Woodwind London Reviews 

173
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, outstanding helpfulness, and genuinely friendly demeanor during all musical instrument repairs and related interactions. Many reviewers also highlight the exceptionally reasonable pricing, remarkably fast turnaround times, and the overall exceptionally high quality of the expert service provided. Some people also felt that the great convenience of borrowing temporary replacement instruments or having repaired items conveniently dropped off was exceptionally helpful. Furthermore, consumers deeply appreciate the clear communication, transparent pricing structure, and professional guidance maintained consistently throughout the entire instrument repair process.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive knowledge and helpfulness during... See more

Service

Reviewers mention positive feedback about service, highlighting great value for money and transparent... See more

Price

Reviewers highlight positive aspects of price, noting that costs are realistic and there are no hidden... See more

Product

Consumers find product quality to be exceptional, with people reporting that instruments like clarinets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The arrangements & reminders for the appointment were all clear. First & most importantly, Ed Jackman knows his business (in this instance flute repair) thoroughly. For the on-the-spot work done,... See more

Rated 5 out of 5 stars

I have had several leg injuries recently and haven’t been able to go to the workshop. This is the second time that Woodwind London staff have brought my flute to my home. This is way beyond the call o... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for getting my clarinet playing again! It’s been sitting in a box for over two decades but to see my children delight in watching the knowledge of how to play return to their mama... See more

Company replied

Rated 5 out of 5 stars

Pleasant in manner and very helpful getting my daughters flute back in working condition. It looked wonderful and she was thrilled. Lovely workshop to visit in this day and age thankyou.

Company replied


Company details

  1. Musical Instrument Rental Service
  2. Music Store
  3. Musical Instrument Repair Shop
  4. Used Musical Instrument Store

Written by the company

We are a music services company based in north London. We offer comprehensive musical instrument rental service as well as sales of new and refurbished second hand instruments. Our repair workshop accommodates music instruments repairs on a range of instruments. Saxophone, Flute, Clarinet, Oboe and Bassoon.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(173)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional, friendly, communicative. Really excellent service and my sax sounds better than ever.

May 1, 2024
Rated 5 out of 5 stars

Excellent

Really good service and really good fees. Very happy with the repairs on my clarinet.

April 17, 2024
Rated 5 out of 5 stars

Trumpet repair

My son's trumpet which was dented was successfully repaired by Edward and his team.
He also re-oiled the valves for better working condition.
Thank you so much. We will definitely recommend woodwindlondon to friends and family.

April 18, 2024
Rated 5 out of 5 stars

Lovely restoration of my flute

Lovely restoration of my flute. They communicated with me throughout, updating me on delays in receiving parts, and ensured everything was ready for me to pick up on the date I needed.

March 22, 2024
Rated 5 out of 5 stars

Woodwindlondon Flute Repair

Woodwindlondon quickly identified the repairs that were needed. They completed the repairs successfully and I was able to return to pick up the flute 4 days later. Very friendly and efficient. I thoroughly recommend them

February 29, 2024
Rated 5 out of 5 stars

Excellent communication

Excellent communication and availability. They fixed what needed fixing were good value (i think) and very pleasant and easy to deal with.

March 8, 2024
Rated 5 out of 5 stars

Definitely recommend

Friendly, helpful, and expert at what they do. They rapidly fixed my clarinet and after the retirement of my last repairer who I used for decades, I am happy to recommend them.

March 1, 2024
Rated 5 out of 5 stars

Pleased with the servicing of my flute

The company responded quickly to my initial online enquiry; they were very clear about the likely cost of servicing my flute; they communicated well and gave me good advice about looking after the flute from now on.
They were nice people, too!

February 19, 2024
Rated 5 out of 5 stars

Clarinet in safe hands

Woodwind London replaced a few sticky pads on my clarinet, polished the keys and oiled the wood and cork. Booking and payment was seamless via the online form and payment link but most impressive was Slavena (and her colleague Edward). Their knowledge of musical instruments was evident from the moment I walked into the workshop and I came away feeling happy that my instrument was in safe hands.

January 17, 2024
Rated 5 out of 5 stars

Outstanding

Edward offers a bespoke service which is quite simply excellent. He is extremely thorough and very competent. He has worked on my vintage tenor, a top end Yanagisawa and an entry level alto - all perfectly done and at a very reasonable price. I cannot recommend him highly enough.

January 10, 2024
Rated 5 out of 5 stars

Highly recommended

Ed was super helpful, lovely guy, great communication, did a great job on my alto and really good turn around time :) Would very much recommend! Also provided a lovely replacement sax for me to take to work while mine was being repaired :)

December 6, 2023
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Answered my query with a few hours and asked me to pop in the next day. Then took a look and made minor repairs with urgency and priority all within 24 hours. Was a mad panic as Grade 4 exam was just a few days later. They will now be my default service provider for my flutes.

November 28, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look