Winkworth Reviews 

947
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly throughout various property transactions and management stages. People deeply appreciate the fast response times and efficient communication, noting that agents make buying or renting homes smooth, clear, and remarkably stress-free. Some reviewers were not happy with communication issues, noting that certain local offices provided poor service and failed to share necessary updates promptly. Furthermore, a few customers encountered frustrating property viewings and faced difficult challenges regarding property maintenance or deposit returns after moving into their new places.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, highlighting exemplary standards, efficiency, and a professional... See more

Customer service

Users describe ambiguous interactions with customer_service. While many reviewers report frustrating... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient communication.... See more

Location

People report ambiguous experiences with location, as reviewers share widely differing views across various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Winkworth, Blackheath are brilliant and worth paying the money for their support. Whether it is calling to find out information on finances, payments or advice on the market and law, they... See more

Rated 5 out of 5 stars

If you want to sell your property in south east London...go to Guy Epps and John Mook at the Greenwich High Street office of Winkworth. I've sold 5 properties in 5 years and was traumatised by some of... See more

Company replied

Rated 5 out of 5 stars

The Blackheath team were absolutely fantastic to work with, they were able to get us an offer within 4 weeks of putting our home on the market. Tom Wilcox was extremely conscious of the fact that we h... See more

Rated 5 out of 5 stars

The whole team have been beyond helpful, professional and awesome! After two rentals fell through with another agency (leaving us boxed up with three kids) the brilliant team at Winkworth saved the da... See more


Company details

  1. Real Estate Consultant

Information provided by various external sources

Winkworth Estate & Letting Agents specialise in Property across London & the UK. Buy or Rent Houses & Flats, we have thousands of properties available.


Contact info

3.8

Great

TrustScore 4 out of 5

947 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(947)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID NOTTING HILL BRANCH IF YOU ARE A RENTER

AVOID NOTTING HILL BRANCH IF YOU ARE A RENTER!! This agency will priorities profit from a commission on a 2500 flat than morals and basic human respect. I have been verbally abused, a neighbour attempted to force entry into my flat and physically assault me and my partner has been called a bastard and numerous racist remarks made to him and all they care about is a sad little one bed flat. I have police reports and video evidence of this which they cannot deny. I rented a property on Newton Road as a single woman and the building had the most anti social and dangerous neighbours I have ever come across! The landlord knows about their behaviour as she rented the flat out for many years. I’ve been shouted at by the man on the second floor and had an attempted physical assault by the men on the first floor and constant abuse throughout my stay! The landlord did not apologies until the agency told her so they could save face! They could come and say I could’ve left but is the landlord willing to bear the costs and the time I have to spend viewing flats and costs of transporting my belongings that are already in the 3rd floor of the building with no lift? Prioritising money and landlord over tenant safety is extremely low as they went ahead and still marketed it again. The property is a one bed, below average and they are treating it like it’s the most precious castle while treating tenants like peasants! Been living in London for over 5 years and never in my life been so disappointed by an agency and landlord! Really atrocious behaviour by the rental management team.
They also have no idea what is in the apartment contacting me to ask if its furnished or not to market it like its not the lazy landlord’s job! They have no manners or respect bombarding me with messages for viewings when I have clearly stated I am with my mother and I cannot accommodate more viewings!
I was living there for 6 months with a gas leak which I did not make too much fuss about because I had great landlords before who deserved the benefit of the doubt! This landlord however would ignore my messages requesting a fan for the oven hub! How cheap and pathetic.
On top of all of this it took them 3 weeks to release my deposit, first the landlord wanted to take too much money then it was passed as an “innocent mistake of miscalculation” then they want to put in the deposit release that it is “required” of me to share proof that I’ve informed the suppliers of moving out and proof of that all of my council tax is paid what an absolute joke! They did not clarify admit that they legally cannot request such things until I have confronted them that I know I am not legally required to give them anything.
The lettings manager and the landlord are such disgusting human beings for being two women okay with this insanity, all for a sad little commission from 2500 a month flat if your morals and manners are that low and cheap don’t work at an estate agency there are better fitting industries for you to thrive in.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient agency

The team at Winkworths provided a professional and efficient service in securing a tenancy for our property. I would recommend Aaron and his team without hesitation to anyone seeking a reliable agency.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Winkworth at Highcliffe, Dorset

I've had dealings with many of the estate agents in Highcliffe over the years. I only wish I had chosen to use Winkworth first instead of last. I can recommend Winkworth Highcliffe wholeheartedly. They have been professional, friendly and competent. They respond to phone calls and emails promptly. Harvey was proactive in chasing the sale along and liaising with all concerned. And when the sale hit a problem Mike was amazing at dealing with solicitors on both side to overcome it. Frankly, I would have given up if it hadn’t been for the hard work of Harvey and Mike. So thank you both, you’ve been outstanding.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great agency

Great agency, as well as being really focused on finding the right buyer they put tremendous energy into helping make sure the selling process goes smoothly including liaising with both the buying and selling solicitors and keeping everyone on track until completion. Highly recommend, very personal personal service.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Winkworth have been a lifesaver

Winkworth have been a lifesaver. I had a bad experience with another local estate agent before coming to Winkworths. The contrast was night and day. Which is not surprising given their many years of working knowledge in the Greenwich area.

They were open, friendly and honest from the start. From Guy Epps the Director viewing my property and working with me to shape the description together with Deborah taking amazing photos and a video walkthrough, they really showed off my property to its full glory.

Then taking the new house profile and activating their extensive network of buyers, they were so successful that I received an offer on the first weekend of viewings! Which was amazing given my previous bad experience.

Their team work to carry me through the full end to end process then kicked in. Gillian fielding requests from solicitors And both parties with supreme professionalism and tact was always reassuring even when I was feeling the stress that invariably comes when selling a house. Even John in lettings was equally in my corner helping me with my next move.

I really can’t recommend Winkworth enough. You really can’t beat them.

October 27, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing experience with Winkworth Beckenham

Based on my experience with Winkworth Beckenham, I would not recommend this estate agent to anyone who intends to rent out their property. It was the first time for us to let our home and we rented it out with some furniture. When the tenants vacated the property, they walked away with the furniture and the attempts made afterwards to recover it were in vain. We had to spend over £1,200 to replace the furniture. What is perhaps even more concerning is that Winkworth Beckenham found another property for the tenants in question, in full knowledge that they were not people of integrity.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic job

Guy and his team at the Greenwich branch did a great job not only with the sale of our property, but also the post sales services was top notch. Thank you again!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend Streatham & Herne Hill branches!

Winkworth handled the sale of our house in Streatham, taking over after we had an awful experience with another agent. They were amazing from start to finish. Charlie from the Streatham branch was our initial recommendation, who was great, and then the actual sale was dealt with by Simon from the Herne Hill branch. He was brilliant, finding us a serious buyer on first viewing, and then going above and beyond throughout the process to ensure everything progressed smoothly and taking the stress off of us. I would absolutely recommend.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Awful service

After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.

October 16, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent management through the sale completion

We recently sold our house through Winkworth Greenwich and we’re happy about how Guy and his team have managed the operation, in particular getting the exchange and completion dates was complex, and they truly made the difference getting things done.

In particular, John, did an exceptional work moving the chain along to agreement and making sure things were in order on both ends of the chain.. I do recommend them.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Five stars

Winkworth are five star letting agents. Reliable and trustworthy, they deal with issues promptly and fairly, ensuring the best outcome for both landlord and tenant. I have been really impressed with the way that they go above and beyond for their clients. Thanks in particular to Michael.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend if you're looking for a new place

Reached out to Winkworth in my 1-bedroom search in London. Alison called me shortly after to understand what I was looking for. She was incredibly helpful and always went the extra mile to ensure I was informed of properties that matched my search. So grateful, thanks again!

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Rude and disrespectful…

Absolutely rude and disrespectful staff. I have never been spoken to in such a rude way with an employee raising their voice with me. They do not have respect for people time and get frustrated if you have a slow response time (couple of hours if less) because you are at work.

Stay away from Winkworth Shoreditch

October 9, 2024
Unprompted review
Winkworth logo

Reply from Winkworth

Good afternoon CB,

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.

All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.

Thank you in advance,
Winkworth Client Relations

Rated 5 out of 5 stars

We had a great experience with the warm and friendly staff at Winkworth.

We had a great experience with Winkworth, both their Blackheath and Greenwich branches. Gillian, Nicola, Becca and Guy were all warm, friendly and professional. I was so impressed because not only did they get back to me quickly with answers to my many queries(!), they also were speedy at communicating between myself, my solicitor and our buyer. After feeling jaded from dealing with another estate agent previously, (who we frequently had to chase up), working with the staff at Winkworth was a welcome and refreshing change.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Aaron and Shaun did a great job renting…

Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.

July 25, 2024
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

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