Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had to change my order and the support I got from the lovely lady in customer services was amazing. She was knowledgeable and friendly and I really did feel they cared about my experience. She... See more
Company replied
Maria at Wood and Beyond has been great - I needed help over the phone while on holiday in Spain and she was able to deal with my queries very well. My builder tells me that Wood & Beyond is his supp... See more
Company replied
Cheuk really helped me with working out the square meters of my flooring and answering all my questions. I appreciated the way I could reserve the flooring with a refundable deposit as another compan... See more
Company replied
Company details
Information provided by various external sources
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Contact info
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely people to deal with
Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family business where you'll not only get friendly, in-depth advice, exceptional customer service, but good value as well. I would recommend them without reservation. When we went in with a budget, they were quick to point out ways we could get what we wanted without breaking the bank.
August 23, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Recently phoned wood and beyond,and…
Recently phoned wood and beyond,and spoke with a lady called Cheuk. She was very helpful and informative and helped us with product information.
September 8, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Top Notch Flooring
Very responsive service to requests for samples across their extensive range of oak engineered flooring. Costs for a 5mm wear layer floor were extremely competitive and delighted to choose them above others.
September 8, 2026
Unprompted review
Reply from Woodandbeyond
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your flooring and that the product was exactly what you were looking for. We have a wide range of styles and finishes available, so it’s always great to know when a customer finds the right product for their project. We really appreciate you choosing us and hope to welcome you back to our showroom again soon!
Helpful service and good products
We received a very helpful service from Marina at the shop on Finchley Road in Golders Green, both a few months ago when we purchased our flooring in the shop, and today over the phone while purchasing further flooring.
We are very happy with the flooring which was laid several months ago, hence we went back to Wood and Beyond for the flooring of other rooms in the house.
September 8, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Helped me out of a tight spot
Cheuk really helped me with working out the square meters of my flooring and answering all my questions. I appreciated the way I could reserve the flooring with a refundable deposit as another company had let me down and run out of stock even though i had paid the full amount. Many thanks
September 8, 2026
Unprompted review
Reply from Woodandbeyond
Thank you so much for taking the time to leave us such a positive review. We’re really pleased to hear that you found our team helpful and that you were happy with the quality of our products. We always aim to provide a friendly and helpful service, so it’s great to know that this came across during your experience with us. We really appreciate your kind words and support. We hope to have the pleasure of working with you again and would be delighted to welcome you back to our showroom in the future!
Couldn’t get anything better
Couldn’t get anything better
Good rate
Friendly staff
Quality good
Prompt delivery
September 5, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your fantastic feedback. It’s wonderful to hear that you had such a positive experience with us and were impressed by both the service from our team and the quality of our products. We put a lot of care into helping our customers find the right flooring, so reviews like yours mean a great deal to the whole team. We really appreciate you choosing us and taking the time to share your experience. We hope to see you again soon, so please do pop back into our showroom whenever you’re next looking for flooring!
Excellent service and high quality product
Excellent service and High quality product
July 19, 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
I’d like to say a big thank you to…Maria
I’d like to say a big thank you to Maria at Wood N’ Beyond for all her help. From the moment I started looking, she was so friendly, patient and genuinely helpful. She took the time to understand what I wanted and helped me choose the right wood for my floor, which made such a difference.
Maria also made placing the order really easy and straightforward. I really appreciated how knowledgeable she was and how she guided me through the options without ever making me feel rushed or pressured.
It was a pleasure dealing with her, and her excellent customer service made the whole experience so much more enjoyable. Thank you so much, Maria — I really appreciate all your help!
Cristina
September 5, 2026
Unprompted review
Reply from Woodandbeyond
Thank you very much for your lovely review and for your kind comments about our team and products. We’re delighted to hear that you found our staff helpful and were pleased with the quality of the flooring. Providing excellent products alongside knowledgeable and friendly customer service is very important to us, so it’s great to receive feedback like this. We really appreciate your business and hope you’ll visit us again in the future. We’d be very happy to welcome you back to the showroom and help with your next project!
Great service from Cheuk.
September 3, 2026
Unprompted review
Reply from Woodandbeyond
Thank you so much for taking the time to leave us such a positive review. We’re really pleased to hear that you found our team helpful and that you were happy with the quality of our products. We always aim to provide a friendly and helpful service, so it’s great to know that this came across during your experience with us. We really appreciate your kind words and support. We hope to have the pleasure of working with you again and would be delighted to welcome you back to our showroom in the future!
Great company to work with
Great company to work with
Very helpful staff
Outstanding quality products
September 3, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for the great feedback! We’re really pleased to hear you were happy with both our team and the quality of our products. We really appreciate your support and hope to see you back with us again soon!
Maria helped me in showroom
Maria helped me in showroom. Good customer service
September 2, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Great service over the phone today from…
Great service over the phone today from Cheuk, as I was struggling with the website - super helpful and processed my order very efficiently
September 1, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Helpful
They have been helpful from the point of enquiring to the point of ordering. Seems like a good pricing compared to elsewhere. I hope the finished product is as good as the samples.
August 31, 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
The customer service was very helpful…
The customer service was very helpful and provided a prompt response
August 30, 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
I would like to thank Maria and Cheuk
I would like to thank Maria and Cheuk, for their professional Service and support , to enable me to reserve and keep the current discount that was on the website. Samples was sent and received by courier in a couple of days. Highly recommended company.
I will be using there services again when I’m proceeding on my order
Kind Regards
Phil Presbury
August 30, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Customer Service
Great customer service, really appreciated how helpful Cheuk was with my order.
August 30, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Nice service in London showroom
Maria was very helpful with explaining the difference in flooring types, finishes and trends. Very pleased with her service and help.
August 29, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Thank you Maria
Thank you Maria - very helpful and order placed! Cannot wait for my order to arrive
August 28, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Cheuk has been amazing to work with
Cheuk has been amazing to work with. He has given me invaluable advice on my flooring, and I'd highly reccomend this company for flooring.
August 26, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
The service has been excellent from…
The service has been excellent from start to finish. I ordered several samples, all of which were delivered the very next day, which was really impressive. I also exchanged emails with Maria about my requirements, and she was incredibly helpful, knowledgeable and responsive throughout.
August 26, 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.