Withings Reviews 

I've just purchased a medical watch from Withings. Smart, slim, lightweight with multiple functions.
I main problem is their awful customer service, which is non existent.
I had a problem with my pending account and had hoped to speak to someone. Instead I had a 2 hour circus being referred to irrelevant help guides and preformed lists. After going in circles I cancelled my pending subscription via Google.
I think I've made an expensive mistake buying their watch.
The circus continues with Customer Services sending me an emailing and asking to reply "above the line". An address that isn't monitored!
A swim today highlighted that the swim function doesn't work as advertised. Hopeless!
Update: The circus continues. After 4 weeks the battery will no longer charge. After following the instructions and online fixes, it still won't recharge. I have purchased another charger and the result is the same.
Customer Services remains non existent. I will be returning the item.

Very efficient and centric customer expérience.

Amazing customer service watch had an issue whilst away watch replaced with out fuss

The watch caused my arm severe pain, most likely due to the radiation (yes I know it's tested to be within limits etc., it's possible I'm extra sensitive to this). It caused numbness, prickling and a burning sensation inside the arm. Due to this I obviously moved to return the watch, and while I was in the process of returning it, the company charged me for a one-year subscription to the app that I never signed off on. I was in dialogue with customer service about the problems and processing a return, so they very obviously knew I was not going to be keeping the watch or app, and it's highly concerning that they would process a charge on my credit card without my consent or knowledge.

Overall the company seems highly unprofessional and the pains caused by the watch are concerning, no matter what their test results say. I'd be highly reticent to buy from them in general due to this, and given that they also charged my credit card without approval I advice people to stay away. It's a shame because the watches look good and are subtle in the design as far as smart watches go, and I was excited about this purchase. Needless to say, extremely disappointed in the whole experience.

I have a Withings scan2 watch and despite contacting Withings numerous times over a period of month, my watch is still not working as it should. I do not receive notifications and despite trying to fix the problem as advised, the issue continues.
Customer service refuse to escalate and simply say it has been raised with engineers. Unfortunately I can only advise to stay away from this company.

Withings customer service is terrible. My product failed, and instead of taking responsibility, they sent a generic copy-paste apology and offered a 30% coupon so I can spend more money on another unreliable product.

Premium prices, cheap support. Completely unacceptable.

Got this scale in mail that I did not order. I didn't even know what Withings was!! SCAM! There is no customer service phone number and no way to contact anyone for assistant at this place called Withings. Law says I can keep it and not pay for it. Sounds like that's what I will do.

Received my 3rd Withings watch today (ScanWatch 2). I have been using Withings watches for over 10 years now and I continue to receive compliments on my watches. Highly recommend them for the timeless look of the watches with the smart watch features. I will continue to be a loyal admirer and customer.

Setup was extremely easy with the ScanWatch 2 and improvements have been made in comparison to the original ScanWatch.

With my first scanwatch, I had issues with the side button not working within the warranty period. Customer service help me troubleshoot and sent me a new watch when we were unable to fix it.

I ordered a Nova Scanwatch. It was supposed to be two-day shipping, and I got a FedEx notification that it would arrive the next day. After it hadn't arrived for several days, I checked the FedEx website and learned that my watch was en route to Shanghai, China. From there, I tried for DAYS to get a hold of any support at Withings, but it wasn't easy, as they seem to be running their entire support structure on AI.

I eventually reached a human, but they were of little help, and I was told my situation would be escalated to a higher level of support. It's been weeks and nothing. I have replied to the support email I received (as they want you to), but have not received a response. I could not cancel or get a refund, nor could I get them to send me another watch. My only recourse has been to dispute the transaction through my credit card company. What an absolute fiasco. Real shame, because frankly, I was looking forward to owning the watch.

Extremely disappointing experience with Withings.

The watch was advertised with 1-day delivery, but shipping was delayed by several working days. UPS then failed delivery and immediately returned the package without offering any pickup location or alternative delivery option.

The worst part, however, is the customer support. It is almost impossible to reach an actual human. Customers are pushed through endless FAQ pages and AI chatbots that repeat generic return instructions instead of actually resolving the issue.

At this point I still do not have the product, and resolving the problem requires far too much effort for a premium-priced device.

Very poor logistics and very poor customer support experience.

Not a good company at all. Their products on paper look good and cutting edge, some are okay. But I bought their flagship scales, and had endless problems with it. Most of the time it couldn’t read certain metrics despite following all the steps, and it made my mornings stressful. In the end the device stopped working despite being careful with it after about 14 months.

When I emailed customer service they asked for a photo, and said based on the photo I had broken it, and offered for me to buy a replacement at a discount. I asked them to point out where on the photo there was damage specifically, and they could not answer. Just something along the lines of ‘we’re sorry this wasn’t the answer you wanted but the offer for a discount on a replacement is available’.
Basically lying and gaslighting so they didn’t have to replace it and used it as an opportunity for getting a new sale.

Since then I have never bought another of their products (I had bought a couple prior).

Also a lot of the useful features on their app are hidden behind a paywall.

In short, their products do not reflect the price point paid in terms of quality and durability, they are not trustworthy to honour warranties, they are exceptionally greedy, and I would avoid at all costs.

Do NOT waste your money on Withings body composition scales. I purchased this scale expecting accurate readings, and instead got wildly inconsistent body fat measurements — swinging from 16% to 22% body fat within the same week, and even jumping from 21% to 22% within the same 5-minute window on the same morning. That is not a scale, that is a random number generator.
When I contacted support and provided the actual data as evidence, I was dismissed with a generic copy-paste response telling me that “body composition measurements can naturally fluctuate” due to hydration and time of day. I provided them proof of a 6 percentage point swing and they called it normal. It is not normal. It is a defective product.
After 13 back-and-forth messages with their support team, I received zero accountability, zero resolution, and zero acknowledgment that the device is malfunctioning. I am now returning the product and filing a complaint with the Better Business Bureau.
Save yourself the frustration and your money. There are far better options on the market from companies that actually stand behind their products.

Great set of health monitoring products. Good quality !

I loved my scanwatch, but then it started to leak. Withings customer service was amazing and within 2 days they had sent me a replacement product as it was still within warrantee. I love the scanwatch Nova even more.

Perfect ! Quite easy !

Bought a scale, didn’t work when it arrived, but they exchanged it. Fast forward around 18 months, and it’s broken again, which you would think they would be pretty embarrassed about. Anyway, at least it comes with a 2 year warranty, right? Well they claim that because the original they shipped out never worked and they’ve already replaced it once, the 2 year warranty no longer applies!

But they will give me 30% off a new one apparently, which if I’m lucky, may last just long enough for the warranty to expire. No thanks.

Stay away.

Used to be a good company, but now is poor quality with bad support and once the device is over 2 years old you should expect it to fail with no support.

Bught a scanwatch 2 , it work,s fin in 2 month.
But started to show wrong temperatur.
Contaced service but no response from service dep.
Don,t but any electronics from Witings

We paid a nuts amount of $dough for a Withings Cardio weigh scale. Suddenly the info on its screen was upside down & the scale wouldn’t work. We tried everything: soft & & hard factory resets, deleting & reinstalling the Withings app but to no avail. The obvious thing would be to contact customer support. Ready, the reality is there is no Withings customer support. You can’t say e mail or tel a human being from Withings. Try & you’ll find that you can liaise with a bot that doesn’t work. You can also try reading about other people’s Withings community problems.
Finally, we chucked in the bin the nuts expensive Withings scales. What a waste of money!
I’ll never ever buy another Withings product.
Go jump in the lake Withings.
Boo Withings!