and the whole team.
Thank you again for choosing Willowbrook. If you ever have any questions or need further support, we’re always here to help.
Warm regards,
The Willowbrook Team
Hanbury Recliner
Dean and Lawrence delivered our Hanbury recliner today. Delivery went really smoothly. They called us 15 minutes before their arrival. Chair was already assembled which saved time. They demonstrated the chair, ensuring we fully understood the remote and the chair mechanisms. Both men were friendly and very professional. Definitely a 10/10 experience!
March 24, 2026
Unprompted review
Reply from Willowbrook
We’re thrilled to hear that the delivery of your Hanbury recliner went so smoothly. Dean and Lawrence will be delighted to know their professionalism, friendly manner, and clear demonstration of the chair’s features helped make your experience a 10/10.
It’s great to hear the advance call and pre‑assembled chair added to the convenience we always aim to make delivery as easy and stress‑free as possible.
Thank you again for choosing Willowbrook. If you need any help or have questions in the future, we’re always here for you.
Warmest regards,
The Willowbrook Team
Perfect delivery
Lawrence and Steve delivered our new chair today. They took time to explain everything to us and were polite and a credit to the company. Well done guys!
March 20, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Lawrence and Steve delivered your new chair and took the time to explain everything clearly. It’s wonderful to know they were polite and made such a positive impression they really are a credit to the company.
Well done indeed to the guys, and thank you again for choosing Willowbrook!
Fantastic service
I purchased a bed ten years ago. I now needed the mattress replaced. The staff were brilliant. My mattress arrived 10 days later. The two delivery men were very efficient and friendly. Great firm to deal with.
March 19, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review and for coming back to us after ten years that truly means a lot. We’re delighted to hear that our team looked after you so well and that your new mattress arrived quickly.
It’s also great to know our delivery team made the experience smooth and friendly. We’ll be sure to pass your kind words on to everyone involved.
Thank you again for choosing Willowbrook. We really appreciate your continued trust and look forward to being here whenever you need us in the future.
The whole experience was fantastic
The whole experience was fantastic, my enquiry was answered pleasantly and the delivery guys were excellent. Worked so hard and were very helpful. Would definitely recommend.
March 18, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback. We’re delighted to hear that your enquiry was handled pleasantly and that our delivery team made such a great impression. They always work incredibly hard, and it’s lovely to know their efforts were appreciated.
We’re thrilled you had a fantastic experience from start to finish. Thank you for recommending us it really means a lot!
Reply from Willowbrook
Thank you for your kind feedback. We’re so pleased to hear you found our delivery service efficient and caring. We’ll be sure to pass your comments on to the team, they’ll really appreciate it.
Thanks again for choosing Willowbrook!
Bradley came to see my dad today for a…
Bradley came to see my dad today for a new bed. Oaktree came out last week with a very high quote. Today Bradley quotes us much less than them and better quality. Very happy with the quite and the bed. Bradley was a lovely guy
March 18, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for sharing your experience. We’re delighted to hear that Bradley was able to help your dad find the right bed at a fair price. It’s great to know you felt the quality and value were better than elsewhere, and that Bradley made the visit such a positive one.
We’ll be sure to pass on your kind words to him, he’ll really appreciate it.
Thank you again for choosing Willowbrook, and we're so pleased you’re happy with the quote and the bed.
Reply from Willowbrook
Thank you for your feedback! We’re thrilled to hear you found everything excellent and brilliant. We really appreciate you taking the time to share your experience.
Very helpful and courteous.
Lawrence and Steve arrived on time and were polite and courteous. They even went a bit over the top to help! They were clean and everything was left in good order.
March 16, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Lawrence and Steve arrived on time and provided such polite, courteous service. It’s great to know they went the extra mile to help and ensured everything was left clean and tidy.
We’ll make sure your kind words are passed on to them they’ll be thrilled.
Thank you again for choosing Willowbrook!
Superb service
Neil & Dean were really efficient and extremely friendly. The bed was up and running in no time, and its a pleasure to sleep in!
March 16, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind feedback. We’re delighted to hear that Neil and Dean were efficient, friendly, and had your bed set up in no time. It’s wonderful to know you’re already enjoying sleeping in it!
We’ll be sure to pass your comments on to them they’ll really appreciate it.
Thank you again for choosing Willowbrook.
It was very easy from start to finish
It was very easy from start to finish. From Alex who came to to demonstration to the 2 men who delivered and set up my bed, Neil and Dean . They were very efficient and helpful.
March 16, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for sharing your experience. We’re delighted to hear everything was easy from start to finish. It’s great to know that Alex provided a helpful demonstration and that Neil and Dean delivered and set up your bed so efficiently.
We’ll be sure to pass on your kind words to the whole team they’ll really appreciate it.
Thank you again for choosing Willowbrook!
Went for Mother’s Day afternoon tea…
Went for Mother’s Day afternoon tea which was beautiful. Really well organised and planned with a pianist playing creating an atmosphere. The food was exceptional and presented beautifully.
Staff are so pleasant and accommodating. Nothing is too much trouble.
I’ve attended a number events over the last few years such as pancake day and breakfast with Santa. Always have the best time with the kids.
March 15, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to leave a review, your comments are lovely to read! However, we think this review may have been left for the wrong company, as we don’t offer afternoon teas, events, or dining experiences.
It sounds like you had a wonderful time, though, so we hope your feedback reaches the venue you intended, they certainly deserve the praise!
If you ever do need anything from Willowbrook furniture, we’re always here to help.
My bed has not arrived yet I order it…
My bed has not arrived yet I order it in February it’s going to take a month from order. I have spoken to 5 People the incorrect mattress was on the order form it should have been one not two and it’s an adjustable bed. They do not answer emails. Phoning is better but to get to the correct person is tricky. I had one person say to me “let me tell you” which was not acceptable. Today I tried to find out the depth of the mattresses, the first person said they would call back Monday. I called sales who said customer service is in and I’d get a call back today. I’m now concerned how difficult it is to get any information from them. My bed is due on the 19th of March.
They advertise 50% off but there is no starting point to know what the original price is. If anything goes wrong with the bed how will I get it fixed.
February 24, 2026
Unprompted review
Reply from Willowbrook
Good Afternoon Ms Levi
Thank you for your review, we are sorry to hear that you are unhappy with your journey thus far. From reviewing your account it can be seen you have spoken to a few of our team who have answered any questions. However, a review will be conducted to ensure the level of service is the best it can be.
We do hope that the delivery goes smoothly on Wednesday and you receive the chair that you are hoping for.
Kind Regards
Customer Services
Fantastic service from sales assistant…
Fantastic service from sales assistant Brad, so easy to get on with, Dad is looking forward to having his new chair
March 13, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback. We're delighted to hear that Brad provided such fantastic service and made everything so easy. It’s lovely to know your dad is looking forward to receiving his new chair we hope he absolutely loves it.
Thank you again for choosing Willowbrook!
Great efficient service
Dean and Neil were very helpful, very professional and the service was efficient and pleasant. Would definitely recommend
February 19, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Dean and Neil were so helpful and professional, and that the service felt efficient and pleasant throughout.
We truly appreciate your recommendation it means a lot.
Thank you again for choosing Willowbrook!
Lawrence and Steve delivered my chair…
Lawrence and Steve delivered my chair punctually removed my old chair and showed me how to use my new chair expertly.
March 12, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your review.
We're delighted to hear that Lawrence and Steve delivered your chair on time, removed your old one, and made sure you were fully confident using your new chair. We’re proud of the service our delivery team provides, and it’s great to know they made your experience so smooth.
If you need anything at all or have any questions as you get used to your chair, we’re always here to help.
Thank you for choosing Willowbrook!
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