I was recommended Tom at Winfields recently to provide me with a Help To Buy valuation for the repayment of our loan. He was super helpful and quick to get me the information I needed. I was happy wit... See more
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Winfields / Gil and Donna have provided us an exceptional service. Gil completed a full RICS survey on our new build property. The report was incredibly detailed and identified defects we simply would... See more
Company replied
Avoid at all cost! How this company is still trading is beyond me. They are absolutely inept and are unable to follow through with anything they offer. We have tried several times to get through on th... See more
Company replied
We recently used Winfields' services for a RICs valuation to redeem our help to buy loan. Tom was great, he arrived promptly and was professional yet friendly. The report was sent back to us within... See more
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Company details
Written by the company
At Winfields Surveyors, we are proud to be trusted RICS Chartered Surveyors and Registered Valuers, providing accurate, reliable, and professional property valuations and building surveys across the South West and beyond. With offices in London, Bristol, Taunton, Exeter, and Plymouth, our team is well-placed to deliver local knowledge backed by national expertise. Our accreditation with the Royal Institution of Chartered Surveyors (RICS) reflects our commitment to integrity, transparency, and the very highest industry standards. Whether you require a valuation for Help to Buy, shared ownership, probate, matrimonial matters, taxation, or secured lending, our qualified valuers ensure reports are fully compliant with RICS standards and widely accepted by lenders, government bodies, and legal professionals. Alongside valuations, we provide comprehensive building surveys tailored to homeowners, buyers, landlords, and investors, helping clients make informed property decisions with confidence. From single-property assessments to large portfolios, we combine detailed technical knowledge with a client-focused approach, ensuring every report is clear, accurate, and practical. At Winfields Surveyors, our mission is to deliver independent, transparent, and credible advice, giving clients the reassurance they need when it matters most.
Contact info
Higher Huxham, Belmont Road, EX1 2HF, Exeter, United Kingdom
- 01392 579580
- hello@winfieldsgroup.co.uk
- www.winfieldssurveyors.co.uk
4.3
Excellent
191 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was recommended Tom at Winfields…
I was recommended Tom at Winfields recently to provide me with a Help To Buy valuation for the repayment of our loan. He was super helpful and quick to get me the information I needed. I was happy with the valuation and so were HTB!
December 20, 2025
Unprompted review
Help to Buy survey - provided a fantastic service at a reasonable price.
Brilliant service - I needed a valuation for the purpose of repaying our help to buy equity loan. From the first enquiry, to providing the end valuation, the team have been efficient and helpful. They are very reasonably priced and provide the perfect service for anyone looking for a RICS surveyor, I would highly recommend.
February 13, 2026
Unprompted review
Highly recommend!!!
Highly recommend!!!
Thomas was extremely helpful and sent me my valuation survey so quick.
Thankyou
January 20, 2026
Unprompted review
Outstanding service
Outstanding service. Helped prepare a HTB report swiftly. Customer Service is First Class.
December 12, 2025
Unprompted review
We had a fantastic experience with Winfields Chartered Surveyors
We had a fantastic experience with Winfields Surveyors for our Help to Buy valuation. From start to finish, the process was smooth, professional, and incredibly efficient. Communication was clear and prompt, and the surveyor was friendly, knowledgeable, and very thorough.
The valuation was carried out quickly and delivered on time, which made a potentially stressful part of the Help to Buy process completely hassle-free. We felt confident we were in safe hands throughout and were impressed by the high level of service and attention to detail.
We wouldn’t hesitate to recommend Winfields Surveyors to anyone needing a Help to Buy valuation or professional surveying services. An excellent experience all round, especially from Lisa - thank you.
December 2, 2025
Unprompted review
Don't do business with this company
Don't do business with this company. Dodgy company all round.
August 15, 2025
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Dear Mrs Dixon
You have never done business with this company. This is a complete fabrication and we will be formally engaing soliciotors from hate speech. This is not the only company you have done this too. Please expect a responce from our solicitors in due course.
Matrimonial survey - caused more issues
When a survey is done for matrimonial purposes the aim is to minimise dispute. The survey we had completed by Winfields did the exact opposite with errors and inconsistencies and a lack of clarity leading to further dispute that we are still dealing with months later.
When I got in touch regarding several errors it took a weeks to hear back and when I did hear back I was accused of trying to influence the survey. Despite all errors being the fault of the surveyor.
May 6, 2025
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Thank you for your feedback. We’re genuinely sorry to hear that you were unhappy with the outcome of the report. However, we must respectfully disagree with your comments regarding the quality and intent of the survey.
Our surveyor carried out the valuation in line with the professional standards required for matrimonial purposes, which aim to be impartial and fair to all parties involved. While we understand that these situations can be highly sensitive, our role is to provide an independent assessment based on the facts and evidence available at the time of inspection.
We responded to your concerns as promptly as possible, and when a client attempts to challenge the findings of a report in a manner that appears to seek a different outcome, we do have a professional duty to maintain independence and objectivity.
That said, we always welcome constructive dialogue and regret that you felt the process added to your stress. Should you wish to discuss any remaining concerns formally, we would be happy to do so through the appropriate professional channels.
Avoid at all cost
Avoid at all cost! How this company is still trading is beyond me. They are absolutely inept and are unable to follow through with anything they offer. We have tried several times to get through on the phone but no one answers!!! Terrible customer service.
February 21, 2025
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Dear Mary Morgan
Would you be kind enough to send us a reply. We have no idea whom you are and would love to talk about why you have said what you have said. At the minute we are treating this as a fake review as we do not have your details on file of ever dealing with you.
Reply from Winfields Chartered Surveyors & Valuers
Dear S Williams
Would you be kind enough to send us a reply. We have no idea whom you are and would love to talk about why you have said what you have said. At the minute we are treating this as a fake review as we do not have your details on file of ever dealing with you.
Shared Ownership Valuation
Thomas helped us with a shared ownership stair casing valuation . The service was excellent . Very knowledgeable and a fast turnaround. Price was also extremely competitive. Highly recommended.
September 24, 2024
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Thank you, Max, for your kind words. I'm delighted to hear that you found the valuation service efficient and competitive. Your recommendation means a lot to us.
Kind Regards
Thomas Winfield
Tom was fab!
Tom was fab!
Did our home to buy valuation report within a couple of valuation and all was accepted by them.
Great job and fully reccomended!
Thanks again
September 19, 2024
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Dear Jani, Im, so pleased your happy! Wishing you every success for 2025!
Kind Regards
Thomas Winfield
Very quick and helpful providing a RICS…
Very quick and helpful providing a RICS report for my HTB
Very professional and efficient i would without doubt recommend
September 10, 2024
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Thankyou Yvonne for your kind words! At winfiedls we really do try to go the extra mile to keep everyone happy and im thrilled your happy to shout about a great experince youve had!
Kind Regards
Thomas Winfield
Quick and helpful
Winfields (Tom in particular) have been really helpful. Responsive and efficient, I would recommend them. Thanks for your help.
July 16, 2024
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Thank you, Liam! We're delighted to hear Tom and the team could assist you so efficiently. Your recommendation means a lot to us.
Best regards,
Thomas Winfield
First Class Service
Winfield's have been absolutely fantastic to deal with from start to finish, we had an absolute nightmare with Help To Buy and needed various updates from them and nothing was too much trouble. I was recommended them and I would certainly pass on the recommendation to others.
May 28, 2024
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Hi Kai,
Thank you for your kind words! We're glad we could assist you through the Help To Buy process. Your recommendation means a lot to us!
Best regards,
Thomas Winfield
Fantastic communication throughout the…
Fantastic communication throughout the valuation process which was easy, fast and efficient.
April 11, 2024
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Thank you, Katy! We're thrilled to hear that you found the communication and valuation process easy, fast, and efficient!
Gill did a excellent survey very…
Gill did a excellent survey very professional
Would be happy to recommend to family and friends
March 15, 2024
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Thank you, Rosemary! We're thrilled to hear you had such a positive experience with Gill. Your recommendation means a lot to us!
Gill completed a Full level 3 survey…
Gill completed a Full level 3 survey for us just before Christmas. When we needed to reschedule, he was incredibly flexible and understanding and still managed to turn the report around in a week. The report was thorough and as expected but what really helped us in assessing the scale of the work to be done was the kind and clear way Gill ran through the issues with us at the property as part of the survey and the huge range of detailed photos (particularly those captured of the roof). Would highly recommend for both the customer service and the detail of the report.
December 13, 2023
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Dear Jess, thank you for your kind words! Gill will be delighted to hear your feedback. We're thrilled our flexibility and detailed report met your needs. Your recommendation means a lot to us.
Brilliant experience
Brilliant experience. Needed a Help to Buy survey and it was done on the same day. Very quick and professional service and would gladly use them again
December 21, 2023
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Thank you, Tom! We're pleased to hear we could assist swiftly with your Help to Buy survey. Looking forward to supporting you again in the future!
We met with Tom today (21/12/2023) he…
We met with Tom today (21/12/2023) he was so kind and informative. Easy to set up an appointment. Would recommend to everyone. Thank you for your help.
December 21, 2023
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Dear Lee,
Thanks for your kind comments. We're thrilled to hear you had a positive experience with Tom. Your recommendation means a lot to us.
Best wishes.
The only reason not to give 5 stars is…that is best company
The only reason not to give 5 stars is the fact that This company is very hardworking company , rather than it provide good services and that company is highly recommend by me
November 30, 2023
Unprompted review
Reply from Winfields Chartered Surveyors & Valuers
Dear Matteo, thank you for your kind words and recommendations! We appreciate your feedback about our cash back deal and will look into streamlining the process.
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