Follow up review on Wizebets . Still proving to be a fair honest casino I'm still playing on their sire. Have also had a few fair wins unfortunately I stupidly didn't withdraw when u should h... See more
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See what reviewers are saying
Mu vip manage Ryan is super helpfull amazing person. Explain everything what i dont know. Very presonal look to every player. Keep doing, bevause your manager is big side of that u will come back or n... See more
Company replied
I've enjoyed playing at Wizebets. First of all their interface is very user friendly and they have most of my favorite game providers. But what stands out the most for me is the fact that for some rea... See more
Company replied
This website isn't what it used to be. You used to get your money deposited within two days. If you win money now, you have to beg for it. I've been waiting a month for €500. I keep getting told,... See more
Company replied
Company details
Written by the company
Our casino provides you with the opportunity to play lots of exciting games both in free demo mode and using real money. To play using real money, you need complete a quick registration process on our website and make a deposit. Registration on our website only takes a few seconds. Wizebets's Customer Support Team consists of highly qualified professionals who will be happy to assist in solving any issues or questions you may have when using our services. The goal of our support team is to make your visit at Wizebets.com as comfortable and enjoyable as possible. You can contact us via Live Chat or by writing an email to support@wizebets.com.
Contact info
3.6
Average
576 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Great customer service Ryan the vip…
Great customer service Ryan the vip manager is awesome, loved the games but never was lucky and out quite a lot through but did get wins yeww! Good
April 14, 2024
Unprompted review
Reply from Wizebets Casino
Dear Justine,
Wow, what an adventure you've had at our casino! We're thrilled to hear about your experience and grateful for your kind words regarding our VIP manager, Ryan.
Ryan takes great pride in providing top-notch service to our VIP players, and it's wonderful to hear that his efforts have contributed to your positive experience with us. We'll be sure to pass along your appreciation to him!
While luck may have been elusive at times, we're glad to hear that you still managed to enjoy some wins along the way. We understand that the journey is just as important as the destination, and we're honored to have been a part of yours.
Your feedback is invaluable to us as we continuously strive to improve and enhance our offerings. If there's anything else we can do to elevate your experience or address any concerns you may have, please don't hesitate to reach out.
Thank you once again for choosing our casino. We're grateful for your patronage and look forward to many more exciting adventures together!
Best Regards,
Wizebets Casino Team
I like the reply really quick.
March 14, 2024
Unprompted review
Reply from Wizebets Casino
Dear Arief,
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear that you value our quick responses.
We strive to provide not only a seamless gaming experience but also prompt and efficient customer service. Your satisfaction is our top priority, and we are committed to ensuring that every interaction with our platform is met with the utmost attention and timeliness.
We understand the importance of swift responses in today's fast-paced world, and we continuously work to maintain our high standards in this regard. Whether you have inquiries about our games, need assistance with transactions, or simply wish to provide feedback, our dedicated team is here to assist you every step of the way.
Once again, thank you for choosing us! We look forward to serving you in the future and continuing to exceed your expectations.
Best Regards,
Wizebets Casino Team
Great support system 24/7 and nice…
Great support system 24/7 and nice games!
April 5, 2024
Unprompted review
Reply from Wizebets Casino
Dear Dimitris Papakitsos,
Thank you immensely for taking the time to share your experience with us. We are overjoyed to hear that you have found our support system to be exceptional and our games to be enjoyable.
Ensuring that our players feel supported and valued is of utmost importance to us. Our dedicated team works tirelessly around the clock to provide prompt and efficient assistance whenever it is needed. Knowing that our efforts have positively impacted your experience brings us great satisfaction.
Moreover, we take pride in curating a diverse and exciting collection of games to cater to all preferences. We strive to offer a gaming experience that is both entertaining and immersive.
Your feedback serves as a source of motivation for us to continue delivering excellence in every aspect of our service. Thank you for choosing us as your preferred gaming destination, and we look forward to providing you with many more enjoyable experiences in the future.
Best Regards,
Wizebets Casino Team
Only giving scatters when you have…
Only giving scatters when you have wagering amount of money. Or when you are not verified yet.
March 29, 2024
Unprompted review
Reply from Wizebets Casino
Dear Peanut butter,
Thank you for taking the time to share your feedback with us regarding your experience on our casino platform. We value all feedback from our players as it helps us improve and provide a better gaming experience for everyone.
We are sorry to hear about the challenges you've encountered. Your satisfaction is of utmost importance to us, and we would like to address this matter promptly to ensure that your concerns are resolved satisfactorily.
To better understand the specific situation you've described, we kindly ask that you reach out to our support team directly. Our dedicated support staff is available to assist you with any issues or questions you may have regarding scatter rewards, wagering requirements, or account verification. They will be more than happy to provide you with detailed assistance and guidance tailored to your individual circumstances.
Your feedback is invaluable to us, and we are committed to addressing your concerns and improving your overall experience on our platform.
Thank you for choosing our casino, and we look forward to assisting you further.
Best Regards,
Wizebets Casino Team
be careful
be careful. they don't pay out. their customer service is in India, and their only goal is to make money and not let you withdraw it. I made 10.000 euro but I never got paid. I got all sorts of comments, like 'they need to check", It will come and so on. Their customer Service is in India. do not spend your money here. They are not a casino.
March 26, 2024
Unprompted review
Reply from Wizebets Casino
Dear Lian,
Thank you for reaching out and bringing this matter to our attention.
We are truly sorry to hear about the inconvenience you've experienced with your withdrawal request. Your feedback is extremely important to us, and we want to assure you that we are committed to resolving this issue promptly.
Regarding your withdrawal, we understand your frustration, and we apologize for any delay you may have experienced. The withdrawal process can sometimes take longer depending on the chosen withdrawal method and certain verification procedures. However, please know that we are here to assist you every step of the way.
We kindly ask you to get in touch with us directly so that we can investigate this matter further and provide you with the assistance you need to facilitate the withdrawal process. Our dedicated support team is available to address any concerns you may have and ensure that you receive the funds you are entitled to.
Please don't hesitate to reach out to us via email or live chat with your account details, and we will do everything in our power to help resolve this situation to your satisfaction.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Best Regards,
Wizebets Casino Team
Klantenservice reageert nergens op ben…
Klantenservice reageert nergens op ben al een 6 maanden bezig om mijn geld terug te krijgen. Ze negeren me nu gewoon volkomen. Dat is hun klantenservice
25/3 still no reaction
27/3 still no reaction
02-04 still no reaction
10-04 still no reaction
04-05 still no reaction you see how much they want to help players 🤣
03/06 still no reaction
8-07 still no reaction 🤣
13-08 still no reaction 🤣🤣
04/09 still no reaction
6-12 after 50 more e-mails still no reaction 🤣🤣
25-01-25 still no reaction 🤣🤣🤣
23-08-25 1,5 year later
Still no reaction or update 🤣🤣
27-01-26 still no reaction🤣🤣 2 years later
17-04 still no reaction
March 22, 2024
Unprompted review
Reply from Wizebets Casino
Dear Maartje,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the difficulties you've faced in trying to reach our customer service team and for the delay in resolving your issue.
Please allow us the opportunity to investigate this matter further and provide you with a resolution. We kindly ask you to reach out to us again, either through our customer support email or live chat, so that we can assist you directly.
We are genuinely concerned about the challenges you've encountered, and it's important to us that we resolve this issue to your satisfaction. Rest assured, we will do everything in our power to address your concerns and regain your trust.
Once again, we apologize for any inconvenience or frustration this situation may have caused, and we appreciate your patience and understanding as we work to resolve it.
Thank you for your cooperation, and we look forward to assisting you with your issue.
Best Regards,
Wizebets Casino Team
No pay out
there are super fun games on it. only so many minus points, verification was really difficult, but the live chat helped easily. only payout.. I have won more than 2k and have been waiting for more than 3 days for a payout to come, and it is still pending, it is highly likely that you will simply not be paid out
March 8, 2024
Unprompted review
Reply from Wizebets Casino
Dear Esmay,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you enjoyed the variety of entertaining games available on our platform. Providing an enjoyable gaming experience is at the heart of what we do.
We understand that the verification process can sometimes be challenging, but we're glad to hear that our live chat support was able to assist you efficiently. Ensuring the security and integrity of our platform is of utmost importance, which is why we have stringent verification procedures in place.
Regarding your withdrawal request, we sincerely apologize for any delays you may have experienced. Rest assured, our team is working diligently to process all withdrawal requests as quickly as possible. However, certain factors, such as verification requirements and transaction processing times, can affect the speed at which withdrawals are completed.
We kindly ask that you provide us with your account details or reach out to our customer support team to inquire about the status of your withdrawal. We are here to assist you every step of the way and ensure that you receive your funds in a timely manner.
Once again, we apologize for any inconvenience you've encountered and appreciate your patience and understanding.
Best Regards,
Wizebets Casino Team
Reply from Wizebets Casino
Dear Jeroen Harrewijn,
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a fun and enjoyable time at our casino.
Ensuring that our players have a fantastic gaming experience is our top priority, and we're delighted that we were able to provide you with entertainment and excitement during your time with us.
If you have any feedback or suggestions on how we can further enhance your experience, please don't hesitate to let us know. We're always looking for ways to improve and exceed your expectations.
Once again, thank you for choosing our casino for your gaming entertainment. We look forward to welcoming you back for more fun-filled experiences in the future!
Best Regards,
Wizebets Casino Team
Never go to this casino they scam!!!
Never go to this casino they scam!!!! They tell in comments they react on my mail. Like in this comment. But when it goes about 1000 euros+ refund or cashback they dont react anymore they say at first they will help you but after they dont react anymore on your mails. Autolivechatbot. Watch out its all a setup!!!!
March 1, 2024
Unprompted review
Reply from Wizebets Casino
Dear FLOWZ Justin,
Thank you for alerting us to your concerns. We are genuinely sorry to hear about your negative experience and want to assure you that we take all feedback seriously.
To address your issue effectively, we kindly ask you to provide us with your account details and specific information about the situation you encountered. Alternatively, you can reach out to our customer support team via live chat for immediate assistance.
Your feedback is invaluable to us, and we are committed to ensuring the satisfaction and trust of all our players. Thank you for bringing this matter to our attention, and we look forward to resolving it promptly.
Best Regards,
Wizebets Casino Team
CASHOUT IS IMPOSSIBLE!!
I deposited €800 and won 1148 euro. its already the 5th day and im still waiting for the confirmation of the withdrawal. they say 3-5 days max but im already at the 5th day. when u try to contact the live chat u get standard answers they can't give you any normal answers. ofcourse they gonna say that they cant contact the finance department. but one thing they forget is that with the verification they could contact the finance department immeditately as they need to accept your verification. i am 100% sure i won't get the moneyi won. i keep you guys posted in the mean time don't gamble here. Cashout is impossible. if i will recieve the money i will change my review but i doubt it. so i see it as a loss. I am Warning you if u don't want to loose your money don't play here. you regrett it just like me.
Its get even worse. 446 euro balance. Than the site crashes. 46 euros left. Asked them what happened. They wont help you and steal your money. Dont even try this casino you will regrett in a bad way. Every euro u will deposit is a lost one. U can get it back
February 26, 2024
Unprompted review
Reply from Wizebets Casino
Dear idii mett,
Thank you for reaching out to us and sharing your concerns regarding the withdrawal process. We understand how important it is to receive your winnings promptly, and we apologize for any inconvenience caused by the delay.
Please be assured that all withdrawal requests are processed by our financial department in the order they are received to ensure the security of your account and transactions. However, we understand your frustration with the extended processing time, and we apologize for any inconvenience this may have caused.
To assist you with the balance error and to provide you with information on the current status of your withdrawal, could you please provide us with your account details? This will allow us to investigate the situation and provide you with a timely resolution. Alternatively, you may also reach out to our customer support team for immediate assistance.
We value your feedback and take your concerns seriously. Rest assured that we are committed to resolving this issue and ensuring that you receive your winnings without further delay.
Thank you for your patience and understanding. We look forward to resolving this matter for you as quickly as possible.
Best Regards,
Wizebets Casino Team
Great Casino
Fast website, everything looks smooth and the live chat is 24/7 available, especially Lili is such a good help.
5/5 *
February 15, 2024
Unprompted review
Reply from Wizebets Casino
Dear Pascal Winters,
Thank you for your positive feedback! We're thrilled to hear that you've had a smooth experience navigating our website and that our live chat support, especially Lili, has been helpful to you.
Ensuring fast and efficient service, as well as providing round-the-clock support, are top priorities for us. We're delighted that we've met your expectations in these areas.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to ensure that your experience with us remains seamless and enjoyable.
Thank you for choosing our casino, and we look forward to serving you again in the future.
Best Regards,
Wizebets Casino Team
Very helpful at helpdesk.
Very helpful at helpdesk.
Great site with lot of options.
February 10, 2024
Unprompted review
Reply from Wizebets Casino
Dear Pascal S,
Thank you for sharing your experience with us! We're thrilled to hear that you found our helpdesk team to be very helpful. Providing exceptional customer service is a cornerstone of our commitment to excellence, and we're glad to know that our team was able to assist you promptly and effectively.
It's fantastic to hear that you're enjoying the variety of options available on our site. We believe that offering a diverse range of games and features ensures that there's something for everyone to enjoy, and your positive feedback reinforces that belief.
We're constantly striving to enhance our services and offerings to better serve our valued patrons, so if there's anything specific you'd like to see improved or added, please don't hesitate to reach out.
Thank you once again for choosing us. We appreciate your support and look forward to providing you with many more enjoyable experiences in the future!
Best Regards,
Wizebets Casino Team
Wizebets great online casino
Wizebets Casino is a great online casino with a large selection of games and providers.
They also provide exceptional customer service and always give solutions to any issues faced with deposits etc.
I would definitely recommend this casino to others!
February 6, 2024
Unprompted review
Reply from Wizebets Casino
Dear Nicole Seneviratne,
Thank you for taking the time to share your positive experience with our casino!
We're delighted to hear that you find our casino to be great and that you appreciate the extensive selection of games and providers we offer. Providing a diverse and enjoyable gaming experience for our players is one of our top priorities, and we're thrilled that we've met your expectations in this regard.
We're also pleased to know that you've had positive interactions with our customer service team. Ensuring that our players receive exceptional support and prompt solutions to any issues they may encounter is something we take great pride in. Your satisfaction is paramount to us, and we're committed to providing the best possible service at all times.
Thank you for recommending our casino to others. Your support and recommendation mean a lot to us, and we're grateful for the opportunity to continue serving you and our valued players.
If you ever have any questions, feedback, or suggestions, please don't hesitate to reach out to us. We're here to help and ensure that you have a fantastic gaming experience with us.
Best Regards,
Wizebets Casino Team
Good casino I play allot of slots here
February 6, 2024
Unprompted review
Reply from Wizebets Casino
Dear Wesley Aspers,
Thank you for sharing your experience with us!
We're thrilled to hear that you enjoy playing at our casino and appreciate your loyalty. Offering a wide variety of slots is something we take pride in, and we're delighted to provide you with an extensive selection of games to enjoy.
If you ever have any questions, suggestions, or if there's anything we can assist you with, please don't hesitate to reach out to us. We're here to ensure that your gaming experience with us is as enjoyable as possible.
Thank you for choosing our casino, and we look forward to providing you with more exciting gaming experiences in the future!
Best Regards,
Wizebets Casino Team
Fast payouts and good helping about…
Fast payouts and good helping about verrification of my account i have enjoy the lot of games what they have
January 31, 2024
Unprompted review
Reply from Wizebets Casino
Dear William,
We'd like to personally thank you for your recent feedback regarding your experience at our casino. We sincerely appreciate the time you took to share your thoughts and are pleased to hear that you had a positive experience using our services.
Fast payouts and a hassle-free account verification process are integral aspects of our commitment to providing an exceptional gaming experience. Your recognition of these efforts is truly inspiring to our team. We are constantly working to ensure that our players enjoy a seamless and enjoyable gaming experience - from account creation to withdrawal.
Moreover, we are happy to know that you have checked out the diverse range of games we offer and enjoyed them. Our team works diligently to build a large collection of games that cater to a variety of preferences, ensuring that there is something for every gaming enthusiast.
If you have any suggestions or specific feedback on how we can improve your experience, please don't hesitate to share them. We value your input and are constantly striving to improve our services based on customer feedback.
Thank you once again for choosing us as your preferred online casino destination. We look forward to bringing you more entertainment and a seamless gaming experience in the future.
Best Regards,
Wizebets Casino Team
great casino
Alright..
where to begin ;)
This is such an awesome casino I mean the service is just amazing and the bonuses you get is fenomanel. You can ask anything
January 25, 2024
Unprompted review
Reply from Wizebets Casino
Dear J van Daele,
First and foremost, a big thank you for sharing your enthusiasm about our casino – your upbeat review has certainly brought smiles to our team.
We're thrilled to hear that you find our casino awesome, and your praise for our service and phenomenal bonuses is truly uplifting. Creating a remarkable experience for our players is at the core of what we do, and it's fantastic to know we're hitting the mark for you.
The fact that you feel comfortable asking anything is precisely the kind of open communication we strive to foster. Should you ever have more questions, suggestions, or just want to share your thoughts, our virtual doors are always open.
Thank you for choosing our casino and for being a part of our vibrant community. We're excited to continue providing you with an awesome gaming experience!
Best Regards,
Wizebets Casino Team
worst online casino available
literally bizarre that this site is even online. After i finally 'won' a bonus of 100 euro's my balance suddenly dropped from 190 to 90. The only bonus I won while losing 1000 euro's even got taken away from me. I have experience with casino's and you are aware of likely losing some or most of your money but i've never ever seen anything like this.... spending 1000 and not even winning over 50x for once with a 1 or 2 euro bet is just pathetic
January 12, 2024
Unprompted review
Reply from Wizebets Casino
Hello there,
We appreciate you taking the time to share your feedback, and we're sorry to hear about your recent experience on our platform.
To address this issue that you've described promptly, we kindly ask you to provide us with specific details via our support chat. This will help us investigate and resolve the matter more effectively, and please, indicate that review in the chat.
Your feedback is valuable to us, and we are committed to ensuring a positive experience for all our players. Thank you for bringing this to our attention, and we look forward to assisting you further.
Best Regards,
Wizebets Casino.
Bad bad bad bad not game
January 9, 2024
Unprompted review
Reply from Wizebets Casino
Hello there,
We're sorry to hear that your experience with our casino has not met your expectations, and we appreciate you taking the time to share your feedback.
We value your opinion and are dedicated to making the necessary adjustments to ensure a more positive experience in the future. You can also reach out to our customer support team directly with more information so that we can address any specific issues you may have encountered.
Thank you for your feedback, and we look forward to the opportunity to better serve you in the future.
Best Regards,
Wizebets Casino.
This is a bulshit casino.They are so…
This is a bulshit casino.They are so hungry to take your money.You never win because the payouts rate are the smaller for all online casino.Do not play ,do not make account!
January 7, 2024
Unprompted review
Reply from Wizebets Casino
Hi there,
We're genuinely sorry to hear about your dissatisfaction with our casino experience. We value all feedback, and we take concerns like yours seriously.
We understand that everyone's experience may differ, and we regret that you feel our payout rates have not met your expectations. We strive to maintain competitive and industry-standard payout rates to ensure fairness.
If you're open to it, we'd appreciate the opportunity to investigate your specific concerns further. Please reach out to our customer support team with more details about your experience.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our casino.
Best Regards,
Wizebets Casino.
Verry good person
January 7, 2024
Unprompted review
Reply from Wizebets Casino
Hello there,
Thank you for your positive comment!
We're delighted to hear that you had a positive experience with our support team.
At our casino, we believe in providing exceptional customer service, and it's fantastic to know that you found our team to be very good. If there's anything specific you'd like to share about your experience or any suggestions you may have, please feel free to let us know.
We appreciate your support and look forward to serving you even better in the future. Thank you for choosing us!
Best Regards,
Wizebets Casino.
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