windscreen-replacement-services.co.uk Reviews 

Great service, friendly and helpful on the phone when booking. Next day fitting available. Fitter left it clean and tidy. Perfect service, highly recommend.

My rear window smashed on the Monday and I called up Windscreen Replacement Services Stourbridge who quoted me for a new window. On Thursday, they arrived to replace the window which was ok however, it was not until it rained that I realised they had placed my wiper on upside down and scratched the back and badge on my car. Due to the excessive rain, I had to take my car to a garage near my house and pay out more money to fix the wiper and also found out that the brake light was not wired back in so I had to pay for that too.
The fitters did not bring any cleaning equipment so I had to clear up the smashed glass on the ground outside my works and also take my car for a valet as the glass was sat in my boot. The smashed glass was also in the plastic casing in my boot so the garage also took this off to remove the shards of glass left in the car.
A very hit a miss company as they do arrive within the time frame on the date scheduled but their overall care and attention to detail is not great and cost me an additional £95 to rectify issues that I was left with.

Amazing customer service. Got through to a lovely lady on the phone who was incredibly patient with me and talked me through everything. I got booked in with them and a new windscreen within 2 days! I wasn’t able to be home but left a key and they did an outstanding job, no stress trying to organise as they did everything while I was at work and came to my home to do it which was even easier. Thank you, I’m really happy with the work done by the fitter! Highly recommend.

After a stone cracked my windscreen in my van I telephoned my insurance company to explain the damage. They recommended the National Windscreen Replacement Company and said they always ask for £100 deposit before the work is carried out. This I did but whilst waiting for the work to be carried out I decided to sell my van and get another. I telephoned National Windscreen and cancelled the work and was told my £100 deposit would be refunded. That was in July 2025 it is now October and despite ringing them at least 8 times and also contacting their complaints department my £100 has still not been refunded. I am now going through an Ombudsman to get my deposit back. I cannot recommend this company at all and I advise everyone to give them a wide birth. I gave them one star but I would not have given them any rating at all if I could. An absolutely dreadful company!!!

Not worth a star! I booked a fitter for a new windscreen. The sales person asked if I had adaptive lights, lane assist and cameras, to which I answered yes to all 3. They then quoted to fit a new screen and no mention was made of any potential extra costs. The fitter arrived, late, and did the job, saying that he'd reset everything and it was working. I went out later and on turning the car on, a number of warning lights came on to say that the adaptive headlights weren't functioning, the lane assist wasn't either, nor the traffic sign recognition. I left to go to my appointment and also noticed that there was more wind noise than before, which I initially put down to my imagination (my girlfriend has simce said that she hears ot too). I rang to voice my concerns, and eventually received a phone call from a rude, dismissive woman who said that they would need to charge an extra £200 to "re-collaberate" the system. I explained that she meant recalibrate, but she seemed miffed and confused by this. She was adamant that I had only booked a replacement glass and that "There was no room for manoeuvre on the cost of the "re-collaberation". I asked how it could be possible to expect a customer to be satisfied with half the hob being done, and reiterated that at no point was recalibration mentioned as an extra when I booked the job, which was confirmed by a second sales call when confirming the appointment. She was simply dismissive and said that was it, and did I want book for the recalibration. I have since booked with Autoglass to ensure that I get the right job done. In a nutshell: Incompetent, sgoddy workmanship, rude, dismissive staff, and guilty of misinformation and misselling. Buy cheap, buy twice! Avoid these people.

Not even worth one star!

I phoned two weeks ago for a windscreen replacement quote and was quoted £365 + VAT. After getting several quotes, this was the cheapest, so I decided to book with them. Unfortunately, I now understand why they’re cheaper.

On Wednesday at 15:39, I called to book. They confirmed the same price, and we scheduled the appointment for Thursday. However, just 15 minutes later, another representative called to say they had rechecked the order and I apparently needed “thicker glass,” adding £95 + VAT. They gave me until 4:00 pm to confirm. I called back at 15:57, but by 16:07 they claimed I’d missed the cut-off and had to rebook for Friday instead. Frustrating, but I accepted.

Then, Thursday evening, I got a call confirming the engineer would arrive between 10:00 and 11:00 am the next day. By 12:00 pm, no one had arrived. When I called, the lady on the phone was blunt and interrupted me before I’d even finished giving my postcode, simply saying the engineer was “on his way.” By 12:30 pm, still no one had arrived, so I checked their recent reviews — and based on what I read, plus my own experience, I decided to cancel the job.

When I phoned to cancel, the representative was extremely rude, questioning why I wanted to cancel and then telling me the engineer would arrive in “half an hour” — already 90 minutes late. When I firmly said I wanted to cancel, she hung up on me. I had to call back to confirm no payment would be taken, but the same representative continued to be dismissive and unprofessional.

Overall, this was a terrible experience from start to finish: price changes after booking, poor communication, lateness, and shockingly rude customer service. I would not recommend this company to anyone.

I will be paying the extra to go to someone reliable and not rude!!

Appalling workmanship and service! It's not worth even one star! I contacted Window Replacement Services (Wilkinsons windscreens Ltd) on Friday1 August due to a broken rear window in my car, but was told they could not attend until Monday, but it would be at my home address. I was told that the Repairers would contact me over the weekend with a window time when the work would take place. I paid £342 and I really expected the repair to be carried out on Monday morning. No one contacted me over the weekend and at 9.05am on Monday morning, I rang them. After checking, they rang me back and initially said they would arrive later that morning, but within a short space oc time, the situation became chaotic. I received another call from them stating that extreme and heavy rain was expected in my area and they couldn't carry out ths work in the rain. I then received another call asking me to meet the repair people at The Mall Shopping outlet at Cribbs Causeway in the underground car park. This is 10 miles from my home and I refused. They said I needed to find a covered area for the work to be carried out, or delay the work until the following day. At this point, I was extremely unhappy and said I would like to cancel the repair. I was told that I couldn't do this because the window had been ordered. At the time of booking the repair, I was not told that the repair could not take place if it was raining! I've since learnt that many mobile repair companies carry portable covering equipment, in order that work can be carried out in the dry. By midday, after making several calls, a friend agreed for her garage to be used to carry out the repair. There was still no rain at this stage. I was told by the Call Centre people to be at my friend's address by 2.30pm to ensure that the Repair people would not be kept waiting. At 3.30pm by which time it had started to rain, two men arrived. One was an older man, the other looked to be a trainee/school leaver. However, it was the younger one who did all the talking and he had such a thick, heavy Welsh accent, it was difficult to understand him. When they'd finished, I was told by the younger person that the window blade had broken. He said this often happened with window replacements and it "shouldn't take more than ten quid to fix". When I later had the car examined, it was found that not only had they broken the window blade, but also the arm, and they had gouched the paintwork and incorrectly fitted the gasket which could allow water to get into the body of the car. After further examination of the interior frame, the parts had been incorrectly secured! I am appalled, shocked and upset at the standard of work carried out! The service and workmanship is a disgrace, and I strongly advise people not to use this Company.

AVOID AVOID AVOID.
Company house shows these scammers as dissolved

Absolute, deviants .Dishonest and disrespectful.

Quite possibly of criminal element.

These dishonest creatures will, take your money, after issuing tissue of lies,of which when calling back,the head office,which is probably a toilet shed,the operators are abusive.

The windscreen fitters,have no customer service skills what so ever.
They are no better than the head office.

No respect for elderly military veterans and emergency service workers at all.
Not it is up to the court to assist in getting my money refunded.
Please do not be deceived my these people.

Pay for A reputable company or go through your insurance.

AVOID.
AVOID
AVOID

Terrible people. Don’t get back to you. Don’t email you confirmation.
Don’t turn up. But very quick to take care details over the phone

Were meant to arrive Monday morning but gave me the wrong quote on the Friday so didn't show up. When i called to ask when they were arriving they said they aren't coming because i had not approved the updated quote. Approved the updated quote and rebooked for Tuesday. Didn't show up again so called in the afternoon to be told the job had been cancelled on the system. Have still not returned my call or provided an explanation as to why the job was cancelled

The most appalling and unhelpful company and don’t know how they can say they are a 5 Star service. I booked a repair and confirmed for 4 th July, they then cancelled this at very short notice and could not then do it to the 23rd July as I lived in a remote area (20 miles outside Edinburgh). It took several phone calls which they would say they would have to call back and never did, till I gave up and cancelled the service- Appalling level of service.

I contacted these back in June after a rear quarter panel had been smashed. The insurance company firm couldn’t get the correct part but as I was now paying . I was assured on the call “ they would NEVER send a wrong part out to do a job,,! All seemed to go well until engineers arrival next day.. “ WRONG “ window was sent. Ther said I would get a callback to return tomorrow’ it’s just a car love” was the advice I was left.
It’s actually my lifeline due to health conditions but thank you for your concern.
There never arrived nor did they contact me. it was only after I chased it up I was then told . They had run over shift & would come another time.
It was only on checking my bank I could see they had charged me. Admittedly it was immediately refunded after I’d pointed it out . Yet it show never happen.
This continues a further twice before I get to speak to the initial bloke who had said they never sent the wrong parts out. Alls good…. Surely it can’t happen again…

I have an email to confirm the visit and another from a staff member asking me to call them…

I rang only to be told they couldn’t get hold of the part & I WOULD NEED to go via VW & sort myself.

This could have been sorted on 20 June instead of 3rd July. with a simple sorry we can’t locate the part…

If I go to VW the window will cost more that the value of the car…..
Used part sourced from Steven’s VWspares…. Just need to find a man that can,,,
Do yourself & your sanity a favour .. Avoid Wilkinson Windscreens Ltd masquerading as Windscreen replacement services.

The team on the phone were incredibly patient and very friendly.
They said they had the part in stock and could replace it the next day. I received a call in the afternoon to confirm a time.
The technician who turned up was also very friendly, took great care, and finished the job in about 30 minutes.
The windscreen looked great afterwards and all the sensors were fully tested.
Pretty happy to be honest.

They were on time and the service was quick and well done! Very happy with everything. It was also much cheaper than I was first quoted elsewhere. Brilliant service!

2015 VW Golf windscreen, Farnham. The gentlemen who came out did a fantastic job replacing my windscreen. I couldn't believe how quick he had achieved it, around 30 minutes and it was all done.
Very nice guy, friendly and on time when they said he would turn up. Debbie also very good on reception. Thank you. The price was also very competitive and reasonable.

Started off good as cheaper than competition, I had a quote for my car, booked it all in then got a phone call the next day wanting £200 plus vat to calibrate the camera which I thought was included in the price to start with only to be told no they didn't as they missed that even though I had confirmed the car had a camera in the windscreen, I wasn't asked if I wanted a refund and cancellation as windscreen not fitted yet, only wanted more money out of me, really poor sales and wouldn't recommend nor will I be using this company again

Long booking in process. Next day my time slot arrived, got half way into it before calling and asking where the person was. The woman on the phone checked the system and said they'd left a note saying glass was blown and wouldn't make it. Nobody updated me. Glad I cancelled jobs to make sure I was on time. The woman on the phone then had the cheek to start being sparky when I asked why I hadn't been updated.

Despite rescheduling twice due to glass needing to be ordered, I am still a happy customer. Every time I spoke to someone on the phone, they understood my frustration, gave an extremely fair rate and saved me about £500 had I gone with a mainstream company.
Mike came out, got the job done within an hour (front right and back passenger windows) and was no hassle at all. What a great guy. Even fist bumped him at the end 😂 thank you guys! Will save that number just in case.

Spoke to Debbie in accounts, she was lovely, very friendly and helpful.
Sam came to my work the next day and replaced my windscreen in half hour tops!
Reasonable price and would recommend their services to anyone in Essex area.

Don’t bother wasting your time my appointment was cancelled last minute and I’ve called numerous times to rebook but can’t even get a set date.
Customer service is so poor!!