Wiltshire County Council Reviews 43

No acknowledgement to emails when they've explicitly asked you to email info. Rude on the phone, missed bin collection for seemingly no reason. Have lived in 4 counties in 6 years and this is undoubtedly the worst council I have dealt with.

Completely wastes money on useless projects and then puts council tax up to cover their mistakes, taking away any accountability. Ignored my complaint too. Grass outside my house (that is their responsibility) hasn't been cut in ages.

I sign in because you refuse to use Fixmystreet so you deter pothole reports. You then take me to another page which says 'sign in' You try and make it as difficult as possible

Maria in the telephone team made dealing with a stressful pest problem very easy and such a relief. She listened carefully and booked me a very swift visit by WCC’s pest control team. But more than that she was sympathetic and kind, whilst at the same time also very efficient. It felt like it was usual for her to go above and beyond - she restored my faith in telephone customer service.

5 stars for the customer care and efficiency to Amy BIshop! Amazing service

Over promise, over charge and under deliver. Absolutely disgraceful how Wilts council just regard themselves as entitled to more and more tax payers money, yet gross financial mismanagement is rife.

Housing conveniently gatekeeps information you need to get appropriate housing.

Was told I would need an assessment in a public place, so had to check the law on that and you are entitled to have your assessment in a confidential private space.

The council has failed to find me suitable accommodation in the timeframe that is set out in the homelessness reduction act.

Just a general zero star rating for general minus zero star rating for a nasty, incompetent, negligent local authority. Not fit for purpose. Sack management, give taxpayers the option to sue every time this waste of resources local authority wilfully ignores their most basic responsibilities / paid for duties

Unfortunately there is nowhere zero star. Sent a message to the highways team. Got a standard response of “fill in an online form”.
Problem is the online form is a series of drop down boxes that don’t cover all issues, so nowhere to ask a question regarding yellow lines.
An absolute shambles of an organisation that have never once answered a question I have raised with them.

Its a crooked county council and local town cllrs with long history of very dodgy cllrs and officers. Corruption at its core. Its a Wiltshire thing... it stinks... literaly. Conservative true blue and now tory lite libdems.. yuck. But then the people get the local government they deserve... as the phrase goes.

I am 62 years old and have been made homeless because my family suffered multiple hate crimes. Reporting this to police got me blacklisted from social housing.
I feel that I have the right to call these corrupt council staff scum.
They broke up my family and begged the help of their partners to police to allow offenders of serious assaults criminal damage race discrimination daily attacks in my family this scum covered up by trying to force me out of the area keeping me homeless.
They got the police watching their backs and the courts.
Wiltshire is the most corrupted county in the country because thus scum demands partnership support.
Staff from bourne hill in Salisbury need locking up for hate crime and misconduct in public office.
They won’t respond to my communications. Blicked my email and my housing application.
These are the real scum of our country. The real monsters the real vulnerable people attackers and abusers. All from bourne hill in Salisbury in poisonous wiltshire
William webber disabled with a work injury.

Be careful complaining about the mis treatment you receive from Wiltshire council as it will only make it worse.

Good luck getting anything fixed before or after the complaint.

Renting out a private property, BEWARE!
I have a consent to let on my mortgage for 12 months after my dad passed away, I decided to move back in with my mum for a while.
I have a 12 month contract with a rental management company in Warminster and made it incredibly clear it would only be a 12 month term. I gave the tenant her section 21 with plenty on notice for them to find alternative accommodation only to be told WILTSHIRE COUNCIL have advised the tenant they can stay in my property!!!
Of course I was absolutely disgusted so I contacted WILTSHIRE COUNCIL to find out exactly what’s going on and I was told that I was making the tenant homeless by giving them notice (section 21)!! I was so taken back I didn’t know what to say.
This tenant was only ever on a 12 month contract which has now passed.
This has caused so much distress, anger, disgust and frustration. I cannot even begin to explain how awful the rental experience has been, I will NEVER look into it again after this ordeal.
Councils cannot afford to rehome people, so are advising they can stay living on in peoples private property! BEWARE OF WILTSHIRE COUNCIL!
I wish I got the ladies name who told me I was making the tenant homeless! It’s absolutely unbelievable and not true.
I am also now funding this tenant as my mortgage rate has increased and I have a buyer lined up waiting to move in..
Wiltshire Council you are rude and obnoxious! Ever since I first had to start speaking with you people you have been nothing but rude and disrespectful, you get cut off when no one wants to deal with you. It’s appalling they can get away with it!

Without prejudice.
I was having an emergency to go to the toilet due to my mental health and wellbeing disabilities. I parked in Blue Boar Row, Salisbury and when I returned a PCN was forced against me. I saw it happen and thought it was a SCAM as I am a Disabled Badge Citizen and was parked in an area that had poor contradictive sign posts and worn road markings and no boundaries. In my genuine professional experience, Wiltshire Council are corrupt and Lawyers agree, avoid shopping at Salisbury City Centre.

Attention care Contribution Team
My mother passed away 8th Jan 2025.
I completed tell us once online form 21st Jan - you didnt acknowledge or respond.
I have made 4 telephone calls, you have failed to respond.
On 3rd Mar I emailed you and asked for a response, you have failed to comply.
As executor of her will, i cannot fulfill my duties.
You are NOT fit for purpose and your rate payers are being failed by a incompetent/negligent administration.

Exemplary Home Refuse Collection from Team 515. Extra Xmas Recycling was taken with a cheery smile from the driver & two associates. We are just about to move to Gloucestershire & hope we are fortunate enough to have such outstanding folks. Thank you so much. Please convey thanks to Team 515.

Parking services and complaints team are absolutely horrendous. Speak to you in a condensing and dismissive manner. My car was parked over my driveway having maintenance done to the radiator and have denied me any help with complaining about the ticket. I now have to wait to take this further. It’s just their manner , so rude and so condescending

Wiltshire Council is a council that cares nothing for the residents of Wiltshire. It's a regressive toxic organisation that seems to have no real accountability. Even their so called 'independent complaints procedure' is not independent. Their communication often borders on rudeness, is often incoherent and is designed to bully you into submission.County Councils should be working for the people. WC has no desire to do this, despite the fact it is a public service. It's shameful.

What always goes wrong communication, your not allowed e mail . Call. Senior management,
Everything must go via advice contact call centre. Where they decide your fate no other communication
Allowed. Not their fault instructions from senior management. No procedure to follow.
I'm 70 immobile to wcc, a non entity,

Wiltshire Council are a disgrace bullying a 70 year old at stoneheng
who asks for donations 🙄 from his home for walking sticks took 3 police officers and 2 Hitler type Council officials you just won't leave peaceful people to live their lives