West Midland Safari and Leisure Park Reviews 156

Considering how much money the company must make you refuse to pay your builders, leaving them 15k out of pocket. Disgusting, you should be ashamed.

Unclear for buying tickets on the website.

There were buy 1 get 1 free but no notifications that cannot offer the free return and warning during the process. However, it was expensive than bought the original one.

It was ridiculous and also sent the free return link to me.

Always only said all were your responsibilities.

That business strategy of this park will make it closes soon.

Everything now seems geared to the lodges, with animals being moved to the lodge viewing areas, there really seems little point in the safari drive. Held in the pens only to find no wild dogs (they have african wild dog lodges) & no white lions (they have white lion lodges) they appeared to be completely empty compounds!
The dinosaur trail and ice age trail are unkempt with many of the exhibitions showing more that a bit of wear with no obvious upkeep.
The the rides, no pirate ship, no water flume and no rhino rollercoaster, so a third of the rides for 10+ year olds out of action.
It just feels like they have prioritised lodges over everything else which is really disappointing as these are for the elite few really.

Loved the drive through it took us 1 hour to complete gutted no white tigers would have liked to see more animals on the drive lots of deer type animals we liked the wild dogs. Food was very average and cost over 60 pounds for dinner for 4 and a snack later of 5 dounts and 4 drinks was 21 pound which I thought was expensive. The walk through was great and we enjoyed the birds and bats that flew all around you. We had a talk about a stick insect and a chinchilla this was good the girl that done the talk was great. The rides what can I say terrible I got our wrist bands which was already paid she said 4 rides are not working is that OK I said it would have yo be as I already paid too many spinning rides the ghost ride was rubbish the monkey ride broke with people on it so shut for a hour the drop just dropped once and then done not worth the money

Place totally geared up to prioritise the lodge guests over day visitors. All the favourites such as lions, tigers... been moved to the lodges, leaving hardly any viewing points for day visitors. They can hardly call these new lodge areas for the animals a safari either as they are small compared to the size of the area they used to have in the safari part. Left feeling like a second class citizen. They need to be honest about what's now on offer for day visitors.

Went out of season on a Monday. Safari drive was quiet and saw lots of animals BUT NO WHITE TIGERS. Went into the walk area - lots closed for refurbishment eg penguins and sealions. Good value wristband for the little penguins (£7). 9 rides for her and no queues. Great value day out despite the missing animals.

Not what it used to be at all. Overall we had a decent day because we tried to make the best of it. You can no longer feed the animals, I’m guessing this is due to the horrendous volume of traffic. The animals aren’t interested in the cars so you barely see anything and the ones you do see look very fed up, takes such a long time to get around due to traffic. There’s barriers into the outside activities once you park up, there’s turnstiles and only 1 pushchair/wheelchair entrance, most people had prams- it was pouring down with rain and it took ages to get through. I think as they should scan your tickets as you enter this should be proof enough you’ve paid. One of my tickets wouldn’t load for my tiny baby who was free any way, I was treated like a criminal with the rude member of staff grabbing my pram and shouting that I was trying to enter without a ticket after spending over £100 for this day out! Disgusting customer service. The food is a massive rip off in the restaurant, they don’t even provide plates, we expected this though, I would recommend taking a picnic. The lady at the wristband collection was also miserable and very rude. I think if the staff hate working with the public so much maybe they should find employment elsewhere. The funfair was very good, my toddler had a little penguin wristband which I found great value (only £7) for the things he could go on and the queues weren’t too bad. I won’t rush back. Used to go here so much when I was younger, such a shame to see it’s gotten very commercialised and overpriced and the staff we encountered were vile.

Bigger animals seem to have moved to less seeable areas unless you book a cabin its hit and miss whether you see anything. 🐘 looking bored again pacing up and down and swaying a lot . We went on a weekday , quieter . Eventually into carnivore after waiting 10 minutes while one of rangers swapped car at gate with his mate and chatted for ages . Prairie dogs hidden in corner again and now and again see a tail flicking. Same in lions . It's OK place but you just got to be lucky sometimes as to whether you see much or not . Cheetahs look good . Observation windows aren't that good , lot of reflection taking photos , maybe should have slanted them a bit to reduce glare .

Went here years ago and was brilliant just come back from taking the family and salt it’s no longer a safari but merely a bumper to bumper traffic jam, with the animal enclosers being torn up by the vip safari and jeeps now driving over the ground, the animals are herded towards the lodges. So cars are stopping just to try and get a glimpse of a bit of fur. Whole experience has declined into an expensive air BnB. Looking at the price to stay in lodges shows where they are prioritising. I don’t think this will be open to the general public in a few years but will be an expensive staycation site.

Worst experience
Booked slot for 12 drive thru
Seen few animals n I mean a few
Traffic was 2 hours long with kids just sitting thier because thiers no animals
Total waste of money

We were stuck in insane traffic inside the safari – it felt like being on the M6! Barely moved for over 3 hours, occasionally spotting an animal here and there. We had family visiting from abroad and thought this would be a fun day out, but it turned out to be a total letdown.

By the time the safari was over, everyone was exhausted and fed up. We didn’t even bother with the rides or any other activities (if there were any).

Honestly, it felt like a complete waste of £150. Wouldn’t recommend

We were three family parties who visited yesterday with children ranging from 6 to 15. Although the stop/start through the safari; because of security and safety makes the drive through a bit slow. We saw lots of animals including lion cubs which the kids loved. The sea lion show was a bit short and not very exciting. The queues for the fair rides were not too bad so the kids got to go on some rides twice. However one of the roller coasters broke down just as we got to the front of the queue and didn’t reopen until late afternoon. The ice creams and drinks are pricey but they always are in such places. Don’t know about food - we took picnics. All in all I’ve given it 3 stars because it wasn’t a bad day out. The children enjoyed it and that was the main thing.

Absolute waste of money, took my daughter (1) and sister (7) There is absolutely nothing there for babies - not even the park had a baby swing so she had a day out of doing nothing basically, my sister was just under 1.2m so didnt get to go on most of the rides. It was awful and so overpriced. The animals look depressed (the ones you actually can see) it was a hot day, hardly any water to be spotted out for them. The drive through took over two hours! Endless gates and lights to go through, too many cars at one time too. Overpriced and unenjoyable day out for my daughters birthday and I'm unbelievably gutted as I remember it being a lot better than this. All the staff were just downright rude or miserable too.

not even 1 star it should be 0. So bad, waste of money , DO NOT go. No animals to see plus it’s a shit place & very boring. We came for just the rides but they made us pay for admission which was £32 pp just to enter the park and go to the drive thru to see NO animals. DO NOT recommend coming here and wasting your time/money.

Really wish I read the reviews before spending £120 plus fuel and picnic to bring my niece and nephew here during the heatwave. No shade, no animals, infested by wasps, drinks were extremely over priced. The rides kept breaking down, the ghost ride is one trip round the block with no lights working my 4 year old nephew and 11 year old niece were bored out of their minds. Tried emailing customer service 4 times complaining how much of a rip off it was and no response. Then I stumbled upon all of these bad reviews and wish I found them before. Avoid at all costs! I came about 6/7 years ago and it was amazing. Such a dump and rip off now.

Dont bother. Very few tired dirty looking animals. Nothing to enrich them. Didnt see many water troughs about. So sad. You presume that lions or tigers would be roaming round. No all locked away. As for the poor bull elephant in small ares. The grass had been cut very short. All in all swful.

I remember visiting in the 90's and late 80"s when you could feed the animals through the window of your car. Ill never forget when the giraffe stuck his head through the sunflower for some food pellets that me and my friend were holding,and we were laughing so hard. You'd have wilderbeast wander over and you could feed them also. Then you had the infamous monkeys that would run all over your car and sometimes nick a part or two off it.

My partner and I took our 3 year old son today and I can only describe it as a maximum security prison with the odd animal scattered here and there. On the drive around we were confronted with endless sliding gates the were light controlled, they take forever to get through, and whe you do get through, there's very little too see.

You can no longer feed them, touch them or have them anywhere near to your car.

They've literally sucked all of the fun out the place. My son was bored out of his mind.

Will not be returning, rubbish

A complete waste of money took our child and few of her friends for her birth didn’t really see any animals apart from hippos few giraffes and one elephant didn’t see any lions white tigers wild dogs not sure if they even have them there anymore not allowed to feed the animals that’s been stopped and then we went to the fair that needs updating aswell all in all a disappointing day out

We visited yesterday with our young son. We started with the drive through safari, what a joke! I've moved quicker on the M25 in rush hour! Too many cars and noone directing traffic. Large enclosures with absolutely no animals in and I think the total amount of animals we say in over 2 hours was about 10. Don't waste your money!

Came before. Had lots of white lions etc. NOW...nothing!!..lack of animals...lack of everything! Total dross..and complete scam..
Would not come back..even if it was free!.
Owners should be sued for scamming customers