windscreen-replacement-services.co.uk Reviews 

Terrible service. They cancelled the day they were due to come out. Made no attempt to phone us back with an alternative plan. After me and my husband phoning to chase up they still didn't phone us back. Eventually led to me telling them to cancel and not bother to come out. Asked for them to send an email with a paper trail of them cancelling and that they wouldn't take payment from us. Haven't received anything. Terrible customer service.

Avoid at all costs. Left me sitting in all day waiting for an engineer. No one turned up. No one called.
Rescheduled for 5 days later, promised I’d be first on the list, they showed up at 11.45. 2 rude engineers. Replaced the windscreen, but cut through my heating wires.
Left plastic on my windscreen that I was unaware of. When I started to drive it sounded like the windscreen was cracking I called up to tell them and they said they’d call back. Shock they didn’t and they said didn’t know if it was safe to drive. Turns out it was the plastic making the noise, which I worked out by myself.
Shocking service avoid at all costs

Great service at the start because they were quick to want to take money for my windscreen, the engineers took a lot of my paint work off while fitting new windscreen and now hardly answering my calls, will say they will call back and don’t or no managers available. Made a date for engineer to look over my vehicle as to why this has happened for today and now not turning up as they have it down as tomorrow which isn’t what we arranged it’s poor excuses I would go else where

I originally called Autoglass because my windscreen had cracked and I unfortunately didn’t have windscreen cover on my insurance and they tried to charge me £1500!! Absolute scammers.

I then called these guys and spoke to Daniel who was absolutely fantastic and booked me in straight awar for about a little less than a third of the price. He was so polite on the phone and so lovely.

I just had Danny come and fit the windscreen (please forgive me if these are the same people) and he was quick, efficient and friendly!

Once all completed, Debby in the payments department called to take payment and I was met with such loveliness! It was also such an easy process.

I will definitely be using you guys in the future if god forbid this happens again. This has been completely hassle-free and I can’t thank you enough.

Awful company with poor customer service, avoid at all costs
Got to my Car on a Monday morning to find the rear windscreen smashed in through vandalism. After contacting this company I was promised the following morning that it would be replaced. Recieved a call at 10am the following morning informing me that the glass wasn't delivered to them overnight this was due to them ordering to the wrong delivery address (apparently) and was assured that the appointment would go ahead the following morning (Wednesday) before 10am. When I didn't hear anything from them I called at 11am to be told that the glass hadn't arrived yet again leaving me unable to work for 2 days and losing out on earnings. At no point in this time was an actual explanation provided to me. If you find yourself in this unfortunate position please go elsewhere!

Helpful service. Found new windscreen when Autoglass could not .Kept fully informed throughout. Friendly skilled fitter. Highly recommend

Had my windscreen replaced by these guys… was given updates when engineer would arrive… was done within the hour… not one piece of glass inside my car…very happy with the service

Let down for 1st appointment and engineer incompetence on 2nd appointment. Terrible customer service.

Excellent service, reasonable price compared to other companies I contacted, they replaced the windscreen the next day and I was kept up to date when the engineer would arrive , how long it would take and all went according to plan . No issues from the first phone call until the process was complete. Would highly recommend 👏

Absolutely amazing from start to finish..the staff were friendly helpful and most of all took the stress away...Engineer arrived the next day very helpful, completed the work within the hour. I was back on the road in less than 24 hours..
Would absolutely recommend

Shocking service from beginning. DO NOT USE! Upped price by £50 after initial quote, then cancelled my appointment citing i rang them up saying i the car had an MOT when i didn't. Then got some absolute thug to replace the glass who left glass in the car and all over the road and pavement, the heating element wasn't working and didn't replace the rear wiper. Shocking service. They won't be getting a penny from me.

A little confusing over who WRS are but they appear to be Wilkinson Windscreens in Wakefield who then use a local contractor in my area. So Ace windscreens from Kilmarnock did the work and I have no complaints over anyone in this chain. Everyone I spoke with was very helpful and the price reasonable and the job done well.

They came to fix my windscreen and I thought all was fine, however, when I went to drive my car I discovered that they had broken my windscreen wipes. I have been calling most days for the last three weeks and they just keep telling me they will call me back! I have been left without a car now! I am utterly appalled at the level of customer service and the negligence displayed when fixing my windscreen.

Amazing service, I was booked in for a windscreen replacement the day after but they had a cancellation, called me and said they can do it same day, was here within a few hours, the engineer came in grabbed my keys and had it done within the hour, price really good as well, highly recommend these guys! Don’t waste your time with Autoglass or National windscreens!!

Deborah was super helpful and extremely pleasant over the phone. Excellent customer service!

Most friendly and helpful company I've dealt with! Got a very good price in comparison to other quotes and everyone I spoke to was absolutely lovely. Great communication, I would 100% use again if needed.

awful company lying about waiting at the door and calling the customer

Absolutely awful company. My windscreen receive a chip and crack on Friday. I booked a replacement for today (Monday) and was told to expect a call to confirm the time. When this call didn’t happen I called them to be told that I’d get a call back in 15-20 minutes. This didn’t happen either. So I called back again and spoke to another lady who assured me that I’d get a call in the next 15 minutes. This didn’t happen either. I called them back a third time to cancel the booking. I had to take a day off work to wait for these morons and then had to cancel a visit to the vets for my dog because these morons didn’t turn up. Such an unprofessional service with utter contempt for their customers. Possibly the worst company I have dealt with for a very long time. Avoid at all costs.

Arranged for mobile fitter to come out on the Thursday after contacting them Tuesday afternoon, the quote was more expensive than the other company I called but they could do it in time for the weekend and I needed my car for then. Called up Thursday morning to say they couldn’t make it, rearranged for Friday morning followed by another call late Thursday afternoon to say new appointment had been cancelled too . Now too late to arrange other companies in time for the weekend

Great replacement of a tricky side window

I contacted windscreenreplacementservices.co.uk on a Thursday about a rear driver side window that needed replacing. The car was old so it took a few days to get stock, but once it happened they referred the job to an excellent contractor who did a great job at about 40% the price of autoglass. I would definitely recommend!