Contacted Bosch about an air con issue. The lady on the phone was courteous and booked an engineer for five days' time, with a promise of an earlier slot if available. Delightfully, an earlier appoint... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more
Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more
Very professional,Paul Caton turned up on time, kept us informed on the progress of the install. Nice clean job well done. Would definitely recommend the whole process from the online order, ins... See more
Company details
Written by the company
Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.
Worcester Greenstar Gas and Oil Boilers
Written by the company
- Worcester Bosch Quiet Mark certified
- We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
- Royal Warrant Holders
- Worcester are proud holders of a Royal Warrant
- Have a quick question?
- Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.
Contact info
Cotswold Way, Warndon, WR4 9SW, Worcester, United Kingdom
- 0330 123 9559
- service-enquiries@uk.bosch.com
- www.worcester-bosch.co.uk
4.6
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with our boiler, no problems.
We are very satisfied with our boiler its very efficient
July 20, 2026
Worcester boiler 4000 25kw (7 years warranty)
Had a Worcester 4000 25kw (7 years warranty) boiler fitted at my dad house and has been an outstanding upgrade for his home. The build quality feels premium, the system runs quietly, and the heating performance is consistently strong. What stands out most is the efficiency — it warms the house quickly while keeping energy usage impressively low, which is a real win for both comfort and running costs.
The controls are intuitive, making it easy to adjust temperatures or switch modes without any hassle. Even during the colder months, the boiler delivers steady heat and hot water without fluctuation. It’s clear the engineering behind it is top‑tier.
Overall, Worcester Bosch delivers exactly what you want from a boiler: reliability, efficiency, and peace of mind. It’s a brand I’d confidently recommend to anyone looking for a long‑lasting, dependable heating solution.
January 8, 2026
The boiler was trouble free for the…
The boiler was trouble free for the time we had with it , we had a service at the 6 month point even though it was a 12 month requirement only , we have now moved house , but were pleased with all aspects
and hope the new owners are pleased with it too .
July 20, 2026
The boiler is excellent
The boiler is excellent, and the assistance is great. Recommended!
July 20, 2026
Trouble Free.
Installed with minimum fuss. I am comfortable the boiler will be trouble free!
July 20, 2026
As part of our ongoing boiler service…
As part of our ongoing boiler service plan, Company contacted us for our annual service. Kept informed of engineer expected time of arrival by text and phone. Engineer, James Reference S6JM was professional, knowledgeable and worked in a really tidy manner. As boiler is in a wardrobe on grand children’s bedroom, crucial that it’s safe. James advised us on siting the CO detector/ monitor in the safest most efficient place. He also advised us on more economic use of the boiler. James went above and beyond the norm thus delivering a five star customer experience! Thank you.
July 20, 2026
Unprompted review
Had a problem with the boiler got in…
Had a problem with the boiler got in touch and was shown by video how to resolve it, no fuss clear instructions and done quickly
July 20, 2026
I had the boiler installed nearly 2…
I had the boiler installed nearly 2 years ago now and it has been brilliant. I have had it set for 'on' all the time during the winter and it kept the house warm without coming on too often. I would recommend the boiler to anyone. it is very reliable.
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Worcester Bosch
Good afternoon,
Thank you for taking the time to leave us a review. We sincerely apologise for any dissatisfaction you may have experienced.
We want to address your concerns and ensure your satisfaction. To further discuss your specific concerns, a member of our dedicated Customer Relations team has reached out to you via email. They will be more than happy to assist you and find a resolution that meets your expectations.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving any issues you may have encountered.
Kind Regards,
Worcester Bosch
Great efficient and easy to use boiler.
Great efficient and easy to use boiler.
Expensive but worth every penny.
Would recommend it to anyone.
July 20, 2026
Recommended from a friend.
Recommended from a friend.
Boiler silent.
Boiler very efficient.
Overall full marks
Service first class
Thank you.
David
July 20, 2026
Independent installers great & Boiler…
Independent installers great & Boiler unit works well
July 20, 2026
The Combi does the job perfectly.
The Combi does the job perfectly.
Two years with no problems.
All good 👍
July 20, 2026
Excellent boiler works really well and…
Excellent boiler works really well and having the app on the phone to set boiler while away - brilliant.
July 20, 2026
Great company and service
The engineers was very polite , arrived on time , installed the boiler and clean up behind himself , very satisfied with the boiler and company , and engineer , would recommend to be anyone to use this company
July 20, 2026
Well installed by provider and well…
Well installed by provider and well serviced each year.
Had a Worcester boiler at our previous house for many years.
July 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.