WiseGuys Reviews 

190
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

This is NOT a legitimate company. These UnwiseGuys are lads sitting at home in their bedrooms ripping off elderly people.

Rated 1 out of 5 stars

now I am retired and trying to save money on checking my bank account I discovered I had paide wise guys 3 payments of £12.90 unknown to me, after finding who they were I cancelled the direct debit &... See more

Rated 5 out of 5 stars

I have been with WISE GUYS since 2016 and I cannot recommend them highly enough. The staff, whoever you speak to, are just brilliant. Not only extremely knowledgeable, but also very patient and polite... See more

Rated 5 out of 5 stars

My mum's phone because it was being plagued with pop ups and dodgy apps after she downloaded a blood pressure monitor app advertised on Facebook, rendering it unusable. I wasn't able to delete them so... See more

Company details

  1. Business Services

Information provided by various external sources

Looking after you, not just your device. No limits, no fuss, no problem. We've got your back.


Contact info

3.4

Average

TrustScore 3.5 out of 5

190 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(190)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

man called said you could do a better…

man called said you could do a better deal, @ £29.20 to cover items etc, I have had no paperwork/email detailing cover etc, come on pull said finger out or I will stop payments.

October 12, 2022
Unprompted review
WiseGuys logo

Reply from WiseGuys

Hello Graham. We do not cover items. This may be confusion with another company? As we only deal with computer and internet connected device service plans.

Rated 1 out of 5 stars

Cold calling the elderly

I can’t comment on the level of service as have never actually used their tech support however I recently discovered that they had cold called my then 78 year old mother back in 2020 (during lockdown when many of our elderly relatives were isolated) and convinced her to sign up to a quarterly direct debit of £27.99 a quarter to support devices that she does not even have. A service that she didn’t ask for, didn't want and didn’t use for over 18 months! Only 1 email ever received confirming the service (with no indication of cost), and no renewal notices. This email had not even been opened by my mother (her bad!). There is no transparency from this company, and I wonder how many others are paying for a service that they don't even know about! Check your bank statements!
.....I understand your business model… and it sucks.

August 15, 2022
Unprompted review
WiseGuys logo

Reply from WiseGuys

Hi, first of all I'm sorry to hear you are unhappy with our business.

When it comes down to contacting people and offering our services, we do not target elderly people. However, the majority of our customer base is over 40 years old, because our service is designed to help people who aren't very good at using internet devices, navigate through this modern world with minimal stress. Could you please send us an email to hello@wiseguys.co.uk and we will be more than happy to try and resolve your complaint.

Thank you

Rated 1 out of 5 stars

I've been trying to cancel my…

I've been trying to cancel my subscription for months and there has been no response to the communications sent. They gladly take my money every month though! An absolute terrible experience all around.

April 24, 2022
Unprompted review
WiseGuys logo

Reply from WiseGuys

Hi Cory, can you please send us an email to hello@wiseguys.co.uk and I will get this resolved for you as quickly as possible.

If you have attempted to contact and your correspondence was in anyway misplaced, then I will more than happily refund you your over payments. I wholeheartedly apologise for any miscommunication.

WiseGuys

Rated 5 out of 5 stars

THEY ARE GREAT

The young men that have helped me have been very polite, helpful and not condescending in any way . I am an older person and therefore do not understand a lot of the technology. They just really helped me. They are great !!!!!!!!!!!!!!!

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Google Play bug

Called in yesterday with a "bug" problem on Google Play on my mobile phone. Couldn't operate the phone at all.
Within 20 minutes phone fixed and operational - and best of all - NO CHARGE.
What great guys these fellas are - couldn't rate them highly enough.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

FREE laptop computer clean up

FREE laptop computer clean up carried out
WiseGuys provided an excellent professional service, in Layman's Terms with friendly explanation/advice/recommendation to the issues.
Will certainly recommend and keep these guys in mind

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Annalise

Again fantastic service, extremely knowledgeable and patient.

All issues rectified.

Very grateful
Howie Johnson

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Laptop repair

When my laptop crashed, a friend suggested using WiseGuys in Bournemouth. In a couple of days they sorted everything out for me and restored all my data. When I called them the next day for a quick question Kieran was very helpful. I have already mentioned them to a few friends and would recommend them. Thank you WiseGuys.

July 28, 2020
Unprompted review

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