Cult Wines Reviews 

336
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the professional staff and the helpful guidance provided during private consultations and exclusive wine tastings. Many people also mention the fantastic selection of fine bottles and the beautifully organized events that make learning enjoyable. However, some customers also noted issues with payment processing and difficulties when trying to manage their asset portfolios. Reviewers often experienced frustrating communication gaps and uncooperative support when seeking updates on their financial transactions. A few individuals additionally indicated that transfer processes took significantly longer than initially promised by the business.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of strong opinions. On the positive... See more

Payment

Consumers find payment to be ambiguous and often experience significant delays in receiving their funds.... See more

Staff

Reviewers highlight positive aspects of staff, expressing appreciation for their professional and attentive... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. Some... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Following the passing of my Father, Jessie was extremely helpful in dealing with his portfolio. She advised us to hold off before selling to get a better price, and then was speedy in helping us sell.... See more

Company replied

Rated 4 out of 5 stars

Expert in their fields. No selling, just walking you through their knowledge

Company replied

Rated 4 out of 5 stars

Great selection of wines for investment and purchase and helpful service. RM was professional and communicative

Company replied

Rated 5 out of 5 stars

I had searched the Cult Wines sections for valuable information and also to educate myself about the wine trade. A very nice gentleman by the name of Connor Adams contacted me and enquired whether I... See more

Company replied


Company details

  1. Investment Company
  2. Alternative Financial Service
  3. Asset Manager Service
  4. Investment Service
  5. Wine Store
  6. Wine Wholesaler and Importer

Written by the company

Since 2007, Cult Wines has provided market-leading fine wine investment and collection management services to a global audience. Our unique analytical-based approach combined with great client service has been central to our success, which has seen us win a number of prestigious awards including the Queen's Award for Enterprise: International Trade.


Contact info

3.4

Average

TrustScore 3.5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(336)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been investing and buying with…

I have been investing and buying with Cult for the past 10 years. The experience is and has always been flawless.
Amazing guidance and support throughout the whole process.
Jonathan has always steered me in the right direction and my portfolio continues to grow and outperform my expectations.

July 8, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Brad, thank you for your incredible loyalty over the past 10 years! We're so pleased to hear that Jonathan has been guiding you well and that your portfolio continues to perform strongly. Here's to many more years of success together!

Rated 5 out of 5 stars

Overall a positive investment experience

My wife and I have been investing with Cult Wines for several years and always found their expertise and professionalism to be consistently impressive. We find the platform very user-friendly and well-suited to our needs as engaged, enthusiastic novices. The team at Cult clearly have a deep understanding of the fine wine market.

The advisory element has been particularly helpful. Even during the recent downturn in performance, our portfolio manager kept us well-informed on developments (both positive and negative), which we truly appreciated. For example, following their advice to extract funds from the market in 2022 was a smart move that helped reduce potential losses.

Of course, there are some areas for improvement. Enhancements to the platform and app would make the trading process smoother and more efficient.

However, overall the Cult team have offered valuable insights and expert advice that we feel makes them a reliable investment partner. Our portfolio has performed well and so we would definitely recommend them to anyone interested in the fine wine market.

July 3, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Adam, for your detailed and insightful review. We're thrilled to hear that you've appreciated our expertise and advice over the years. Your feedback about the platform is noted, and we’ll keep working to improve it. We're glad to be part of your investment journey!

Rated 4 out of 5 stars

Cult Wines

I've had an account with Cult wines for about 3 years. During this time, the company has made significant changes to their payments and account management structure that have facilitated the buying and selling process.

There have been a couple of speed bumps along the way, but I now consider them well placed to manage my fine wine portfolio. Particular mention to Aarash who has been in touch regularly to update me on market trends and new opportunities.

June 24, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you for sharing your experience, and I want to sincerely apologise for the frustration and delays you faced, we deeply regret the impact this had on your trust in us.

The recent market conditions created significant challenges, leading to delays in settlements of trades and processing payments. However, we understand that this is a reason rather than an excuse. We are pleased to confirm that your issue has now been fully resolved, and we're glad to hear that you are satisfied with the outcome.

We are committed to improving our processes and communications with clients to mitigate such delays in the future. As such, we’ve recently introduced several new features designed to enhance your experience. These include real-time online trading, providing greater transparency and quicker transaction times, detailed online account statements for clear visibility of your financial activities, and improved notifications to keep you updated on bids, sales, and other important account activities. We believe these improvements will address the issues you and others have experienced, making the process smoother and more transparent.

We appreciate your understanding and are grateful for the opportunity to make things right. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Really know their stuff

Great company, always bringing me cases that are undervalued
Highly recommend Jay in NYC

June 19, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Spencer! We're delighted that you're enjoying our undervalued recommendations, and we're thrilled Jonathan has been able to assist you. Here's to more great finds!

Rated 1 out of 5 stars

Bad investment

Very professional experience until I decided to withdraw my investment. 7 months waiting for so called buyers to buy my wines ( that’s what this company tells but we cannot verify anything) . No return of investment. After 5 years my return is 0 or negative ( was super positive until I decided to withdraw then suddenly it became negative). Don’t know how long I will still have to wait to get my money back. If I get it back one day…
Legal actions will be the next step.
10 months still no news….

June 22, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you for taking the time to share your experience, and I sincerely apologise for the difficulties you've encountered during the withdrawal process. We fully understand how frustrating it is to wait so long, and we regret that this has led to such a negative outcome.

Your investment journey with us over the past five years has been important, and it’s disheartening to hear that the final stage has not met your expectations. We want to clarify that the timing of your liquidation coincided with a significant market downturn, which unfortunately had a considerable impact on the performance of your portfolio and the speed of the sales process. This has affected not just your investment, but also many others, as the market became more challenging than anticipated.

Rated 5 out of 5 stars

Great company to invest with

Been investing with Cult for a few years now. Great advice and have seen good returns. Took some money off the table recently to see the process and was returned funds in a timely manner. Would recommend

June 4, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Joshua! We're glad to hear you're happy with the returns and that the process of withdrawing funds went smoothly. We appreciate your recommendation and look forward to continuing to work with you!

Rated 5 out of 5 stars

Can’t Go Wrong…

Some of the most knowledgeable people in the world on wine. Secured me a great ROI and understood my approach to risk adjusted returns. Love the events they hold as well. Would recommend to anyone.

March 1, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Niall! We're thrilled to hear about your great returns and that you enjoy our events. Your recommendation means a lot, and we look forward to continuing to help you grow your investments!

Rated 5 out of 5 stars

Over the years we’ve got to know Cult…

Over the years we’ve got to know Cult Wines well, their depth of knowledge has always been impressive and we’ve appreciated the balance of information without over-marketing the product. Delighted so far with the trajectory of the portfolio, we would and indeed have recommended their services

June 16, 2024
Unprompted review
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Reply from Cult Wines

Thank you so much, Chris! We're delighted to have earned your trust over the years. It’s wonderful to hear that you've appreciated our balanced approach, and we’re honored to be recommended by you!

Rated 1 out of 5 stars

Getting monies owed.

After selling my holding, took months to receive any money owed.
Got more sense from chat line, than dealing with non replied emails.
Finally gave them a deadline to pay up or was going to take further action, eg small claims court.
Avoid dealing with .

June 7, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you for taking the time to share your experience, and we sincerely apologise for the delays and communication issues you encountered during the sale of your holding.

We understand that the process took longer than expected, which understandably led to frustration. This is not the level of service we strive to provide, and we are sorry for the inconvenience this caused. Please rest assured that we have taken your feedback seriously and are working to improve our response times and communication processes to prevent this from happening in the future.

On a positive note, we're glad to see that despite the delays, your investment did yield a very positive return of 71.2%. We remain committed to helping our clients achieve strong returns, and it's important to us that every client not only benefits financially but also has a smooth experience throughout.

Rated 3 out of 5 stars

Cult Wines

We have also had identical problems to the review below. Myself and my business partner have an account at Cult Wines. We have requested the return of the funds from our account numerous times and they have not complied with the remittance request. We will update you if they comply with the latest withdrawal request initiated on 5/6/24.

On writing this review, we were contacted by Aarash at Cult Wines, who conveyed his sincere apologies for the delay in processing our withdrawal. He then ensured that the payment would be made efficiently. True to his word, we received the withdrawal today 7/6/2024. Thankyou Aarash.

June 5, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you for sharing your experience with us, and for your patience during what I understand has been a frustrating process. It’s clear that we fell short of the level of service you should expect from us, and for that, we are truly sorry.

We're glad to hear that our team was able to assist and ensure that your payment was processed efficiently after the delay. Your feedback is invaluable as it helps us identify areas where we need to improve, particularly in ensuring that requests via the portal are handled promptly.

Please rest assured that we are taking steps to prevent such delays in the future, and we appreciate your understanding as we work to enhance our service. Thank you for continuing to place your trust in us, and we look forward to providing you with a much smoother experience moving forward.

Rated 1 out of 5 stars

Horrible experience!

Since 2019, I've been investing with Cult Wines. However, after they acquired all the wines with my funds, there was no management of my portfolio. Despite my request to liquidate my portfolio in March last year, most of my wines were sold in August 2023, and I haven't received any payment from them yet. Despite repeated calls and emails, they keep citing the excuse that they haven't received payment from the buyer. It's been a year since I requested liquidation, and I'm still waiting to get my investment money back.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

An innovative wine investment company

Cult Wine is an innovative company that takes a proactive approach. They offer a high level of customer service, always striving to understand their client’s financial goals and risk tolerance. This personalised approach ensures that the investment options provided are perfectly suited to individual needs. The team’s impressive level of knowledge and expertise further enhances the feeling of being valued as a client.

I wholeheartedly endorse Cult Wine to anyone who is serious about investing in fine wine. Their data-driven approach, personalised service, and impressive returns make them a reliable and quality investment option.

April 15, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thanks Matt we appreciate you taking the time to leave us a review. We look forward to continuing to support you on your fine wine investment journey.

Rated 5 out of 5 stars

Cult status

I have been an investor with Cult Wines for several years now. As an alternative investment I find it both interactive and fun. The advice and wine selection is very professional. I am definitely happy with the ease of access that I have to some of the best fine wines in the world and the potential opportunities that might bring. Best seen as a medium to long term investment and it’s rewarding like watching your children grow up and flourish.

April 7, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thanks for your ongoing support and loyalty Simon, it's appreciated.

Rated 5 out of 5 stars

Great wines and advice

We’ve been delighted with Tom and the team during the many years we’ve used them, we would absolutely recommend

April 5, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

That's great to hear, thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Analytic tools for wine investing

I just viewed the developing analytic tools for evaluating the pricing, rating, and liquidity of the large database of wines. I believe that these tools will allow for the optimization of investment decisions and their timing.
Kudos to the Cult Wine team.

March 21, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thanks for the review Harry, great to hear you are enjoying some of our new tools.

Rated 5 out of 5 stars

Interesting investment

Recently open my account and I am very satisfied with the level of explanation and service I’ve received so far.
It is a great strategy for diversifying my investments and learn something new.

March 18, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Welcome onboard. We look forward to growing your fine wine investment portfolio.

Rated 5 out of 5 stars

It's cool

It's cool, I like the way they make all the decisions and make the investment look easy.
I've been with them for a 3 years now and I'm happy with their service.

March 18, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thanks Henry.

Rated 5 out of 5 stars

A fantastic way to create and grow a…

A fantastic way to create and grow a wine investment portfolio with various metrics to track your profitability. Access to often very hard to obtain wines.

February 28, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thanks Ardeis, we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I had a batch of wine that was…

I had a batch of wine that was struggling to sell but the manager took this on board personally, found the appropriate buyer and has arranged for the remittance to be sent on expeditiously.
Their communication was clear, friendly, accurate, and knowledgeable.

March 4, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thanks Bruce, we appreciate the feedback.

Rated 5 out of 5 stars

Novice wine investors.

We decided to explore investing in wine during Covid knowing very little about wine or wine investing. Almost 5 years on, we’ve gained in knowledge, met some great people and the returns have been good.

March 4, 2024
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you for your review! We're so pleased that your wine investment journey has been rewarding. It's great to hear that your knowledge and returns have grown—cheers to many more successful years ahead!

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