Contacted Bosch about an air con issue. The lady on the phone was courteous and booked an engineer for five days' time, with a promise of an earlier slot if available. Delightfully, an earlier appoint... See more
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Review summary
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My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more
Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more
Very professional,Paul Caton turned up on time, kept us informed on the progress of the install. Nice clean job well done. Would definitely recommend the whole process from the online order, ins... See more
Company details
Written by the company
Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.
Worcester Greenstar Gas and Oil Boilers
Written by the company
- Worcester Bosch Quiet Mark certified
- We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
- Royal Warrant Holders
- Worcester are proud holders of a Royal Warrant
- Have a quick question?
- Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.
Contact info
Cotswold Way, Warndon, WR4 9SW, Worcester, United Kingdom
- 0330 123 9559
- service-enquiries@uk.bosch.com
- www.worcester-bosch.co.uk
4.6
Excellent
52K reviews
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Boiler working OK
July 20, 2026
Excellent Service from Start to Finish
From my phone call through to the customer service team to the engineer’s visit, the whole process was straightforward and professional. The engineer, Matty Dalton was incredibly friendly, approachable, and professional. He quickly diagnosed the fault with the controls, explained everything clearly, and answered all my questions. His customer service was exceptional, and he is a credit to Worcester Bosch. Thank you for such excellent service.
July 21, 2026
Unprompted review
Expensive but professional repair
My 20-year old Worcester Bosch boiler started to leak. The customer service team handled my call patiently. They were able to send an engineer to my home within a few days. He spent over 2 hours fixing the leak. The problem has not recurred. The high cost of the call-out (£411) was worth it on this occasion.
July 13, 2026
Unprompted review
Worcester/Bosch Greenstar 4000 30 kw
Worcester/Bosch Greenstar 4000 30 kw
Very pleased so far.
was installed 18 months ago no problems as yet.
its got an 8yr guarantee and we have it serviced every year
July 20, 2026
They talked me though what to do
They talked me though what to do. The video link worked really well and he was very patient with an 80 year old lady.
July 20, 2026
amazing customer service
July 20, 2026
Quick installation & all work well.
July 20, 2026
May use AI-assist with repliesRead more
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Engineer refused to service boiler
I have had maintenance contract for past 7 years ON Worcester Bosch Junior boiler, and it was serviced and repaired many times without any problem. I booked day off work today for boiler service and Engineer turned up today, but refused to work on the boiler using excuse that access was poor, even though previous engineers had completed the same task successfully. What's the point in paying expensive maintenance contract for this attitude? I will be looking to cancel this policy.
July 21, 2026
Unprompted review
Reply from Worcester Bosch
Good Afternoon,
Thank you for taking the time to leave us a review. We sincerely apologise for any dissatisfaction you may have experienced.
We want to address your concerns and ensure your satisfaction. To further discuss your specific concerns, a member of our dedicated Customer Relations team has reached out to you via email. They will be more than happy to assist you and find a resolution that meets your expectations.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving any issues you may have encountered.
Kind Regards,
Worcester Bosch
Great reliable service
Great communication throughout. Easy to book a slot and they even offered us one the next day!
Graeme was punctual, polite, efficient and explained everything well. He also took great care to put everything hed moved back. Great service!
July 21, 2026
Unprompted review
Best quality Boiler we got fitted.
July 20, 2026
Dependable
We have not had any problems with the new system since the installation and hopefully we can good service for the years to come.
July 20, 2026
New boiler fitted within 48 hours of…
New Greenstar 8000+36kw combi boiler fitted within 48 hours of enquiry to replace a 20 year old boiler.
Superb service with great comms and follow up. The installation engineers Paul Caton Gas & Oil Services were great. A 12 year warranty included. 10/10
July 14, 2026
Unprompted review
I think Bosch need to do usability studies on their complex UI
About 3 times so far, the boiler has stopped working and I've had to work out what was wrong and what to do. As it happened my central heating had a leak so it was losing pressure. BUT the boiler's display panel and its manual are VERY badly designed and confusing - especially when you are under pressure to get it working. My guess is the folk at Bosch know exactly what the symbols mean so they have no idea how hard the manual is to use, especially when the fault the boiler is reporting is borderline user/professional so it isn't well described (or even findable) in the manuals I was given when it was installed.
July 20, 2026
Excellent boiler & guarantee service
Excellent boiler. Great guarantee service & important to get the boiler company to validate the guarantee!
July 20, 2026
As a elderly customer I had a problem…
As a elderly customer I had a problem with the boiler and it was dealt with quickly and the engineer was so very polite and helpful.
July 20, 2026
Very helpful technical advice given
Very helpful technical advice given. Problem solved.
July 20, 2026
Very pleased with our boiler, no problems.
We are very satisfied with our boiler its very efficient
July 20, 2026
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