Wing Mirror Man Reviews 

1,599
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about extremely delayed refunds and unhelpful customer service when trying to resolve missing or incorrect product orders. Buyers also experienced significant shipping delays, noting that purchases arrived weeks past the promised deadline or failed to show up completely. Though some customers faced severe problems, a small group of people were satisfied with the fast delivery and good overall product quality. Reviewers additionally mentioned that the replacement wing mirrors fitted their vehicles properly and featured very accurate color matching services. Some individuals also stated that knowledgeable staff members offered helpful assistance during the initial purchasing process.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide division in satisfaction levels. On one... See more

Refund

Customers had negative experiences with refund processing, frequently reporting severe delays and a lack of... See more

Order

Reviewers mention ambiguous feedback about order, noting that while the website frequently states items are... See more

Customer service

Consumers express deep dissatisfaction with customer service, consistently reporting rude behavior, unhelpful... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This is a very competent efficient supplier to deal with BUT, the problem arises if you have to return the item for a refund. The refund never arrives, even though they had confirmed receiving the i... See more

Rated 1 out of 5 stars

Good luck trying to receive a refund from this company! My cheap Chinese mirror arrived and was completely unusable, went through all their portal system that makes it impossible, only to be messed a... See more

Company replied

Rated 1 out of 5 stars

Bought a window regulator from this company, 1st September did not fit sent it back in October. They said they would return my money,l am still waiting, l phone them every week speak to Joshua he pas... See more

Rated 1 out of 5 stars

Don’t bother!! I ordered a replacement wing mirror cover in September 2025 they sent out the wrong part, I returned it straight away. Refund pending as of 2nd October 2025. It is now January 2026 and... See more


Company details

  1. Auto Parts Store
  2. Auto Parts Manufacturer
  3. Automotive Repair Equipment Wholesaler

Information provided by various external sources

Wing Mirror Replacement from Wing Mirror Man the UK's leading wing mirror specialist! Excellent savings on main dealer prices


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 24 hours

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1.5

All reviews

(1,599)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company.

Avoid this company.
Did not deliver mirror as promised.
Spend months trying to get a refund.
Had to resort to getting my bank to get me a refund.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Worst company we have ever dealt with

We bought a wing mirror replacement from Wing mirror man, we gave the sales person vehicle details and were assured that the correct replacement would be sent, we spent another £100 on trying to have it fitted by a professional fitter, he could not fit there were gaps all round where water could leak in, the indicator would not recognise the wiring so was flashing over fast in the vehicle and a warning was showing constantly, trying to get hold of the customer service was nigh impossible, we had to keep ringing sales to put us through, we applied for a refund on the returned item, which was agreed, but that refund has still not been paid 28 days on we would not recommend anyone to use this company

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID. TERRIBLE COMPANY. WAITED 30 DAYS NO NEWS. NOW ASKING FOR MY MONEY BACK. TERRIBLE COMPANY. AVOID

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Don't trust this company

I cancelled an order in early May before any product was shipped and got an email from them saying refund pending. Upon checking my credit card bill early June I saw the refund had not come through. I called them multiple times and was assured each time the matter was being dealt with. I also emailed their finance dept who did not respond. I gave up mid-June and am now pursuing getting my money back via my credit card company. I will be reporting this company to trading standards.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM company, rude customer service

Waited for a refund on website says 3-5 days, no refund. Called them and was told 28 days, called them on 28 days and they said they have sent payment to my card, still no payment received so I called again. The tool on the phone was very rude saying you didnt pay us by bank transfer so why should we do. I think 30+ days for a refund is taking the piss, customer service very rude. Avoid at all costs

P.S the part they advertised for my car didn't even fit when they sent, all in all 2 month process and still no refund. God knows how they are in business. They just take your money and then hold on as long as legally possible going off my case and the many other reviews. Absolute t wat of a company!!!

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

So I placed an order on the 25th May…

So I placed an order on the 25th May for a replacement wing mirror. £276. Two days later I was emailed saying there was no stock of the item and it had to be reordered from abroad. No indication on time frames. It is now the 24th June and still no sign of my wing mirror.
I called their office and was kept on hold for ages, There were no apologies for the delay or inconvenience. I was made to feel as though I was at fault and I was being a pain. Rude customer service, no updates on orders. Misleading advertising by saying the item is in stock. Difficult to get hold of. Avoid this company unless you like being humiliated.

June 24, 2025
Unprompted review
Rated 3 out of 5 stars

The product was good but long delay.

The product was good and price was excellent but my Toyota Rav 4 wing mirror was ordered on 25 February and delivered on 20 June 2025. I knew it wasnt a stock item but had no idea it would take so long. They were helpful in selecting the right item and good at responding to calls but the delay was disappointing. I would use them again but only if I could get by with duck tape as I did this time!

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

I ordered a replacement wing mirror (passenger side) for a Toyota Aygo, I received so much communication prior to the part arriving, I genuinely thought I'd ordered from a reputable company. On fitting the part, it appears I've been sent a mirror for a left hand drive vehicle, meaning I can't see down the side of my car. Thinking it was a mistake I reached out to them immediately, I have made numerous attempts to speak to someone, calling (with no response), filling in the contact form, even engaging in an online chat and they just don't want to know. I imagine they are dragging it out so it goes past the 28 day return period. I so wish I'd done my research and just paid more and bought from Toyota.

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal everything

Goods in stock. Paid for a 24hr delivery. Goods did not arrive in period delivery paid for. No communication. Advised to cancel order and issue refund after which Goods were dispatched. Abysmal communication. Abysmal delivery. Abysmal service.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Poor fitting replacements

Someone smashed off my wife's wingmirrow glass.
Got a replacement for 60 quid ish with Wingmirror Man. Didn't fit, not even close. Ended up breaking it trying to make it fit. Rang up. Very dismissive attitude. Said needed to sent photos via the submit a ticket system.
Submitted a ticket, but it doesn't accept attachments so emailed instead. Still no response. Bit the bullet and bought the original toyota mirror for £180. Fit without any effort. Told Wing Mirror Man. Still no response Should have read the reviews first.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a wing mirror from this company…

Ordered a wing mirror from this company via buyitonline.co.uk - cancelled the order about an hour later on the telephone with wing mirror man. Then got an invoice. Raised this in the chat through buy it online. They chatted back and said they were the person I had spoken with and a colleague would process the cancellation. Continued to get emails saying the item was on its way to paint store. Mailed buy it online. No response .. contacted wing mirror man. No answer. Got the item delivered. Tried to return. Finally got through to a very rude man at wing mirror man saying I won't be getting a refund as it was painted. Filed a claim. Wing mirror man rejected as it was painted despite evidence of cancellation confirmation. Went through to PayPal - had to claim from buy it online as that's who the payment went to - No option for ' cancelled the item an hour after ordering.so had to file under ' it wasn't the order/ item I was expecting.'. I thankfully had screenshots of the chat where the worker confirmed my cancellation. Eventually buy it online said for me to return the item.. only then for it to come back to me as ' it was a painted item' - the refund still came -

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

What a joke of a company

What a joke of a company. Ordered online, then had to wait for a call to take payment?? So, waited, and waited, and waited. Five phone calls, emails etc. Email ignored. Chase up on phone (getting an answer was a lesson in patience) and told (arrogantly) someone would ' reach out' to call for payment. So, three days, and am waiting, waiting, waiting. It's not going to happen. With the same reviews mostly red one star reviews I am intrigued as to how long they can keep trading, with a shambles of a business operation. Definetly arrogant sharks. Avoid at all costs!!

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

One of the worst customer service experiences that I have ever had. Customer services agents seem to be trained to undermine customers with legitimate concerns. I was misled about an item I ordered being in stock when it wasn’t. After the date for the subsequently notified restock had passed, I could then get no information from the company when I tried to get a further update despite emails and a phone call to them. I ordered the item on the basis that it was in stock on 19 May. I recently requested a refund by email and via the website and I have also complained about their customer service - I have had no reply. Very very disappointing. A simple and genuine apology from a customer services agent would have gone a long way. Apparently customers have no right to feel aggrieved if an item they have paid for does not arrive as expected, nor should they expect to be given precise information about the extent of any delay.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Don't order from this company

Don't order from this company

I ordered a wing mirror cover in metallic blue for my Citroen C1. On receipt of the item it was the wrong colour (glossy blue, not metallic). Every time I call them about it they keep fobbing me off saying they will refer it to the paint team. After months of not getting anywhere I have given up and will sell the cover privately just to get my money back. AVOID this company at all costs!

June 10, 2025
Unprompted review

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