Wonderland Awaits Reviews 

78
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I will shop here again. I wish I lived closer because I would definitely be shopping in store but for now online will have to do. I had searched everywhere for my dungarees and this was the only place... See more

Rated 5 out of 5 stars

Genuinely one of the kindest people we've met. Not to mention knowledgeable in their field. Supporting their customers skills and hobbies; aswell as giving all of the information possible about ev... See more

Rated 5 out of 5 stars

A quirky little gem, in doncaster town centre. The window displays always look so pretty and eye catching. The owner, is super kind and happy to offer advice on styling. I noticed they have hosted the... See more

Rated 5 out of 5 stars

Wonderland Awaits is a truly fantastic place, my favourite shop in fact. The range of stock is always great and there are regular sales to grab a bargain. The customer service is second to none and he... See more

Company details

  1. Clothing Store
  2. Boutique
  3. Vintage Clothing Store

Written by the company

Doncaster's Original vintage inspired alternative Boutique. Encouraging Individuality and Celebrating Diversity since 2014.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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4.7

All reviews

(78)

3 reviews in the last 12 months

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Rated 3 out of 5 stars

We never received our order

We never received our order, but for what ever reason we received a refund
Within 2 days of placing our order,
We are looking forward to visiting the store once all work is completed

April 16, 2022
Wonderland Awaits logo

Reply from Wonderland Awaits

Good Afternoon. I’m sorry You weren’t happy with my service. You ordered an item at 18:46 on April the 1st. As this was after I had closed, I went to package Up Your item when I opened at 10am the following morning on the 2nd April. Unfortunately the item was out of stock so I refunded You in full at 10:12. I run the business single handed and currently have stock in numerous boxes while my building work is completed. As I sell an item in store I have to manually remove each individual item from the website, and due to a busy Friday this item had not yet been updated. That is completely my fault. I apologise again for not refunding any quicker.

Rated 2 out of 5 stars

Poor Customer Service

On DAY ONE, I ordered a dress for a 1920s themed party. However, was advised later on that day that the event was to be cancelled and so immediately contacted WA to ask that the order be cancelled. Unfortunately, the email I sent was not seen and dress was sent a few days later.
On my part and on reflection once I saw the dress, I decided that I loved it and wanted the dress however they it came up a little tight. A day after receiving the dress I received an email from WA to advise me that I could return the dress and be refunded in full. I responded to the email by saying that I wanted to keep the dress but would like to exchange it for a larger size. Again no response to this email so I decided to return the dress with a copy of my email hoping that I would receive a larger size. Two days later, I received confirmation that I had been reimbursed in full - no explanation just a computer generated email. Such a shame as I really loved the dress. It became apparent that incoming emails were not being monitored - poor customer service!

March 9, 2022
Rated 5 out of 5 stars

Love my bags!!

I ordered 3 shopping bags and I thought they were going to be canvas - but I was pleasantly surprised to find they are a strong large size plastic coated bag!! I love the animal designs as well. Very happy with my purchases thank you 😊

February 17, 2022
Rated 5 out of 5 stars

Great service.

Ordered a 'banned' bag as in their sale it was less than half the price of other online retailers. Product was well packaged and came in good time. Wouldn't hesitate to buy again from this lovely little independent retailer.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Really pleased with my order from Wonderland Awaits

Really pleased with my order from Wonderland Awaits! I’ve ordered a Hell Bunny cardigan, in a shade of green I was looking for & 3 pots of Directions hair dye. I got the eye on a 3 for 10 quid offer, which I was chuffed to bits with, The items were sent well packaged using Royal Mail (which was relief as we’ve had so many issues with other parcel delivery services), and the stickers on the front of the parcel made me smile. There was also a little thank you note, and a complimentary sticker and pin badge, which I thought was a lovely touch. Would definitely recommend Wonderland Awaits and will no doubt order from them in the future.

December 20, 2021
Rated 5 out of 5 stars

Lovely shop

Have bought some items from here for my wife I always feel welcome and the owner I'd very friendly and helpful would highly recommend this shop to anyone 5 star 🌟 service and items as well

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

I recently visited this wonderful…

I recently visited this wonderful quaint shop looking for something new. I explained what I was looking for and the owner was really helpful and showed me many items that she recommended for me. I left with a bag full of goodies. Excellent service and wonderful customer care, so grateful to have a shop that offers something different from the mainstream high street.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Always a joy to shop here!

I have been a customer for over 2 years using both the website and shopping in store when lockdown hasn't been in effect.
I always have a great experience from zara and the store in general. Great customer service every time especially with lockdown weight and not knowing what size to order sometimes! the only time I've ever had an issue with an item (unfortunately wasn't in stock) I was contacted right away and given a full refund which I do believe I just used to buy things from the store later anyway.
It's a charming little store and so well run and presented. Hoping to be a lifelong customer!

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderland Awaits truly fantastic…

Wonderland Awaits is a truly fantastic place, my favourite shop in fact. The range of stock is always great and there are regular sales to grab a bargain. The customer service is second to none and her (the owner) attention to detail is amazing. Highly recommend a visit, or as a second best, join her Facebook page/group. I love small businesses and will continue to support this one. Thank you Wonderland Awaits xx

September 22, 2021
Unprompted review

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