Winsor & Newton Reviews 15

Scotland pays more for delivery charge!

I want to place an order, and the delivery charge was £7.25, rather than the £4.99 for mainland UK. When I queried this, I was told that Scotland changes are higher - despite me living in Edinburgh which I thought was mainland UK! Discrimination?

Ordrered two packs of the same brushes. Received the wrong brushes. No response to THREE email requests over the following week to send the correct brushes and initiate their return process. Then just asked for a refund after I had to buy (without any problem!) the required brushes from Jacksons. Absolutely NO response to any email - and, of course! no telephone contact number. Not good enough.

Made an order and had completely conflicting emails and messages between W&N and their courier firm.
So frustrating… especially as the W&N email is a classic ‘no reply’ email!!!
So I have to login, navigate the labyrinth that is their website to find how to actually contact them, and then get automatically sent to the courier’s website… absolutely awful!
Terrible service!
Why do firms like this think this it’s acceptable to treat their customers with such contempt?

I placed an order via the Winsor & Newton website and was delighted to see it was due to arrive today, I made a point of being home to receive the order which was being provided by a company called Colart using DPD as their delivery company.

An hour window of delivery was provided so I made sure I was sat in the front of the house with a view of our drive/the road outside and with the window open (it's a hot day but it also meant I could hear anyone who drove onto or walked up the driveway)

And then I received a text from DPD advising my parcel will be delivered the following day at my 'nearest' shop 'as no one was in today'

At the same time an email arrived from Colart saying 'sorry we missed you'

Absolute tosh that you or DPD are sorry, nobody attempted a delivery and I'm being inconvenienced because clearly your customers don't matter.

Winsor & Newton are a company I've held in high esteem as a quality supplier of art materials since my art school days 40 years ago, they were the brand my father used and recommended to me... as father and son we've been using Winsor and Newton products for a combined 80 years... their parent company Colart are doing Winsor & Newton and their customers a complete disservice

If this matter isn't resolved I won't be using Winsor & Newton or any other Colart company again, not that I imagine that matters to them or DPD

I have been a loyal user of Winsor & Newton products for years, but my recent experience with their Galeria Acrylics has been extremely disappointing. After using the paints, I experienced a severe chemical burn that lasted a week—something I’ve never encountered with other acrylic brands, including Winsor & Newton’s Professional Acrylic range.

I stored the paints correctly and used them as intended, yet when I reported the issue, their customer support refused to take responsibility, simply stating that their tests showed no issue. Their only advice was to "wear gloves," which is not standard practice for acrylic paints. To make matters worse, they refused to offer any resolution because I purchased from a retailer rather than directly from them.

A company of this reputation should take product safety concerns seriously, rather than deflecting blame onto customers. Disappointing experience—I will be reconsidering future purchases.

High quality products. Very fast shipping. Highly responsive customer service. Highly recommended. Thank you.

Plenty of pigment. Works pretty well on a range of watercolor papers. Very expressive.

I can understand quality demands price, and of course W&N make high quality sets but I believe there should be a budget set for beginner artists. Otherwise, all good.

Order took 11 days for the order to arrive after paying £5 for 2-4 day delivery. I emailed to find out when I could expect delivery it is was a gift. No response just a dispatch email the same day.
Won't be ordering again, will just buy from somewhere else.