Woodford Car Hire Reviews 

Woodford Richards bay branch, the service is always on top notch, Mbali Phungula is so lovely, very patient and she give the best service ever, thank you so much and continue doing the good job, you make everything so easy, you are appreciated sister

We hired a small SUV for a month. The car was almost brand new with only 2000km on the clock, and it worked out to the equivalent of around £110 per week including a second driver and airport charges. Excellent value.
The staff were extremely helpful on collection and on return, especially the staff member who checked us back in with kindly humour, and even the young porter who pushed our luggage and loaded it for us at check-in. Perhaps he is favoured by Woodford because he is so good.

Jessica was very helpful, explaining every detail, whilst remaining very professional.
She is a true empathetic person and brings great credit to herself and your company.

They charge 700 euro for a chip in the windscreen lol

Shocking service, had a tyre burst an was told I had to arrange a tow service and pay cash to the towing company and pay for the tyres out of my own pocket. Luckily my insurance covered the costs. Woodford also charged me for the car rental on top of rental cars so I paid double for the car hire and Wooddford aren't responding to my complaints.

Holds your money for months, need to chase to get a refund. Invoices don’t reconcile. A mess. Avoid

Rented a car over the December holidays for almost 1 month, upon collection at OR Tambo International Airport no inspection was conducted, help was given to load my luggage and key was handed over.

When we returned the car, an inspection was completed, at which point everything was checked and no complaint was logged. I informed them that no inspection was given when we collected the car. After 30 minutes we were called to say we have to return to complete an incident report for a chip in the window.

As no check was completed, we could not confirm if the chip was there beforehand, so we asked for a report of proper handover, with no reply this is already 5 days ago. Woke up over the weekend with a deduction from my card.

Extremely bad response in customer service, especially since it is their responsibility to complete the inspection beforehand. Will never recommend or use them again.

What a terrible experience! People trying to stealing money from me finding small damages that were not proved to be done by me. There are no photos from below the car prior to my rental. They also didn't send the quote for the "damages" and kept my whole deposit. I am complaining with rentalcars too.

Having wanted to use this local firm again we found it impossible to contact them. Sent several Emails and WhatsApps went answered . Wanted to check the booking details for next week. Who knows what car we could end up with after last year's experience? ! Decided to phone them. It rang out for 40 mins , twice, then hung up with a message and now we have an exorbitant phone bill so check the number you get connected to! I have now cancelled our car booking and gone with another firm who answer the phone and emails. Rubbish customer service so don't bother !!!

Upon arriving in O.R.Tambo I have picked up my car, nearly brand new - only 1500km. During the rental period, the 'check engine' light went on. Called woodford for help and support. They helped by exchanging the car. However, with dropping off the replacement car at O.R.Tambo, I expected that everything is settled.
A few days later, I was charged for two fuel tanks and a fee for bringing the broken car to a dealer. After 6 months of very poor communications (responded only to a third party and not directly to me), I have been refunded for one fuel tank, but the fee for bringing the broken car to a dealer was not refunded, since it was claimed I have no RSP insurance. First, why I am charged for a broken car with an engine error? Secondly, I have had included an insurance package with zero liability and ROADSIDE ASSISTANCE PROTECTION. Even at the pick up, I was told that everything is included.

Our experience with Woodford Car Hire at OR Tambo, Johannesburg, has been nothing short of frustrating, leaving us feeling deceived and deeply disappointed.

When we rented the car, we were sold additional insurance for tire coverage and roadside assistance. The representative assured us that we’d be protected in the event of any issues, but when we encountered a flat tire during the rental period, Woodford failed to honor their commitments. Despite having paid for roadside assistance, it was denied. This left us stranded, forcing us to change the tire ourselves and purchase a replacement tire out of our own pocket.

To make matters worse, upon returning the car, Woodford attempted to evade responsibility. Instead of providing a professional solution, they made us complete the paperwork and sign documents on the hood of the car in an unorganized and rushed manner—this while we were stressed and trying to catch a flight. It felt like they were trying to brush us off and avoid any accountability.

Currently, Woodford has retained our funds, and despite our best efforts to communicate and resolve the matter, progress has been slow. We are still waiting for them to recognize the cost of the replacement tire. Their lack of responsiveness, combined with their failure to deliver on the services we paid for, has left us feeling scammed.

The entire process—from the denied roadside assistance to the unprofessional handling of the issue upon returning the vehicle—has been a nightmare. What was supposed to be a straightforward rental experience turned into a stressful ordeal.

We strongly advise caution if considering Woodford Car Hire. Their promises of coverage and assistance proved unreliable, and their customer service has been frustratingly inadequate. We sincerely hope they rectify this situation and reimburse us for the tire, but until then, we feel obligated to warn others about our experience.

Worst service at the Umhlanga Branch. I hired a car on the 1st of November. To date I have not received my deposit. When I took the car, it was showing full tank, I drove 15min to my house and it dropped by 1 bar!!!! I was pissed. We rented two more cars after the initial rental. All those refunds went way overdue. They are also not paid to date. In total, they are sitting with our business's R15000! And we have had to be the ones continuously following up on our enquiry, there is barely any communication. Cheap rentals, shitty service. Never will I use them ever again.

I recently had the pleasure of renting a vehicle from Woodford Car Hire at Century City Crystal Towers in Cape Town , South Africa and I couldn’t be more impressed with their service. From start to finish, the experience was seamless and stress-free. The booking process was straightforward and the booking process was super easy. Upon arrival at the rental location, I was greeted by friendly and professional staff who made check-in quick and efficient. A special shout out to Rinae Mandiwana who went above and beyond.
The car itself was in excellent condition — clean, well-maintained, and exactly as described. It was clear that they take great care in ensuring their vehicles are reliable and comfortable. I also appreciated the wide variety of options available, from compact cars to larger vehicles, which gave me plenty of flexibility depending on my needs.

Throughout the rental period, I had no issues at all, and when I returned the car, the drop-off process was just as smooth as pick-up. No hidden fees, no surprises — just excellent customer service from start to finish. I did opt to purchase additional insurance to reduce the excess in case something unexpected should occur. I have read plenty of negative reviews but I’m so glad it did not hinder me from booking with Woodford. Just fill up your vehicle with fuel , keep it neat and return it in the same condition you received it . Simple really! Thank you Rinae you were fantastic!

I highly recommend Woodford Car Rental Century City to anyone looking for a hassle-free car rental experience. Rinae’s attention to detail and commitment to customer satisfaction has set her apart from other companies I’ve used in the past. I will definitely be renting from them again in the future!

We booked a rental car in Joburg and Cape Town. The service was excellent and the drop off was under 10minutes, I'd definitely recommend Woodford car rental.

Bad expérience with or Tambo airport agence. They told We need to pay damages with the car… small damages but big bill (18512.18 Rand prepared by SM) We love South Africa and visit thé country 2/year for moré thank 20 years…Woodford loose a good custumer!

I have been a regular customer with woodford,but lately, I am not satisfied towards the deposit.

In 2 months I have rented a vehicle with them,paid 2 seperate deposits,Sept and October... it is now 19 Nov,and still no deposits back to my account,and woodford nor their bank,can tell me where my deposits are. Ripped of R10 000.00

SCAM! Stay away from these scammers; they charge you extra fees despite the all-inclusive rate. They attract you with a low rate, but you end up paying more compared to other companies. Read what people say about them on Trustpilot. Avoid them!

Clearly Woodford is notorious for holding people's monies hostage. They have no empathy at all they totally don't care that you might be in need of the funds. Don't be fooled by the cheaper rates you will regret it

I recently rented a car for three days. Upon returning the vehicle with a full tank of fuel, I was unexpectedly charged for an additional full tank, a service fee, and excessive mileage. Despite providing irrefutable evidence to dispute these charges, including fuel receipts and photos of accurate mileage records, I have yet to receive a promised refund four weeks later.
It is disheartening that a company of this size could exhibit such a level of disorganization and disregard for customer satisfaction. Such behavior raises serious concerns about potential fraudulent practices. I urge potential customers to exercise caution when dealing with this company.

Vehicle broke down. Repaired under warranty by Haval (eg failure not my fault). Vehicle with dealership for 2 weeks. Vehicle damaged at dealership but I have been charged.
Also - when vehicle broke down I was left in very dangerous situation with no help for 11 hours. This is because Woodford Emergency Response do not telephone emergency services but instead send an email which was not read for several hours. Company would not enter into dialogue to resolve issues and simply ignored everything I said and sent an invoice. Actually nice people at airport but they dont seem to be able or willing to help. You have been warned.