Wired2Fire Ltd Reviews 

330
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ordered a great value for money black Friday deal and couldn't be happier with the pc. Delivery took abit longer than expected but the staff where brilliant with communicate around the order, als... See more

Company replied

Rated 5 out of 5 stars

Been using W2F for 7 years now. Currently on my 3rd PC that they've made. Always had an excellent experience using them - hence keep coming back. They respond to queries quickly. Advice on components... See more

Rated 5 out of 5 stars

Used this company based on the trust pilot reviews and the professional looking website. Found my new gaming computer and purchased with extremely swift delivery, next day! Set up the computer easily... See more

Company replied

Rated 5 out of 5 stars

After several phone conversations with the team, decided upon a specification and ordered. Nvidia then released a new GPU the 1080- Wired2Fire were happy to pause the build and wait for stock... See more

Company details

  1. Computer Store
  2. also in
  3. Gaming service Provider

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Custom built gaming PC. Find the ultimate custom built gaming PC here. Configure your gaming PC here.

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4.9

Excellent

TrustScore 5 out of 5

330 reviews

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4.9

All reviews

(330)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

New PC with exceptional service

I was looking for a new faster PC and saw in computeractive that this company was one of their recommended. I formulated what I thought was a good upgrade. They got back to me with lots of suggestions about how to tweak the system and in the end I got a refund for unnecessary components. They kept me informed of progress and have answered various queries since by phone. They are very professional, knowledgeable and helpful. I cannot recommend them enough.

June 20, 2024
Unprompted review
Wired2Fire Ltd logo

Reply from Wired2Fire Ltd

Thanks for the 5 Star review. We're so glad that you're impressed with the service you received. Computer Active have recommended many of our systems over the years! So it is always great to hear recommendations from professional reviewers.
As you mentioned, part of the service we deliver is helping customers spend their budget on component selections which will make a real difference. So we're glad our suggestions delivered the PC you can rely on.
Thanks for the recommendation!

Rated 5 out of 5 stars

I'm a 50 year old mum to a 16 year old…

I'm a 50 year old mum to a 16 year old MSFS mad boy... when I was looking for a PC to buy him for his birthday that would give him a better experience than the XBox (and didn't cost the earth!) I came across an interview with Dan from Wired2fire on youtube... Dan made all the technical jargon clear and was incredibly helpful with suggestions for a PC build that wouldn't cost the earth but would do the job really well. He also rushed the order through so it would be delivered in time for my son's 16th birthday. I can absolutely recommend Dan and his team at Wired2fire - they were so helpful and patient and bent over backwards to make sure my son got the best PC spec I could afford. Took delivery of the PC last Friday and ever since my son has been glued to it and keeps telling me how amazingly fast it is and how clear the graphics are compared to his XBox series X (whatever all that means!!). I have one very happy boy and I can't thank Dan and his team enough - they're amazing!

June 14, 2024
Unprompted review
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Reply from Wired2Fire Ltd

Thanks for taking the time to post such a great review. I'm glad that you found Dan's explanations informative and clear. We always try to give advice that maximizes your PC build's performance, without maximizing your budget.

I'm delighted we exceeded your delivery expectations. We make sure every PC is extensively tested after a meticulous build. We fully appreciate waiting for your dream PC is the hard part!

We always try and speak to each customer in a clear and honest manner. So 'helpful and patient' as you mentioned, is exactly what we want to deliver.

The improved graphics and greater speed of the Wired2Fire PC over his Xbox X is to be expected. It's what we aim for! This will enable him to enjoy MSFS and other gaming/sim experiences for years to come.

Best regards,

Peter
Wired2Fire Ltd

Rated 5 out of 5 stars

Buy your new PC from Wired2Fire

I checked out Wired2Fire as I was in the market for a new PC. I found Wired2Fire's prices were excellent, when compared to other PC suppliers, so I ordered a bespoke PC (based on their Predator platform) from them. I found the guys really easy to speak to and the advice that I was given about a suitable specification, was right on the money. My PC arrived approximately 10 days after I ordered it. Following the activation of Windows, I installed MSFS, but it did not want to run correctly and hung-up consistantly during the Checking for Updates phase. After a number of attempts to run the sim, I contacted the Microsoft Flight Simulator Support team. To be fair to them, they did offer some assistance, but it did not sort my problem. At this point I was about to give up and resort to installing FSX. I then decided to speak to Dan at Wired2Fire. Dan logged on to my PC remotely and was able to diagnose the problem as being a corrupted Windows install. Dan invited me over to Wired2Fire to fully test my PC and to re-install Windows 11, followed by a re-install of MSFS. This fixed all of the problems and I left Wired2Fire a very happy man and with a fully functioning MSFS PC.
In summary, Dan spent in excess of 4 hours sorting out my PC at absolutely no cost to me. I can't imagine many companies would have offered this level of service in spending this amount of time with a customer to ensure that they were fully sorted out and happy with their purchase. I can't thank Dan enough for all his efforts and I subsequently can't recommend Wired2Fire enough as a PC manufacturer. Five Star service from Wired2Fire. Thanks Dan and thanks Wired2Fire. I'll be back to talk to you guys when I am in the market for a PC upgrade

June 4, 2024
Unprompted review
Wired2Fire Ltd logo

Reply from Wired2Fire Ltd

Thanks for the 5 star review!

Like you mention, we endeavour to always keep our pricing as competitive as possible. Although the prices are not our sole focus. In a crowded marketplace we aim for incredible build quality and the great customer service you mention.

I suspect in this case a corrupt Windows update or MS Flight Sim install was the cause, as each PC is stress tested before shipment. I'm glad we could resolve the problem so quickly and get you running on flight sim straight away.

I'll pass on your kind words to Dan. It's this kind of service which is in our culture at Wired2Fire!

Best regards,

Peter
Wired2Fire Ltd

Rated 5 out of 5 stars

Excellent company and first class service.

I've recently received my new gaming PC from Wired2Fire, having bought from them in the past. Prior to my purchase, I was given advice on the build to suit my requirement, and all queries, whether by email or telephone, were dealt with extremely quickly and efficiently. I would highly recommend Wired2Fire, particularly as they offer life time support, and are so easy to contact. I can't recommend them highly enough.

May 17, 2024
Unprompted review
Wired2Fire Ltd logo

Reply from Wired2Fire Ltd

Many thanks for the 5 star review.

I'm so pleased you found us easy to get in touch with. We always aim to answer the phone quickly, so that you can get in touch with someone useful and knowledgeable within moments. That isn't just for sales, we view customer support as extremely important too. We believe that's one of the reasons we have such a high number of return customers, like yourself!

Wishing you many more years of enjoyment with your new Wired2Fire PC!

Best regards,

Peter
Wired2Fire Ltd

Rated 5 out of 5 stars

Delighted with my new gaming pc…

Just had an absolutely fantastic gaming pc delivered. A big thanks to Dan and Alex who were always available to answer my questions and offer advice on what components would best suit my needs. Excellent customer service. I highly recommend Wired2Fire.

March 28, 2024
Unprompted review
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Reply from Wired2Fire Ltd

Thanks for the 5 Star Review. I'll pass on the thanks to Dan and Alex, they work hard to deliver an excellent customer experience. The recommendation is much appreciated.

Rated 5 out of 5 stars

Faultless Service

Purchased a Flight Sim PC which was delivered last week, unfortunately had a problem initially thought to be the graphics card, returned same for testing, but appeared ok !
I bit the bullet and travelled from Cambridge to their premises with the PC having phoned Dan and Alex numerous times, during which they were thoroughly helpful and understanding.
Left it with them and stayed locally overnight, during which time they carried out numerous checks and found the problem to be a faulty PSU, which they changed and then all was good.
The guys were thoroughly professional, helpful and a pleasure to deal with.
I would have no hesitation recommending them if you are in the market for a PC. Excellent Service all round.

March 7, 2024
Unprompted review
Wired2Fire Ltd logo

Reply from Wired2Fire Ltd

Thanks for the 5 star review. It is lovely to hear, you considered our staff helpful and a pleasure to deal with. Our testing procedure is comprehensive, this eliminates 99% of problems. However, with electronics you can never completely eliminate component failure, 100%.

This is where a company can excel and solve your problem in a timely manner or let you down. I am glad that we managed to solve the problem and return the PC to you next day, all working perfectly. I hope you continue to enjoy the PC for years to come.

Rated 5 out of 5 stars

Excellent service

Absolutely excellent service, listened to my requirements and the end result is brilliant. Anyone looking for a new pc, go to Wired2fire, trust me yo won’t be disappointed

February 6, 2024
Unprompted review
Wired2Fire Ltd logo

Reply from Wired2Fire Ltd

Thanks for the 5 star review. These testimonials help us grow our brand and bring great service and customer confidence to the fore. It's another way in which we can deliver more than the competition!

Rated 5 out of 5 stars

First class friendly advice during order preparation

First class friendly advice during order preparation. Telephone calls answered by a real person who was able to resolve my query.
Great communications during build/test/delivery phase.
Needless to say, the delivered PC is brilliant!

January 29, 2024
Unprompted review
Wired2Fire Ltd logo

Reply from Wired2Fire Ltd

Thanks for the 5 star review.

I'm glad you could contact us easily. Answering the telephone seems particularly important these days. Many companies will put you through multiple menus and then keep you on hold. Whether you have a support or sales query our staff will answer quickly and be actively helpful. Getting through to a well informed staff member is key to our values.

"The delivered PC is brilliant" - We are so pleased you love it!

Rated 5 out of 5 stars

Dan and Alex

Dan and Alex, your generosity, spirit and expertise is second to none. I am very grateful for your continuing generous after sales support and hospitality on my visits to your workshop. I wish you all the best and a prosperous future at Wired2Fire. Charles

January 4, 2024
Unprompted review
Wired2Fire Ltd logo

Reply from Wired2Fire Ltd

Hi Charles, thanks for the 5 star review. I will pass onto Dan and Alex your experience of excellent support and sales advice. It's always great to have positive feedback like this. We hope you enjoy your PC for years to come.

Rated 5 out of 5 stars

Fantastic Flight Sim PC

Learned about Wired2fire from the Simhanger YouTube Flight Simulation channel. I mailed Wired2fire a configuration I thought would be good for me to run MSFS2020 and they immediately came back to me with a better configuration and an explanation why. This, in fact, was less expensive than my original choice!

The PC was built and delivered within the time frame advertised with substantial packing. It’s a fantastic PC and I’m very pleased with it. Any support queries are answered immediately. A great company.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great builds, by real people

Just received my third gaming rig from w2f.
The last one I had from them, was nearly nine years ago....and still dealing with nearly everything very well.
The staff are very helpful. And being able to speak to the people directly involved is a huge plus.
I was glad to find they now offer, budget, mid range and high spec builds.
And the component range they offer has expanded greatly since my last purchase.
Great company, would not hesitate to deal with them again.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Customer care - in spades

Got in touch with Wired2fire re what PC would be suitable for me - elderly with moderate IT skills. They were brilliant. helped me with a great deal of straight forward language which I could understand.
Had the machine now for just under a year and minor problem occurred.
Called them - they could not be more helpful. Suggested a couple things. Didn't work. Got in remotely, no luck.
No problem out came packaging to return to them.
hopefully will be back to me soon.
Customer service - not call centre. Thanks team

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

A quick shout out for W2F

A quick shout out for W2F. had a niggle with my PC, contacted W2F by phone and given suggested remedies. Didn't work so took PC to their premises in Dorking following week and Alec dealt with the problem there and then while I waited. Top class service so many thanks to Dan & Alec.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic Company. I have had a machine from them for 5/6 years now and also had some upgrades a couple of years ago that they did for me. Nothing is ever too much trouble and the support is amazing at all times.
They are not a 'small business', but compared to some of the custom PC builders they are, but they give big business customer service and the quality of their work is great. I wouldn't go anywhere else

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Top notch company

I have had a gaming machine built by this company for years and it is still going. The customer service from them is excellent. I recommend you put your trust in them to deliver what you want.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Flight Sim machine

Wired2Fire built me a top notch lightning quick system for flight sim. I have seen my FPS go from 19 in X plane 11 with my old system to 100 with this new machine. Really pleased with the company and the machine.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Dan and the team for building…

Thank you Dan and the team for building an impressive 2021 PC for me. Your customer service is excellent. The build quality is excellent with a very neat cabling solution. The computer was doubled boxed with tons of air-filled bags around the PC cabinet box. The GPU was held firmly in place by anti-static foam.

This is my second PC from this excellent company, the first one is just coming up to 10 years old and is still going strong! The PC has been built for flight simulation.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service and a quality build

I did my research before I decided to take the plunge and buy a new PC and Wired2Fire kept coming top of the list. I'm so glad that I chose them to build it. To say I'm extremely pleased is an understatement. The PC itself is fantastic and cable management and the general aesthetic effect is brilliant. I had been slightly concerned about the PC being damaged in transit but it was particularly well protected. It will be a while before I need to replace it but I'll be back to W2F when I do. Highly recommended.

July 7, 2021
Unprompted review

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