WonderDays Reviews 

I recently contacted WonderDays after realising that two gift vouchers my wife and I had received as a wedding present had unfortunately expired.

Earlier this year, my wife and I went through significant family-related health challenges, and understandably our focus shifted entirely to supporting our family throughout. As a result, many personal plans were put on hold, and it was only recently that I discovered the vouchers had expired.

I reached out to WonderDays to explain the situation, and Lizzie M from Customer Service could not have been more understanding and compassionate. She took the time to read my email, expressed genuine empathy for what our family has been going through, and kindly arranged for both vouchers to be reinstated and extended for a further three months. She even waived the usual admin fee as a goodwill gesture.

In a world where customer service can often feel impersonal, Lizzie's kindness, understanding, and willingness to help genuinely meant a great deal to us.

Thank you, Lizzie, and thank you WonderDays for such excellent customer service. We are very grateful and look forward to finally enjoying our experience together.

Absolutely loved this experience as a huge lover of highland cows, it was perfect, highly recommend

I was having trouble booking an experience. I emailed and they help me with it. And in the end they made the booking for me as I was not that good with the Internet. Great customer service.

I had trouble with trying to book with vouchers. I was phoned back the same day as I left a message, the agent- Lizzie was so helpful giving me clear instructions and even sending my forms for me.
Excellent customer service agent

Had an issue when booking our experience so emailed & called for help. Abi was amazing - professional, polite
and very friendly .
We got a swift response, explained the problem and she got it sorted very quickly so we could continue and get everything booked. Awesome customer service.
Can't wait to go now! Thank you so much!

Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Would highly recommend a visit, even if it is just to have a wander around the farm and view the other animals.

We haven't been on the experience yet but very impressed with the customer service provided by Lizzie in the Wonder days team, especially given it was a bank holiday weekend. We were struggling to get in contact with the provider to book the experience but when we reached out Lizzie was very prompt in responding and chasing up the provider on our behalf.
Many thanks :)

It was really easy to book my experience, and a special thanks to Jess H who provided excellent customer service.

Got back to me within 24 hours and provided information that was helpful. Thanks Lizzie M
Helen A

Bought my mum a Mother's Day gift through Wonder Days — a tea trip on a riverboat down the Thames. Life got busy, the voucher expired, and I emailed them not really sure what to do.

Jess got back to me with a link to extend it for a year. £20. Sorted.

Then I noticed the booking said "for one person." Panic — I'd meant it for two. I went back to ask if she could do anything. Turns out I'd actually bought a second voucher months ago and completely forgotten about it. Not only did Jess spot that, she extended that one too — automatically, no extra charge, no fuss.

Here's the thing. Anyone can look good when everything's going to plan. The real measure of a company is what happens when something's gone a bit wrong, when the customer's made the mistake, when the easy path is to charge for the fix.

Jess was polite, quick, and proactive. She resolved it before I'd even finished asking. Wonder Days' whole ethos is customer service — and through Jess, they actually live it.

They're the experience company Virgin Experiences thinks it is. I'll be using them again.

I haven't yet had my experience but I reached out to Wonder Days for some advice. Lizzie responded to my email immediately. She explained clearly what I should do to progress my enquiry and gave the appropriate link, with instruction, and confirmed availability on my preferred day. Excellent customer service. 5 Stars. Thank you Lizzie 😊

Great experience. Lizzie was extremely helpful and went above and beyond to help me, I’ll be using again in the future.

Contacted regarding multiple voucher codes. Lizzie was more than happy to help and within great time

The customer services team have been really helpful with a query regarding a location being removed. Very quick to reply and resolved the issue super quickly!

Excellent customer service from Lizzie M, thank you for dealing with my request so promptly, it was really appreciated.

Brilliant!
We thoroughly enjoyed the experience. The pie making was great fun, and we learned a lot about the history of the pork pie and the surrounding area. Simon was so patient and helpful too,
The ploughmans for two was presented to us in a large box to take away, it was plentiful and delicious.

Excellent and friendly service from Lizzie at WonderDays, a credit to the company.

Lizzie helped me to exchange my voucher and the process was straight forward. She was very polite and helped solved my issue straight away.

Needed help with extension of voucher and Lizzie was very quick to respond and helpful