I ordered the Shawn Michaels vest and it was exactly as advertised and better quality than I expected. There was a little delay with shipping but the communication was great, any time I asked question... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like others on here I ordered a sweater in November supposedly a copy of one from a TV show murder in a small town. I never received it and nothing but BS excuses. and they owe me over $100. I think m... See more
Do not trust this scam site. The person running this site is also running: wilsonjackets.com (address in 2023 was the current address as victoriajacket.com) victoriajacket.com (same ph... See more
I ordered some clothing to Austria, and the quality is absolutely superb—I truly enjoy wearing it. The company's customer service is outstanding. I had an issue with the delivery service, and the team... See more
3.3
Average
80 reviews
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response to my inquiry
Prompt response to my inquiry - Thank you for all of your candor.
June 10, 2024
Unprompted review
Good quality jacket and helpful…
Good quality jacket and helpful customer service.
May 2, 2024
Unprompted review
Customer service was amazing
Customer service was amazing! I needed several custom details on my order Adam was so patient and quick respond to my questions. So polite and patient I appreciate him.
May 17, 2024
Unprompted review
This is my first time shopping，i feel good
This is my first time shopping. Usually, domestic shopping websites in China have customer service, which is very convenient to communicate with. Although I don’t see the option to contact customer service directly for the Wilson Jacket, I can still communicate with customer service through email. Here Thank you very much Adam customer service
April 2, 2024
Unprompted review
Understands the situation at hand
David was understood the situation at hand, whether you need your item right away or just helped with fully explaining questions. Very patient and will do everything to help customers
March 15, 2024
Unprompted review
Ethan Bruce Helped me with a refund
Ethan Bruce Helped me with a refund. Thank you!!!!
February 26, 2024
Unprompted review
Ethan Bruce was really cool I like that…
Ethan Bruce was really cool I like that guy
February 22, 2024
Unprompted review
Bruce is responsive
Ethan Bruce is responsive. Ordered Jacket 11/22 and still don't have it though
December 7, 2023
Unprompted review
Ordered "the Mother" jacket from this…
Ordered "the Mother" jacket from this site. EVERYTHING IS WRONG!
WRONG COLOR
WRONG STYLE
Looks NOTHING like the picture in their add. Paid $$$ for this, and highly dissatisfied. Will never order from again! ORDER#14497
October 23, 2023
Unprompted review
Ethan Bruce was great!
The company policy of 100% happiness guarantee is lacking. The sweatshirt was not as described, and a full refund was not on the table.
Despite that, Ethan Bruce was a wonderful representative to work with. He was very responsive and offered an acceptable alternative to the full refund.
November 7, 2023
Unprompted review
Ethan Bruce was very responsive and…
Ethan Bruce was very responsive and answered my question.
November 7, 2023
Unprompted review
My experience with Walter Jr
My experience with Walter Jr. Was great. He explained. Showed me everything I needed to know. My experience with your company was 5 star. But,,, next time. If I do use your company again. Please. For the love of God. Don't send me anything by DHL ever again. Worst experience I've ever had with a mail or parcel shipment.
October 5, 2023
Unprompted review
What wonderful customer service
What wonderful customer service! Walter Jr. helped me each step of the way, as I tried to figure out which size would be the best fit for me. He was super fast in his responses and so kind! I love my coat and can't wait to wear it!
September 20, 2023
Unprompted review
Great Experience happy with purchased…
Great Experience happy with purchased and happy with Customer support team ! will shop again 😎
June 1, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.