WonderDays Reviews 

576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team for their prompt responses, genuine helpfulness, and constant willingness to resolve voucher or booking issues smoothly. People also enjoy the fantastic range of memorable activities, describing the local guides and instructors as wonderfully friendly, patient, and knowledgeable. However, some people mentioned experiencing occasional communication delays, shorter activity times, or concerns regarding customer service follow-ups. A few reviewers also felt that certain outing aspects felt a bit rushed or occasionally lacked the thorough personal attention they expected during peak times.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Service

People report overwhelmingly positive experiences with the customer service provided. Reviewers frequently... See more

Response time

Consumers find response times to be extremely efficient, highlighting fast and immediate support from the... See more

Product

Customers consistently note positive experiences with product, often purchasing vouchers as thoughtful gifts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Wou... See more

Company replied

Rated 5 out of 5 stars

The experience was gifted by our sons as we both, but especially my husband are Highlander coo fans. Lovely setting, cows are obviously well loved and looked after. Very gentle and happy to interact.... See more

Rated 5 out of 5 stars

I booked a junior driving experience for my son for his birthday and he absolutely loved it! The whole experience was fantastic. Seeing him driving super cars was amazing and such a good idea to allow... See more

Company replied

Rated 5 out of 5 stars

Nat & Lizziewere both wonderful in sorting out my present that had been booked at the wrong zoo. There were both professional and helpful and couldn't have done more for me. I look forward to... See more

Company replied


Company details

  1. Gift Shop

Written by the company

WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(576)

345 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect day

Arrived on the day, easy signing in experience.
I had booked 5 cars to drive and had 5 different instructors and I have to say every one of them was superb, giving information on when to accelerate, when to brake and when to lift off the brake going into the corners, didn't have to wait too long for any of the cars. Definitely recommend this experience

May 2, 2026
Unprompted review
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Reply from WonderDays

It's such great experience so thank you for leaving this review.

Rated 5 out of 5 stars

Great present for wanna be pilots …

Friendly bloke who took time to show how everything worked . My husband loved it , great set up , very life like . Even gave us some history on the spitfire itself.

May 3, 2026
Unprompted review
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Reply from WonderDays

Thank you `Melissa for leaving this review.

Rated 5 out of 5 stars

I spoke with LIZZIE via email

I spoke with LIZZIE via email, and what a diamond! It was a last minute birthday gift, and it was confusing with when to purchase dates, what was available ect, she answered everything quickly, and made it very clear!

April 30, 2026
Unprompted review
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Reply from WonderDays

Thank you and we're pleased to hear Lizzie could help

Rated 5 out of 5 stars

Late delivery

I chased a delivery that was overdue as I paid for an express service. I was lucky enough to get a response from Lizzie who was amazing. The gift was for my son in laws birthday the following day! Not only did she credit the charge but she got a replacement sent out the same day for delivery by 1pm the next day which did arrive. Therefore in time to give the gift. I did let Lizzie know and she was genuinely pleased and even wished my son in law a happy birthday!! Because of her I will definitely be using Wonderdays again.
I just hope my son in law and grandson enjoy their helicopter ride 🚁🚁🚁

May 1, 2026
Unprompted review
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Reply from WonderDays

We' re so glad Lizzie went above and beyond to help you and we're sure your family will love the helicopter ride!

Rated 5 out of 5 stars

Was struggling to book so called…

Was struggling to book so called wonderdays and without hesitation they booked and helped me make this day amazing for my boys. Five star service all tge way

April 28, 2026
Unprompted review
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Reply from WonderDays

Thank you for the great review.

Rated 5 out of 5 stars

We had the best day

We had the best day. The river boat trip was perfect very scenic we got commentary on the return which was really good. Then we had our afternoon tea, this was amazing, the food was perfect, that much we brought some home with us. Would highly recommend

April 23, 2026
Unprompted review
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Reply from WonderDays

Thank you for leaving this review and we're so glad you had a lovely experience.

Rated 5 out of 5 stars

Lizzie in customer service was…

Lizzie in customer service was brilliant, I made a mistake when ordering a voucher and lizzie sorted it out quickly and without any issue - definitely 5 out of 5 stars from me - would recommend buying from wonderdays (ask for Lizzie)

April 24, 2026
Unprompted review
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Reply from WonderDays

Thank you for taking the time to leave us this review Rach and we will pass on your praise to Lizzie!

Rated 3 out of 5 stars

We had booked 5 supercars - only 1 was available on the day

We had booked 5 supercars. It does state that there can be changes and they cannot guarantee the cars you book will be available on the day. However, only 1 of the 5 cars we booked were available. All the rest apparently had mechanical faults. The child had to pick other cars which were nowhere near as good as the ones that were he had wanted - such as the fast & furious car, police car and lamborghini huracan. The driving experience was at MOD, Woodbridge and the first thing you see when you park is a big sign warning you of asbestos. You then go into a large hanger to sign in and wait for the cars and between cars (presumably breathing in asbestos?). Later in the afternoon, the huracan was being driven on the track. I asked about this as it was one of the cars taken off the child's list earlier as it was not available. A very rude member of staff told me it was unavailable at the time but now it is available but that if the child wanted to drive in it we would have to pay extra. I said that surely the car should have been offered to him when it became available as he had booked it. I said that I had heard many people complaining as they were leaving and he said 'I don't think so'.
So my review is....... you will get to drive fast cars round a track and this is why I have given it 3 stars. It is expensive and it will cost you more on the day as they will try to upsell you as you book in and the photos and videos at the end are around £60 more. There was also a compulsory £3 parking charge when you arrive. There is a lot of standing around waiting in a hanger with portaloos and a burger van. I very much doubt they get repeat customers which is why they are not concerned by the way they talk to people - just that man though, the young man doing the photos was great. If you are desperate to drive fast cars this is your place. If you are set on the particular cars, don't bother.

April 18, 2026
Unprompted review
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Reply from WonderDays

Thank you for leaving this review and we're sorry that it wasn't 5 stars for you. We have passed on your comments to the supplier of the experience and we hope your child enjoyed the racing that they did.

Rated 5 out of 5 stars

I phoned to get help with a gift i had…

I phoned to get help with a gift i had purchased for my son I had ordered it for two people but the ticket just said one.
The lady who took my call was very polite and easy to talk to and in no time at all managed to rectify my query without any problems at all.
I would definitely recommend and i will have no problem in using this company again in the future.

April 23, 2026
Unprompted review
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Reply from WonderDays

We're so glad the team could help you and we hope he has a great experience

Rated 5 out of 5 stars

Lizzie helped me so much

Lizzie helped me so much, answered all my questions. Very nice person! Thank you

April 23, 2026
Unprompted review
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Reply from WonderDays

Thank you Diana

Rated 1 out of 5 stars

I chose express delivery

I chose express delivery, however the voucher arrived 4 days after placing the order. There was no estimated delivery date or tracking information provided, which made it unclear when it would arrive.
Additionally, the personalised message I submitted (and received confirmation for) was printed incorrectly – many letters were replaced with question marks, making the birthday message unreadable.
Overall, this was disappointing, especially as it was meant to be a gift.

April 17, 2026
Unprompted review
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Reply from WonderDays

Thank you for your review . We’re sorry this didn’t feel like a smooth experience, especially as it was for a gift.

We apologise that our shipping information wasn’t easy to find. As outlined on our delivery page and within the help widget, orders placed after the express delivery cut-off time (including those made on a Friday after this point) are processed the next working day, which can affect arrival times.

Regarding the issue with your personalised message, unfortunately our fulfilment system wasn’t able to properly process the Polish Latin script, which resulted in the characters being replaced. This has now been identified and fixed, so it shouldn’t happen again.

Rated 5 out of 5 stars

Very good after sales service.

Very good after sales service.
I received a voucher as gift. When it came to activating it, I had an error due to the email I provided not being recognised. I submitted a request via the contact form and had an email back within the hour informing me that they had fixed my problem and I was then able to continue and make a booking.

April 21, 2026
Unprompted review
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Reply from WonderDays

Thank you Tony, we're pleased that the team could help you and we hope you enjoy your experience.

Rated 5 out of 5 stars

Excellent customer service

I wrote an email to see if I could get my voucher extended - I received excellent service from Nat who sorted it out for me without delay - I was impressed by the helpful cheerful response and immediacy of the reply. Many thanks

April 10, 2026
Unprompted review
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Reply from WonderDays

Thank you for this review and we're pleased Nat could help you quickly and efficiently.

Rated 5 out of 5 stars

Incredible customer service

Lizzie M helped assist me with an issue I had with when I could use a gifted voucher based on my personal circumstances. She was quick to respond, understanding of my circumstances and made arrangements that were over and above what I was expecting. I would highly recommend using their services to friends and family on this customer service experience alone, with confidence that they want people to enjoy the experiences booked through them.

April 13, 2026
Unprompted review
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Reply from WonderDays

Thank you for the great review and we're happy to hear Lizzie could help you with your issue.

Rated 5 out of 5 stars

Fantastic service!

I purchased a murder mystery experience on the river and initially had some difficulty booking it after the purchase. However, I was genuinely impressed with the level of customer service I received.

Natallie was incredibly helpful and guided me through the entire booking process until everything was successfully confirmed. I really appreciated her patience and support throughout.

The customer service was fantastic—highly recommended!

April 13, 2026
Unprompted review
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Reply from WonderDays

Thank you for this review and for recognising Natalie's support. We hope you enjoy the murder mystery experience when you do it.

Rated 5 out of 5 stars

Fantastic customer care

Fantastic customer care, very quick to reply and fixed my problem very quickly

April 14, 2026
Unprompted review
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Reply from WonderDays

Thank you for this great review

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