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Rated 1 out of 5 stars

What a pity no stars are not available. Customer service is rubbish, staff are disinterested (When you can actually get one to answer the phone!) Emails go unanswered. This company is an absolute disg... See more

Rated 1 out of 5 stars

A SCAM COMPANY DO ANSWER E MAILS ,THEN SET A COLLECTION AGENCY ON YOU WHEN YOU STOP PAYMENT.THE CONTRACT WAS FOR 2 YEARS BUT ROLLS OVER NOW HAD TO PAY ANOTHER YEAR BUT WILL SEE THEM IN COURT IF THEY... See more

Rated 3 out of 5 stars

I used to work for this company. Subscribers definitely won prizes. It was part of my job to phone the big winners. Subscribers were entered into well over 100 competitions a month when I worked there... See more

Rated 1 out of 5 stars

Sent my 73 year old mum a letter claiming she owed them two months subscriptions and requesting her bank details. Good luck with that, you shysters, you didn't even get her name right. She thinks it... See more

1.3

Bad

TrustScore 1.5 out of 5

58 reviews

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1.3

All reviews

(58)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a pity no stars are not available

What a pity no stars are not available. Customer service is rubbish, staff are disinterested (When you can actually get one to answer the phone!) Emails go unanswered. This company is an absolute disgrace - as can be gathered from the other comments here!

January 10, 2020
Unprompted review
Rated 1 out of 5 stars

A SCAM COMPANY DO ANSWER E MAILS ,THEN…

A SCAM COMPANY DO ANSWER E MAILS ,THEN SET A COLLECTION AGENCY ON YOU WHEN YOU STOP PAYMENT.THE CONTRACT WAS FOR 2 YEARS BUT ROLLS OVER NOW HAD TO PAY ANOTHER YEAR BUT WILL SEE THEM IN COURT IF THEY HOUND ME ANY MORE MONEY.

January 8, 2020
Unprompted review
Rated 1 out of 5 stars

It's worth while noting that debt…

It's worth while noting that debt collectors are 3rd party to the debt and despite what they may say in the letters, cannot take you to court. If they are unsuccesful in collecting any monies from the alleged 'debtor' .. then they will refer the matter back to the company!

meanwhile, continue reporting all issues to action fraud, police etc .. get a reference number from the action fraud team .. and make sure that you cancel all DDs at the bank and give them clear instruction, not to pay any monies to win24!.

take note of my post in 2017 and if you engage in any correspondence [not phone calls] … with the debtor .. ask them to ask win 24 for all the information that is requested in my 2017 post! [win24 won't do that] .. make it absolutely clear that no monies will be paid until the FULL information has been received by you!.

debt collectors are 3rd party to the debt and cannot take you to court! .. only the company can!

September 7, 2019
Unprompted review
Rated 1 out of 5 stars

PLEASE AVOID

PLEASE AVOID! Wish there were a minus rating. Having got nothing from being a subscriber I cancelled and paid outstanding balance, £25.46. Then I got a letter from a debt collecting agency saying I owed £125.47, which I paid. Two weeks later I had a message on my answerphone saying to contact them an outstanding debt. It appears I still owed £38,85 as my contract was until October. P

August 16, 2019
Unprompted review
Rated 1 out of 5 stars

Their should be a minus star rating coz…

Their should be a minus star rating coz win 24 would get a very high minus rating from me.

My husband was somehow signed up to this when we realised we cancelled the direct debit last year I have no email for them, no information whatsoever so didn't even know what company this was my husband received a letter a few months later claiming he owed them over £100
He called the number spoke with them and absolutely no joy so just said he would pay the fee as to stop any bad credit references but they were to cancel the subscription.

I have recently noticed that he had fees being taken out of his account and they were by this win 24 once again so I cancelled again and informed bank to not allow them to take any money or request any direct debits I've he has received a letter saying he owes them £39 so I have now emailed the address on the letter and told them i am not paying anything I want the money back they have been taking since last year and am prepared to involve the fraudulent department if they do not give me an acceptable reply.

If u see win 24 on your statement act at once and of you are willingly going to sign up with them i urge you to think carefully and look into them first.
😤😤😤

July 19, 2019
Unprompted review
Rated 1 out of 5 stars

Another victim of these sharks

Another victim of this disgraceful company, the terms and practices are surely unfair and need to be investigated by trading standards.

They completely fail to make you aware of the conditions when signing up, then rely 100% on them with no mercy.
The list of entries is not very impressive, are they failing as few are listed for Feb 2019 and none for Mar, though the main page does show a few for Mar (it is now MAY)

I DO know how I got signed up, a supposed special offer on a survey for which I was paying a bit less than the price on their website (with a fortunately non-working signup!).

And try finding the T&C that they rely on, the only mention I can find is in FAQ 10, Cancel by 15th day of the final month, at no point can I find anything that states the term or the auto renewal

May 18, 2019
Unprompted review
Rated 1 out of 5 stars

update AVOID AVOID AVOID at all costs…

update AVOID AVOID AVOID at all costs waters and gate have been ringing up and sending letters ,put the phone down and put the letters in the bin,i paid there subscription for two years as I think I agreed to because im a decent human being ,cancelled it when the time was up by letter and email,never had any paperwork or documentation from them, or saw any proof of winners ever , they still haven't paid me the £100 they promise if you win nothing in the two year period .
They keep keep sending an invoice saying I owe £259 what the hell for is my response ,they had money out of me for two years for nothing even my solicitor has said do not pay a penny more , I fear this is just a big scam and does waters and gate exist how can you keep hounding someone seriously ill.

May 16, 2019
Unprompted review
Rated 1 out of 5 stars

Shysters! Completely unethical!

Sent my 73 year old mum a letter claiming she owed them two months subscriptions and requesting her bank details. Good luck with that, you shysters, you didn't even get her name right. She thinks it may be after having placed a catalogue order with JD Williams. Mum's not senile and not at all interested in competitions, and there's no way she would have signed up to this unless they used something like an opt-out box which is illegal under GDPR.

May 13, 2019
Unprompted review
Rated 1 out of 5 stars

I am writing to warn people about win24

I am writing to tell you of my experience of win24.
I have been a customer of win24 for just over a year. I was cold called
and was talked into joining win24 .I have never signed any documents or heard from win24 in the past year,all they do is take
your money. You never get any results. How do win24 customers
know if your money is going on all these lottos .To be a company
you can trust you need to be transparent and win24 are far from it.
I recently tried to cancel my subscription and was sent a bill for
£95.which is a lot of money for someone on benefits.
I wish I never got involved with win24

April 22, 2019
Unprompted review
Rated 1 out of 5 stars

My story is exactly the same as e…

My story is exactly the same as everyone elses. Out the blue calls from debt collection agency for subscriptions mum didn't know anything about. Paying through Ambrose Wilson since 2013 and cant cancel till end of year is up on 31st July 2019. Just sent a report to watchdog. I'll see you in court before you get a penny after the upset you've caused my elderly, disabled mum.

April 4, 2019
Unprompted review
Rated 1 out of 5 stars

One big con my elderly mother was…

One big con my elderly mother was supposed to have signed up with premier man and after looking through statements was paying but has now got a debt letter from a collection company called waters and gate that she now owes them.she has never received any information or paperwork from win24 .after calling them was told she signed a 2 year contract in 2013.and as she never told them to cancel it they carried it on .we asked for paperwork and was told they throw all paperwork away after 2 years.so how does she owe them anything.
She was bullied by waters and gate and has now paid which she can't
Afford as they kept phoning her.please have anything to do with them.

March 22, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all cost

Avoid this company at all cost, cold call you and sign you up, no grace period, braking my rights, you email to cancel and no reply, then you get a letter from waters and gate demanding over £400 for not paying the 3rd year of a 2 year contract, throwing the smallprint at you that you have never seen before, apparently you can only cancel in years so it rolls over and you automatically have to pay. Never won so much as a biro in 3 years, no contact and can't find any account details.

March 5, 2019
Unprompted review
Rated 1 out of 5 stars

Having been reassured by a solicitor

Having been reassured by a solicitor, that WIN24 is a scam, I am still being pursued by Waters and Gate. Has anyone investigated Waters and Gate, as I suspect that they may also be involved? Do they really trade at their office or is it just a mailing address? Mrs. L. Clark, who wrote on 28th. January had the same alleged outstanding amount as I did, 111.23! As nobody would enter anyone into a competition without first taking payment, this seems utterly ridiculous. I intend to contact Trading Standards to investigate Waters and Gate.

March 2, 2019
Unprompted review
Rated 1 out of 5 stars

I don't even want to give this company…

I don't even want to give this company one star. My mum had a direct debit set up with JD Williams to enter hundreds of competitions a month , I believe she was paying £12 a month . She tells me she has been paying this since 2013 but had never received any news letter or contracts through from win 24. She rung up JD Williams a few months ago to cancel the direct debit as she wasn't hearing anything from this company and was not receiving any info. For some reason jd Williams didn't cancel the direct debit and this was payed up until September 2018 like the other reviews on here. After speaking to JD Williams tonight they win 24 contacted them to say they will take over their own payments and they assumed my mum would of received info before this would of took place which she never , it wasn't until December when my mum got a letter from win 24 saying they will take over their own payments , and can she update her account details. As she thought this was cancelled months ago (she doesn't do online banking and did not check statements) I went to win 24's website to cancel the account on the page options. She received an email saying she would get a reply within 24 hrs , nothing. Then in January she got a call from win 24 saying she owed them money , mum explained everything to them and they started spouting you cannot contact them through the website , they threatened her with a debt company ,she got annoyed and hung up. Tonight she received a call from the debt company mentioned in other reviews .she got into another heated exchange and hung up again. I am a bit relieved after reading these other reviews and will let it run , were all fight them together . My mum is 78 years old and has beat cancer twice , this is stress she does not need .

February 12, 2019
Unprompted review
Rated 1 out of 5 stars

I received a notice of collection…

I received a notice of collection letter from Waters&Gate telling me they have been told by win24 to collect£281.40 for a debt I know nothing about I am a 72-year-old pensioner I have checked through my bank statement and I have never set up a direct debit with these people

January 31, 2019
Unprompted review
Rated 1 out of 5 stars

Beware, be very Beware!!

I can only echo the comments of previous reviews. This company is running a fraudulent lottery, and extorts payment from people who have been entered into their scheme by companies such as J D Williams and Simply Be through some extreme small print detail, which asks you to 'opt out' of the scheme rather than opt in. It's interesting to note that neither of these companies have anything to do with Win24 any more.
They, Win24, will press for payment of subscriptions, even when they have been paid in full, by using any number of Debt Collection Agencies, a lot of whom again will have nothing more to do with Win24.
Do Not pay the Debt collectors!! Inform them that you are IN DISPUTE with Win24, and tell Win24 to take the case to court.
Surprise!! Win24 disappear from view.

January 30, 2019
Unprompted review
Rated 1 out of 5 stars

Unsavoury Company

I have just received a letter from a debt collection agency for the sum of £111.23 for a " supposed debt " owed to WIN 24.
This letter came totally out of the blue & has caused me great distress.
I have stage 3 Breast Cancer. I do not need this hassle.
The catalogue company AMBROSE WILSON are abhorred at this situation & are reporting this to their highest level.
They have advised that I hold of payment whilst this is dealt with.
The last payment taken for these rogues was Sept 2018.
Quite frankly from reading the other reviews listed here I believe this WIN 24 organisation are totally untrustworthy, and yes, they can if they wish , take me to court.
I will NOT be paying this requested amount quite simply because I DO NOT OWE IT.
They are scaremongers who use intimidation & legal threats.

January 28, 2019
Unprompted review
Rated 1 out of 5 stars

Win 24 are scum and Evil and Cheaters

Win 24 are scum and Evil
Today i will cancel as i did send them a Cancellation in june last year
If they want we will go court i want ti go court
We all need to form a group together against these OUTLAWS rogue's thieve's why are they being protected i dont get it?
I work hard for my money they will not get another
Penny more
We need to stand together
Did anyone of us sign anything or cintract
And since when do you threaten someone with a
Winfall can you imagine if Camelot acted this way
Or anyother lottery company
I imagine when i call up on the phone on the other
End is a peron feet up in hand with a bag
Of crisp and a packet of biscuits
Not how they proclaim to be or look like
Did any of us sign anything
And more so has any of us won any money
No
And if anyone say's diffrent he or she is not one of us but work for win 24
As i know they must check on theses Reviews
Anyway
From now on we are the win24F
Stands for find 24 people who have won
No find 2 or even 4 that have won
No one i know have
WE STAND TOGETHER
By the way why should i notify win24
About my review let them find out them self
Like they do to us with our socal end of contract
That goes on and on and on

January 25, 2019
Unprompted review

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