WiseGuys Reviews 

190
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This is NOT a legitimate company. These UnwiseGuys are lads sitting at home in their bedrooms ripping off elderly people.

Rated 1 out of 5 stars

now I am retired and trying to save money on checking my bank account I discovered I had paide wise guys 3 payments of £12.90 unknown to me, after finding who they were I cancelled the direct debit &... See more

Rated 5 out of 5 stars

I have been with WISE GUYS since 2016 and I cannot recommend them highly enough. The staff, whoever you speak to, are just brilliant. Not only extremely knowledgeable, but also very patient and polite... See more

Rated 5 out of 5 stars

My mum's phone because it was being plagued with pop ups and dodgy apps after she downloaded a blood pressure monitor app advertised on Facebook, rendering it unusable. I wasn't able to delete them so... See more

Company details

  1. Business Services

Information provided by various external sources

Looking after you, not just your device. No limits, no fuss, no problem. We've got your back.


Contact info

3.4

Average

TrustScore 3.5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(190)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic team

Fantastic team at Wise Guys - so responsive, knowledgeable, with a great attitude and really respectful - always happy to take the time to explain things in a friendly and informative way that even i can understand! They work through problems to get to the root of issues and offer the most cost effective solution that works for you. Nothing is ever too much trouble. Harry has been fantastic helping me with an ongoing software issue - I now have a machine that is fast and no longer drags! Fantastic! I found then through Which Recommended Trusted Traders and I'm so glad I did! I can see why they are the only Which recommended PC support service - really well deserved accolade.

July 17, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered the Shish Kebab

Ordered the Shish Kebab. The meat was over cooked practically burned. The kebab had no flavour or spice to it just a bland over cooked burned taste. I spoken to the Manager CJ who was unable to offer a resolution to the issues raised above. I would not use this take away again and advise anyone else to think carefully be for ordering. No common decency to listen to customer feed back and offer some kind of solution to the issues raised.

June 3, 2020
Unprompted review
WiseGuys logo

Reply from WiseGuys

Hi David, thank you for reviewing our Kebab! Unfortunately, we do not make kebabs as we are a computer & mobile repair company.

I believe you have reviewed the wrong business David.

Rated 1 out of 5 stars

Disgraceful company conned 81 year old woman

Disgraceful company phoned my 81 year old mother not long after my dad died, pretending to be someone from BT and she ended up signing up to them, she didn't even have a pc and were taking £24 out each month there was no paperwork sent. I phoned them multiple times they kept saying yes we have cancel it but guess what each month he money came out, until 1day I started saying you should be ashamed of yourselfs they eventually did after about 6 month, now roll on 4 years later I have just noticed they have taken a payment out of her bank I'm fumming it's starting again. I know they pretended to be BT because I've read it multiple times on reviews about them, they basically frightened her into getting it.

May 15, 2020
Unprompted review
WiseGuys logo

Reply from WiseGuys

Hello Gillian,

Firstly, I'd like to apologise you feel we have conned your 81 year old Mother. I assure you this is not our intention and I will do my best to resolve this for you as soon as possible.

Please email me personally. My email is sam.young@wiseguys.co.uk. I will monitor the phone conversation and find out what has happened, and more importantly ensure any payments do not go out of the account.

I'd also like to express that we do not know, or keep a record of peoples internet service providers as there is no need for us to know this.

Please contact me so I can resolve this complaint for you as soon as possible.

Rated 5 out of 5 stars

Decent people

I'm not reviewing because I have used their services (I'm sure they're very good, looking at other reviews). It's because it's refreshing to deal with a decent company. My mentally disabled sister is Covid19 locked down at her flat where I can't keep an eye on her, and she accidentally signed up for a subscription after a routine sales call, which pushed her overdrawn on her bank account. I don't blame WiseGuys at all because she agreed to it, and they weren't to know she wasn't up to speed with her financial situation. She became very anxious when she realised what she had done and told me. So when I called to explain that she doesn't need IT support (I cover that for her) and ask for her account to be closed because she was too anxious to call them herself, they agreed immediately and were nice and understanding about it. So bravo to WiseGuys for being GoodGuys at a tricky time.

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant, local service deserves a standing ovation

What a discovery! This awesome group of local technicians are a joy to work with. Professional, reliable, with an uncanny ability to explain things in a simple, non-patronising way so you know what's going on and why. As my heading says - they deserve a standing ovation for outstanding service and results.

January 15, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look