Inactive Profile Reviews 81

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely frustrating experience with no help in sight. From day one their team gave me conflicting information about my insurance coverage, then kept passing me around with no real answers or soluti... See more

Rated 1 out of 5 stars

Completely pointless company. When we did fertility treatments with our first child we had no problems. Now our insurance works with WINFertility and it’s been nothing but a huge joke and run around.... See more

Company replied

Rated 1 out of 5 stars

It’s so weird that this company which seems to be so big has only one google review and no yelp review at all. You also cannot see any BBB report. How they manage to be review less other than this sit... See more

Company replied

Rated 1 out of 5 stars

Terrible company! They cover maybe 1-2 things for IVF. If you're thinking of going through IVF and have winfertility, reconsider right now! You think you save money, but no. They also are terrible... See more

1.4

Bad

TrustScore 1.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made financial sense

Good place to get a discount on fertility services and medication. It made financial sense for me even though I had drug coverage through my insurance -- they don't require you to buy all medications through them, just a couple.

March 12, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Care

Everyone at WIN went above and beyind to create a financial package that included everything we were hoping to get assistance with. Thank you!

March 9, 2018
Unprompted review
Rated 5 out of 5 stars

Win Fertility Customer Review

Win Fertility was very accommodating. The customer service representatives were very kind, knowledgeable and thorough and easily accessible. The services offered were provided in a timely fashion.

March 9, 2018
Unprompted review
Rated 4 out of 5 stars

they are very supportive and were able…

they are very supportive and were able to make this very difficult process a bite easier where they could. I wish they has more providers in the state of CT. But otherwise a great opertunity to help navigate through though this difficult and confusing process.

March 5, 2018
Unprompted review
Rated 1 out of 5 stars

too much to get into

too much to get into, but theres no discount for using INFERTILITY.

The customer service is terrible...especailly for going through such a trying time.

The mismanagement of funds is another entire issue in itself.

March 5, 2018
Unprompted review
Inactive Profile logo

Reply from Inactive Profile

WINFertility Customer Service strives to provide a great patient experience, and we are so sorry that you faced such a difficult journey. We are here to ensure your experience is positive no matter the outcome and would welcome the opportunity to discuss your case further if you'd like. Please feel free to contact us directly at 855.705.4483 or by email PatientSpecialists@winfertility.com.

Rated 5 out of 5 stars

Amazing

From beginning to end, WIN staff was amazing and helped me every step of the way. I could not recommend them more!

March 2, 2018
Unprompted review
Rated 1 out of 5 stars

I had high hopes

I had to cancel my fresh transfer due to OHSS and decided to pay on my own because I never received the support that was promised. I called early in my cycle to get a refill on one of the RX and was left on hold for 10 mins. Not sure why this happened but after that I had my Doctor send it to another pharmacy which was actually cheaper than the pharmacy you use. No one ever even called me to see if I still needed the RX or for any "support" through this process and I only chose this program for that reason. Disappointed

March 2, 2018
Unprompted review
Inactive Profile logo

Reply from Inactive Profile

The WINFertility Team would like to extend our sincerest apologies for any issues you have endured in this difficult journey.
Our team takes pride in maintaining the highest quality standards to all our patients.
If you are willing to discuss further I can have a manager contact via phone or email as soon as possible. Please feel free to contact us directly at 855.705.4483 or by email PatientSpecialists@winfertility.com.

Show reviews in all languages. (81 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look