Cult Wines Reviews 

336
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the professional staff and the helpful guidance provided during private consultations and exclusive wine tastings. Many people also mention the fantastic selection of fine bottles and the beautifully organized events that make learning enjoyable. However, some customers also noted issues with payment processing and difficulties when trying to manage their asset portfolios. Reviewers often experienced frustrating communication gaps and uncooperative support when seeking updates on their financial transactions. A few individuals additionally indicated that transfer processes took significantly longer than initially promised by the business.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of strong opinions. On the positive... See more

Payment

Consumers find payment to be ambiguous and often experience significant delays in receiving their funds.... See more

Staff

Reviewers highlight positive aspects of staff, expressing appreciation for their professional and attentive... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. Some... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Following the passing of my Father, Jessie was extremely helpful in dealing with his portfolio. She advised us to hold off before selling to get a better price, and then was speedy in helping us sell.... See more

Company replied

Rated 4 out of 5 stars

Expert in their fields. No selling, just walking you through their knowledge

Company replied

Rated 4 out of 5 stars

Great selection of wines for investment and purchase and helpful service. RM was professional and communicative

Company replied

Rated 5 out of 5 stars

I had searched the Cult Wines sections for valuable information and also to educate myself about the wine trade. A very nice gentleman by the name of Connor Adams contacted me and enquired whether I... See more

Company replied


Company details

  1. Investment Company
  2. Alternative Financial Service
  3. Asset Manager Service
  4. Investment Service
  5. Wine Store
  6. Wine Wholesaler and Importer

Written by the company

Since 2007, Cult Wines has provided market-leading fine wine investment and collection management services to a global audience. Our unique analytical-based approach combined with great client service has been central to our success, which has seen us win a number of prestigious awards including the Queen's Award for Enterprise: International Trade.


Contact info

3.4

Average

TrustScore 3.5 out of 5

336 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(336)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cult Wine diversified portfolio

I've have invested with Cult Wines to build a balanced portfolio for a number of years & made multiple introductions. Bertie who looks after me has been a total star on multiple fronts! Fantastic access to under valued product + analysis + responsiveness + fun tastings. A very interesting non beta asset class (if you can access the right product at the right price and diversify your portfokio imhv).

June 4, 2022
Unprompted review
Rated 5 out of 5 stars

Invested with Cult Wine

I’ve invested with Cult Wine for number of years and my Invesment Manager is now Paul Declerck. Unlike my previous manager Paul had kept me informed and been very patient with me, not pushy at all and been very helpful. If you’re thinking diversifying your investment it’s worth giving Cult Wine and Paul a call!

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

We have worked along side Cult Wines…

We have worked along side Cult Wines for many years inviting our HNW clients along to their wine tasting events. The staff at Cult Wines are friendly, welcoming and professional. The events are relaxed and fun and the hosts/wine ambassadors draw you in with their passion and wealth of knowledge. Highly recommend.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Wine investment advisor for Low Risk Novice

As a low risk investment novice and without any wine trading or fine wine drinking experience, I took the leap into wine investments with Kenny. He has been a great source of information, recommendations and support for me so far into the journey of investing with cult wines. My favorite qualities of Kenny as a wine advisor is that he is analytical, balanced and shares insights and opinions over the various regions of wines. He helps me understand the what and whys of my portfolio and patiently answers my questions.

I respect Kenny and he has become my go-to for queries on wine investments, recommendations and wine logistics.

Cult wines is also a great wine investment firm with a wide variety of wines and great insider prices to buying fine wines. Their technology platform to see the portfolio on is a smoother user experience akin to modern traders.

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great first-time experience investing in Wine

I have started investing with Cult Wine for the first time in Jan 2022 and I have really found the whole experience enjoyable and rewarding. My Invesment Manager Paul Declerck has been extremely helpful to educate me first on the Wine investment in general and to come up with some brilliant investment advices that are starting to pay off. Looking forward to keep investing and building my portfolio...

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Just wanted to say a big thank you for…

Just wanted to say a big thank you for keeping an eye on my portfolio and keeping me informed on what to sell and buy so as to make the best of my investment.
Cult Wines have served me well over the years, and their advice has been invaluable. So my thanks to you Bert and your colleagues for making my investment work for me.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Kenny has always been willing to go above and beyond in terms of providing advice on my portfolio. He is very knowledgable, helpful and friendly. I will refer any of my friends that are interested in wine investment to him.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

A joined cult wines two years ago

A joined cult wines two years ago; and the results have been excellent, with good gains across th board. The projected benefits have translated well when I asked for stock to be sold. The service, notably Bertie Stemp has been excellent.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service from Cult Wines

I have been with Cult wines for 18 months now and have found the experience to be very positive. I have learnt a lot, stimulating/promoting an interest in wine, not only as an asset but for pleasure also! A great relationship has developed with Bertie, who appreciates i'm still learning but also gives me enough info to challenge my understanding. He is very open, super responsive and my portfolio has done really, really well so far. I have recommended to others and they all have had great experiences.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

I have just completed a programme of…

I have just completed a programme of investment I greed with my account manager, Bertie Stemp and feel compelled to post a review.

I had been discussing wine with 'Cult' for a number of years and began investing in earnest in 2019.

I have found them open and transparent and I have diverted some other assets into wine for them to manage.

The staff I have dealt with on the phone have always come across as helpful and responsive with a good knowledge of their subject and others I have met at their offices are equally knowledgeable. I am happy with their advice and the performance of my portfolio, even taking into account the bumps in the road caused by Covid.

I'm sure this is typical, as I would recommend them on my own experience

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience - highly recommend

I was initially skeptical--because the investment level required to "realise true gains" kept moving up--but having now been invested for a couple years I have nothing but positive things to say about Cult Wines and specifically my advisor there, Bertie Stemp. Bertie is incredibly attentive to my portfolio, pro-actively suggesting when we should close positions to take a gain, identifying new opportunities, even remembering small things I said years ago and acting on them. He's much more attentive than professional money managers I have taking care of much more investments in other asset classes. I've recommended Cult to several friends and wouldn't hesitate to do so for anyone considering wine as an investment category.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for the…

I have nothing but praise for the quality of service and investment returns that I have received from Cult. Always very approachable and knowledgeable, a pleasure to deal with. I have been impressed by the proactive approach that they have taken in managing the portfolio, and the returns generated. Take a bow Daniel and Bertie.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Tailored service!

I have just started investing with Cult and I am really happy with the full service I receive from my sales manager Paul.
Let’s see how my portfolio will perform:)

April 11, 2022
Unprompted review
Rated 1 out of 5 stars

My wine investments started in 2012…

My wine investments started in 2012 with different company having 10 positions in my portfolio. Moving my assets to Cult Wines in 2017 I was advised that my portfolio is not balanced, have some poor positions so I listened and agreed to rearrange stock selling vintage 2012 after 5 years earning on positions +14 %, +13%, +40%, +31%, +54%, +32%, +30%, +42%, +31%, -11% --> just one Pontent-Canet was on the loss side. Instead of 10 items I had now 8 item, bought in 2017 (vintage 2010-2016). In 2019 seeing very poor behavior of portfolio I've decided to sell all my assets and exit Cult Wine Investment, but ... time went past and I didn't pay much attention, simply forgot. It took Cult Wines 2 years starting 01.10.2019 to 04.10.2021 to sell my assets with following losses on positions -20%, -19%, -7%, -12%, -1%, -12%, +19%, -3% --> only 1 position C.Dugat on plus side. Vintages 10, 7 years old sold with a loss? How is it possible? They have laughed about positions in my portfolio when I came to them and all of their picks except of one - lost!!! lost my money. It's good previous company did way better so it wasn't that pointful. More, I have wrote to them asking about my portfolio and I found out that they were sitting on my cash for more than 6 months not even telling me they have liquified my portfolio in full :D Hang on, according to Scott Fisher "We would normally process the cash back on request after the completion of the sale" - so remember, you are their secretary, you have to ask, as they will not let you know, why would they? Needed to threaten with my solicitor to receive a reply from Bertie Stemp. Needed to threated with a solicitor and going public to receive answer from Scott Fisher later on. Oh! he didn't informed me the wire was made as well, needed to remember that for him too... and ask. This is truly bad. Maybe because I'm not British but Polish they treated me the way they did, had a problem with it, simply ill-will, not professional at all. I really wonder who writes them that flowless reviews ...

April 3, 2022
Unprompted review
Cult Wines logo

Reply from Cult Wines

Dear Olga

We are very sorry to read your comments and have over the last few days undertaken a full internal investigation.

From this we would like to offer a fully apology for the service level you have received over this long period and understandable cause for concern.

Rather than use the Trust Pilot platform to discuss this, we have emailed you recently to offer a phone call as we take complaints like this very seriously and believe they are better handled privately and confidentially and a better way of looking to find any remedy. We look forward to hearing back from you and again, please accept our full apologies.

Cult Wines

Rated 5 out of 5 stars

Being in asset management myself...

Being in asset management myself, I spent a lot of time doing due diligence on wine investment firms and am very glad I chose to work with Cult Wines. It's been 2.5 years now and their service, performance and professionalism, have been as advertised.

I'm especially glad they have established a permanent presence in the UAE. Their tasting events in Dubai are a great place to taste some well crafted wines and to meet some like-minded wine enthusiasts.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Happily invested with CultWines from Dubai

Happily invested with CultWines in the past year and the service / product / team / process is excellent and I am positively surprised. The curated portfolio and investment recommendations helped me in diversifying my portfolio while also learning about an asset class that is intresting to me.
Glad that CultWines now have an office in Dubai to serve the regional market and get likeminded investors connected locally.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Just joined Cult Wine

Just joined Cult Wine. Really impressed with their website and user portal. The onboarding was super easy and the account pages are really intuitive to navigate and exceeds our expectations as to content. Well done to the Cult Wine development team! Plus the people I've dealt with so far, Jonathan and Lorine, are so helpful and generous with their time.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Updated review from 2016 to 5 stars

Updated review from 2016 to 5 stars. The managers are exceptionally good and their knowledge second to none. By diversifying my wine allocation has paid nicely and I have a portfolio that is only going to grow from strength to strength. Very interesting way to invest and now my knowledge of wine and champagne has grown. Well done to all at Cult Wine look forward to another good year

June 8, 2021
Unprompted review

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