Wonderland Awaits Reviews 

78
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I will shop here again. I wish I lived closer because I would definitely be shopping in store but for now online will have to do. I had searched everywhere for my dungarees and this was the only place... See more

Rated 5 out of 5 stars

Genuinely one of the kindest people we've met. Not to mention knowledgeable in their field. Supporting their customers skills and hobbies; aswell as giving all of the information possible about ev... See more

Rated 5 out of 5 stars

A quirky little gem, in doncaster town centre. The window displays always look so pretty and eye catching. The owner, is super kind and happy to offer advice on styling. I noticed they have hosted the... See more

Rated 5 out of 5 stars

Wonderland Awaits is a truly fantastic place, my favourite shop in fact. The range of stock is always great and there are regular sales to grab a bargain. The customer service is second to none and he... See more

Company details

  1. Clothing Store
  2. Boutique
  3. Vintage Clothing Store

Written by the company

Doncaster's Original vintage inspired alternative Boutique. Encouraging Individuality and Celebrating Diversity since 2014.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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4.7

All reviews

(78)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing place

Wonderland awaits is an amazing little shop zaras customer service is amazing and will always go above and beyond to please her customers.. if you find yourself in Donny town center I definitely recommend going to see her and have a snoop around I guarantee you won’t come out empty handed

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

By far one of my favourite shops

By far one of my favourite shops. I always have to visit when I go into the town centre. The lasy who owns I is lovely and does not great job all on her own!

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Best shop by a mile!

Zara always goes above and beyond to help and help find the perfect item.
She’s honest and will not tell you ‘you look fab’ if you look an absolute disgrace which in my opinion is priceless when purchasing clothes. Someone’s honesty goes a long way.
This is by far my favourite shop as the clothes are immense and the staff are amazing!
Roll on pay day for another visit. X

September 22, 2021
Unprompted review
Rated 1 out of 5 stars

Never arrived

September 22, 2021
Wonderland Awaits logo

Reply from Wonderland Awaits

Hello, I’m sorry that You felt the need to leave a one star review.

You ordered an item from our website at 10:04 on Wednesday 15th September.
At 10:47 on the same day, I contacted You via the contact email You provided to inform You that I had noticed a fault with the item (a pull in the fabric) and we didn’t have another in your size.
As I am not happy sending out an item to a customer that is not perfect, I explained the fault in the email. I gave You the option of me posting the item out that day and refunding You £5 for the minor fault, or me giving You a full refund for the item so You could buy it elsewhere. I had no response. You didn’t leave a phone number or other contact details and so I left it a few days and over the weekend to give you time to respond. By Monday I had not received a response and as I was unwilling to send out an item with a minor flaw without the customer being aware of this, I promptly refunded You. You then emailed to inform me I was a disappointment from the same email account I had sent the email to. I apologise that you didn’t receive the item and that instead You were refunded, but I’m sure You would have been more disappointed to receive a faulty item without warning.

Rated 5 out of 5 stars

Thank you so much for my beautiful…

Thank you so much for my beautiful dress and extra lil necklace. I tried to email my thank yous but my inbox is too full to send anything 😂 I felt great in the dress and I don't say that often. Came quickly and packaged beautifully. Lots of choice to! Thank you so much

August 6, 2021
Rated 5 out of 5 stars

Wonderful customer service!

Some of the best customer service I have ever received! I arrived to collect my online order 5 minutes before closing time and was greeted with a smile and my order packed in a lovely gift bag, all ready to collect. Not only that but the lovely assistant with red hair had thrown in a couple of sweets and a necklace for free because she thought it would look nice with the bag I had ordered. Unfortunately the necklace has already been stolen by my daughter but that's just the perfect excuse to go back and buy myself something new! Highly recommend the shop for the service I received and the beautiful selection of products they stock.

July 27, 2021
Rated 5 out of 5 stars

I've only shopped here twice but I…

I've only shopped here twice but I already adore the shop. Excellent stock, with a wide range of styles and unusual and original clothes. Good prices, fair. The owner is very friendly and helpful. She has built something really special in Doncaster which I hope has decades ahead in trading, in the town.

July 24, 2021
Rated 5 out of 5 stars

So happy to find this boutique

So happy to find this well stocked boutique the service was fantastic.
Brought a few items for my Daughter all were great quality. Loved all the add touches of nice wrapping, sweets etc
Will definitely be shopping again soon
Highly recommend
Thank you 😊

July 11, 2021
Rated 5 out of 5 stars

Great service

I order a few items, when they arrived one was not in stock, there was a note apologising and some free items had been included and refund for the item made. The good were wrapped nicely and there was also lots of sweets which my daughter loved. Great products and customer service will use again.

July 2, 2021

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