Very Reviews 289

I ordered a wardrobe and a matching bedside chest ofdrawers. I was advised that the wardrobe would arrive first followed about two weeks later by the bedside cabinet. Wardrobe arrived but when put together two big scratches on the door. Have telephoned twice now but still not heard any further about replacement drawer. Never received the bedside cabinet when I chased this up I found out it was no longer available! No one had the courtesy to advise me of this - if I hadn't chased this up I would still be waiting for it. So left with a defective wardrobe and no matching chest of drawers. Won't be ordering from here again.

Very good product, great value for the price, it arrived on time and was exactly how it was described.

It didn't take more more than an hour or so to erect and the instructions were straight forward.

Will definitely order from Woolworths again...

Was so pleased to remember woolworths is still going strong and as great as ever.
service was fantastic and i was updated every step of the way. All arrived quickly.
Products were good quality and a very competitive price.
Overall a very happy customer.

I ordered an in stock laptop with delivery, it took 20 DAYS to come. This is a total failure on your part. The average time for delivery is 3 to 5 days with warning if it is going to be any longer I did not receive this warning just not receiving a laptop for 20 days wondering what could have happened. finally 18 days later it was despatched taking 2 days to arrive. the only good thing was the price. you also locked me out of my account for no reason and your phone service is paid for so making a by the phone payment costs like £1 because you locked me from my account.

Ordered wardrobe, chest of drawers and bedside table, bedside table delivered fine, wardrobe and chest of drawers supposed be delivered on the same day, received a phone call 2 say the chest of drawers had been returned and needed 2 contact yourselves 2 find out why, call yourselves and the lady on customer services was very rude and didn't even apologise that I didn't receive my order, I had 2 reorder the chest of drawers, had I not had received the wardrobe and bedside table I would not have reordered because of the bad customer service I received!

The product I ordered was spot on, absolutely no faults on that front. That bit I'd give 5 stars for.
Sadly the whole experience was really let down by the Yodel courier. They delivered the goods to another house in a different part of the village - I have no idea why. Yodel's tracking service said that it had been delivered to the local depot and the text I got said it would be delivered within a couple of days. The only reason I found out about it because was the person that received it did a lot of detective work to track me down. Oh, and it took 8 working days to get the goods. 1 star for delivery.
Sorry Woolworths, I wanted to like you, but sadly the Yodel experience has really put me off buying from you again as I can't rely on them to actually get the goods to me. Get better couriers and I might come back again.

Was a bit disappointing half order is taking so long to be delivered .

Enjoy our furnished at the home by Woolworths has great choices plus high value of the quality. Faster efficiencier delivery. Faster effectiveness choices.

Our lamp was received within 36 hours of ordering. The packaging was excellent, ensuring there would be no damage. Lamp itself was beautiful and well worth the money. thank you

I bought from Woolworths for the first time. It was a dining set and I only bought from them because the set I ordered was the exact size I wanted. After it arrived, I put it up, it looked nice, took the rubbish to the recycling centre and that was that. Later that day, I looked at it again, and it seemed a bit small, so I measured it, and it was indeed, 20 cm smaller in width than the item was described as on the Woolworths web site. I complained, to Customer Services and all they kept saying was that they were sorry, I could send it back for a refund. No one got the point that the item was not as described, no apology for that, they told me to pack it back up and arrange collection. I wrote back that I could not do that as I had no packaging. They wrote back and said if I could package it up, I could arrange collection. You couldnt make it up, 13 e-mails later, and they still refused to see my point. They could not have been English, they did not get what I was saying, and their responses were like they were copied and pasted from a standard response list or something. I have now given up, I am very upset, as the only reason I bought it in the first place was because it was the size I wanted, and I have ended up with a table that is too small, and they told me I could only send it back in the original packaging. Very very very frustrating. No apology, and not even an offer of a reduction, which would have gone some way to help the situation. DO NOT BUY FROM WOOLWORTHS

I ordered 2 waldrobes and then got an email saying only 1 so I rung up and the person said i ordered 2 and showing as 2 I rung a few times as I got couple of emails saying the same thing and they was still saying 2 so I left it and waited 4weeks and then an email come through with the date they was gonna be dropping them off and surprise surprise said 1 so again I rung and the lady said yes only one as the other is out of stock "/ even though they was both the same waldrobes and they was coming from another Woolworth's but it didn't tell me at all that it was out of shock until I had brought them! And has set me back on doing my bedroom up because I was waiting for 2 waldrobes that weren't even coming!

I ordered a sony ps4 8/01/14 with an expected delivery date of 28/03/14. However the unit arrived exactly one month after purchase date, 8/02/14. Great communication making me aware of the new delivery date.

Unfortunately the sony ps4 unit which arrived was a faulty one. After calling customer services I was referred to Sony who went through trouble shooting and confirmed the unit arrived to my home D.O.A.

After being concerned there would be a lengthy wait for a replacement Sony have arranged a door step exchange for Tuesday 11/02/14.

I understand there would be issues with new releases, but I didn't expect the quick replacement offer and now looking forward to receiving a working unit. If I had to wait for a refund and repurchase I would have been very disappointed with the service, this is not the case.

I ordered three matching items of melamine crockery. Two items were delivered and I was informed that one item ( bowls) was to follow. I received no reason from Littlewoods why I received a PayPal credit for the outstanding item weeks later and when I called to enquire why, they said there was no explanation and re placed the order but at a new higher price than the original order. Later the same day I was called by Littlewoods distribution to say that the item was discontinued and I would not be receiving the bowls from the set of plates and bowls I had ordered. I now had plates which I had already used and so couldn't return and were now no good to me because I would never get the matching bowls! Distribution told me to call Littlewoods customer service. They gave me the wrong number..... I found and called the correct number only to wait for 10mins to be answered and explain my problem and then be cut off by the customer care person. I called back and waited 10 mins to be answered and was cut off before speaking to someone. I called again (8min wait) and asked to speak with a supervisor. I was put on hold for 15mins and then told one wasn't available. The customer care person then told be he would contact distribution and data department to find out if the product was indeed discontinued and he (Zak) would personally call me within 24 hours with an answer. Three days later and I still have had no call from Zak ...,no bowls, and no refund. I do however have some plates that are no use to me and I can't return so I am out of pocket and totally fed up with Littlewoods!!!! I have never filled out one of these reviews and I would lay a bet that by doing so it will make no difference to my situation. So..... If you are the one reading this and you have any power whatsoever to help or to right the situation then I challenge you to do so. In the meantime I will by no means have anything to do with Littlewoods or any of its sister companies.

The delivery was in good time. The Take 3 payment option is a superb idea. But if you don't use this option the interest rates are disgusting & Id never recommend shopping with this new 'Woolworths' unless you know you can avoid the great ripoff that is the finance option offered.

The frying pans were cheap, but nasty too. They were too light & the non stick didn't work. They have since been thrown away.

January 1st, ordered product "before 6pm for delivery next day"
January 2nd, email "Your product will be delivered January 13th"
Err... nope.
Rang up, cancelled my order, "We can refund the delivery charge. The product has been dispatched and will be delivered the 3rd"
January 3rd - no delivery
I definitely cancel the order, "refund will take a few days to go through"
One (1) moderately tetchy phone call on my part, abject failure of Woolworths staff. Profanity on my part.
January 28th - Receive refund.

I ordered a duvet set on a two for one offer. I needed it urgently and it was delivered the next day. The duvet set was excellent quality and the two for one offer was great., but they had sent the wrong colour. I needed it urgently so had to use it anyway so I couldn't return it. I sent an e mail to customer service and received an apology but it might have been appropriate to offer some form of compensation for the inconvenience a voucher .

I would recommend Woolworths I started an account as I had to move house unexpectedly it helped that I could get a couple of larger items on buy now pay 12 months later, but I've ended up using the account regularly and it's saved me having to make shopping trips for household firnishings and the bed sets and kids clothes are not on the high street! Great service no problems with deliveries at all.

10/10

We brought a VAX hoover through Woolworths, within 21 days we were having problems with the hoover. On ringing Woolworths they had no interest in helping us rectify the problem, their after sales care is just totally unacceptable as such a large company! BEWARE - do not buy electrical goods from them as if you have a problem they will not be interested

As it was my first order from Woolworths I got a phone call to confirm my order. I was very unpleasant shocked how rude this person from Customer Service was. Instead of welcoming me as new customer, she decided to be rude and obnoxious. As she called Sunday Morning, it was really bad start of the day. Another negative thing is, that there is no free delivery option, even with Collect+. As I have returned ordered watch, I have still to pay £3.95 for transport.