Hugo, offers the best down payments. Also offers all 3day extension, to keep you covered. Hugo works with all insurance payments. Best choice ever, been a valued customer for over two years now. ❤️🙏❤... See more
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Review summary
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What people talk about most
Based on these reviews
I purchased a new car and I don’t have the funds to drop down on a new policy, so my salesperson enrolled me in Hugo and I was able to drive off the lot. What I really love about Hugo is that it’s bud... See more
Convenience and cost. Very easy setup and progress was also easy. Pay at your pace allows you to pay for coverage in tight financial times. Text updates and reminders to renew coverage with pressure i... See more
hugo had the best rates over all the insurance company's I looked at. I literally saved about $350 than I would have paid with all the big brand insurance companies. I also like the fact that they giv... See more
Company details
About Hugo Insurance Services
Written by the company
Buy a few days, weeks, or a month at a time
Flexible payments can change to fit your budget.
Spend as you drive
Only spend one day of coverage at a time.
Extend coverage in a pinch
Can't reload your account right away? We'll keep you covered and give you a few extra days to pay.
Auto Reload at no extra cost
Automate and customize your reloads - so your account never hits empty.
Overdraft protection
Never owe a balance - cancel coverage when your account is empty, then refill at your pace.
Contact info
8605 Santa Monica Blvd PMB 32146, 90069, West Hollywood, United States
- www.withhugo.com
4.8
Excellent
33K reviews
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Service price and payment options in…
Service price and payment options in the no hassle of getting insurance and updating existing insurance
April 22, 2026
Very satisfied
April 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a 2018 kia optima
I had a 2018 kia optima, back in Sept of 2025, I dropped the car off to my son in law at work (not even a half of mile from our house) so he would have a ride home from work at 2 in the morning. With me having 2 vehicles it wasn't a problem. My daughter calls me and I thought she was joking, we joke all the time, and says "Mom, u came an got the car right?" I laughed an said no she didn't laugh back and I replied "you're joking right?" She wasn't. The next morning I go to his job an get the footage of the 2 guys walking the parking lot 30 min before he got off trying to go into vehicles in the parking lot. Just do happens my car was unlocked. I still have both my keys to the car so how they drove off in it is still puzzling but anyways I made a police report and called hugo. I made the claim an no one got back with me until 3 days later and when the woman did she tells me hugo doesn't cover theft in GA. I've never heard of any insurance company that doesn't cover grand theft Auto. I was so blowed! To this day, the police have yet to find my car and it's basically a total loss. If you live in GA I don't recommend this company.
September 19, 2025
Reply from Hugo Insurance Services
Hi Stephanie, thanks for reaching out – and so sorry to hear about your vehicle and for any frustration around your claim. We here at Hugo are your agent and not part of the claims process, unfortunately. Any and all decisions around claims is made by your carrier, First Acceptance.
While we don't currently offer full coverage here at Hugo, we've partnered with Bristol West to offer full coverage quotes to Hugo members through a dedicated phone line. Feel free to call Bristol West at 1-800-643-2340 to get a full coverage quote. We also like to recommend insurify.com as a great website to shop and compare rates – hopefully you can find the full coverage you need.
If you have any more questions, or if we can help connect you with your carrier's claims department for more information, please reach out to our team of agents from your member account. We're here to help. Drive safe!
The easy process
April 17, 2026
You were a life saver and i will…
You were a life saver and i will recommend to everyone
April 22, 2026
I got a response right away with the…
I got a response right away with the help that I needed! It was very helpful and everything got done exactly like I needed it too! Amazing customer service!!
April 22, 2026
So simple and easy to sign up
So simple and easy to sign up! I love the weekly pay option as well.
April 22, 2026
Such a convenient and awesome way to…
Such a convenient and awesome way to keep coverage on your vehicle when you are trying to make it but DON’T WANT A TICKET!!!! Get coverage same day for literally PENNIES on the dollar!!
April 17, 2026
I literally pulled over on the side of…
I literally pulled over on the side of the road and got my phone out and signed up for there insurance on my Ford Explorer. I pay weekly and it's easier for me that way and the down payment was very affordable. They sent my info to Texas in Austin proving I was insured on the spot! So I was legal when I drove back into the road . I signed up and paid, and received my insurance card by email all within about 10 minutes using my smart phone. Easy to use, and I had liability legal insurance in minutes!
April 18, 2026
hugo had the best rates over all
hugo had the best rates over all the insurance company's I looked at. I literally saved about $350 than I would have paid with all the big brand insurance companies. I also like the fact that they give you an option to pay weekly. I've highly recommended Hugo to my friends and family
April 17, 2026
I was able to choose what I needed…
I was able to choose what I needed on.my own terms.
April 22, 2026
Great price for us with flexible needs
Great price for us with flexible needs, easy to use and quick to set up!
April 20, 2026
It was quick and fast experience made…
It was quick and fast experience made sure I was insured fast.. Process was quick and easy
April 22, 2026
Impressed
How easy it was to navigate to get a quote, and the low prices I loved that. Keep on doing what you’re doing it’s really great.
April 21, 2026
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