WorldFirst 

I would like to express my appreciation for the excellent service I received from your customer service representative, Mr. Cobi.
He was very professional, attentive, and took the time to answer all my questions clearly. In addition, he provided further valuable information that greatly assisted me and ultimately gave me the confidence to proceed with opening a business account with your bank.
I am very satisfied with the support provided and would like to thank him for his outstanding assistance.

Always cordial and helpful response. Always get competitive rates. However, request for getting competitive rates for online platform is not reviewed.
Specifically, I will mention Zulaikha for excellent service.

Shalini was very prompt in responding and able to resolve the issue I was struggling with.

WorldFirst is our payment provider and we have been in great care of Kumaravel Kohdiswary and Wei Xuan Wong (KA). Would highly recommend corporations to use WorldFirst as their preferred payment provider! Fast, convenient and low cost!

Great experience, nice support

Happy with the service. Kohdiswary's team always make the deal done as smooth as possible.

Please stay away from WorldFirst
They will put your account on hold when you have received funds. And we'll say that there is an internal review going on.
It's been over a month now and they have frozen all my funds, despite it came from a legit marketplace with proper sales invoices, with which we are working for 7 years.
Customer service say is there is no timeline for the review and I cannot access my funds.
However I will be filing a lawsuit against Worldfirst and will get my money back in court.
If any you guys want a hassal free business dont ever use this.
This is the worst banking experience I have ever had.

Very bad experience with WorldFirst. I was trying to pay on AliExpress, but suddenly the payment was declined, and I was unable to complete the payment after many attempts. I thought, “Okay, I’ll move my funds to another platform and then pay,” but when I tried, it said “unable to transfer money, contact support.”

After contacting support, they responded after 2 days with a generic email reply, and then there was no response for another 4 days. I don’t know what kind of service they are providing as a financial app. Very poor service.

World First shut down my account out of nowhere. No email. No warning. No reason given. Just locked me out with over $14,000 of my own money trapped inside.

I have been chasing their "support" team every single day. Same pathetic copy-paste response every time: "our team will email you." That's it. No action. No timeline. No accountability. Just empty words while MY money sits frozen.

And the most disgusting part? I am NOT the only one. Multiple people I know personally have had the exact same thing happen to them. Same sudden closure. Same stolen funds. Same joke of a support team. This is a PATTERN. This is not a mistake — this is how they operate.

This company has no business handling other people's money. What they are doing — closing accounts without notice and holding funds with no explanation or timeline — is not just terrible customer service. It is potentially illegal. I am filing complaints with the FCA and every financial regulator I can find. I am pursuing every legal option available to me.

Do NOT trust this company with your money. Not $1. Not $1,000. Definitely not $14,000. Read the reviews on this page — the pattern is right in front of you. I wish I had listened.

World First: give me my money back. You have been warned very publicly.

Support is terrible. I wanted to withdraw money from Stripe and their receiving account wasn't supported in Stripe. I reached out to support about 10 days ago and all they did is just 1 reply asking me to send a screenshot of the problem. Since then I have emailed like 4 times and no one responded. Don't recommend this company.

Great customer support provided by Shalini - many thanks, you were very helpful! It was fantastic to have the issue that made me call WordFirst fixed so quickly and in such a pleasant way!

Quick update for those following along.
Account frozen. No notice. No explanation. Nearly €1 million held hostage. For 10 days, their own team didn't know why. Then came the document requests - which we answered. All of them.
Then the magic words appeared: "Refund Successful."
Funny thing about that. Stripe - you know, the actual payment processor - officially confirms no refund was ever received. Not a cent. Not a forint. Not a krone.
So where did it go? They know. They just won't say.
The whole experience: lies, misinformation, and complete disorganisation. Escalate to a superior? They go silent. Ask for your account manager? Disappeared. Request a name? "Customer Operations." Everyone hides. Nobody accountable.
They messed up. They know it. Now they're hiding behind templates and silence. Miserable.
De Nederlandsche Bank has been notified. Ant Group headquarters has been notified. Stripe is now investigating. Screenshots documented. Correspondence preserved. Press release going out this week.
To WorldFirst: you know who I am. You know my case number. You know what went wrong. And you know you can't hide forever.
The compliance excuse is over. Now it's about accountability. Clock is ticking.

Up on having initial issues with the transactions and they rejected the funds because they don't accept third party transfers I was very disappointed, the account manager Jimena reached out to me and explained everything and was very professional, she represented your company very well. I wasn't satisfied but the great customer service and understanding from Jimena made the whole experience better because of that I am willing to continue working with your company.

I can’t understand why anyone would chose this bank for UK domestic business, they are just terrible. Opened the account to receive simple payments from Vinted sales. First payment was held until I provided proof of:

A) The URL of my online store and a screenshot of the Vinted account administrator page.
B) A screenshot of a detailed transaction/order from the Vinted account containing information of the customer.
C) A screenshot of my full order history from the store.
D) A screenshot of the disbursement accounts linked to the Vinted store.
E) A Withdrawal/Payout slip from the Vinted store to the WorldFirst account with the amount matching the transaction details..

I failed to provide all this extra information in time so the payment was rejected and returned, except they don’t return it in a way that Vinted can receive it so I never got the money. No matter how many times you contact them you just get automated responses. The money has disappeared, I’ve given up.

There’s charges for everything. If you send money to someone, they deduct a fee (so the person actually receives less than you sent!)

In summary: If you like being interrogated before you can receive payments, charged when you send payments and enjoy speaking to an automated robot when you have issues, then this bank is the one for you.

I had an outstanding experience with WorldFirst, especially their World Card team. The service was fast, professional, and very reliable throughout.

A special thanks to Amy for her excellent support. She quickly helped resolve my refund issue related to Spocket transactions, and everything was handled smoothly without any stress.

I really appreciate the clear communication and efficiency. I’m very happy with the service and would highly recommend WorldFirst to others. Thank you again!

WorldFirst flagged my previous comment they freeze accounts and stole money and they want 5 stars!! I'm happy because my previous comment has not been removed !!! And now you got the second bad review!!
---------------------------------------
We're just following up about your review of WorldFirst, which was flagged for containing defamatory content.

The decision

Good news — we've assessed the content flagged by the business, and determined that it's not defamatory. Therefore, we've put your review back online.

To see your review, you can log into your Trustpilot account or click the following link: your review of worldfirst

If you have any questions, please let us know by replying to this email.

Thanks,
-----------------------------------
Go report also this comment , I recommend all Worldfirst user to close their accounts and use another alternative, there are 100+ trusted banks

Shalini helped me alot, i chased support team alot, but when connected with Shalini, she provided great support and solved my case. Thanks

Great service as usual from the team at World First - special heads up to Shalini and Amy

Terrible experience! Rejected my incoming USD transfer after I submitted a ton of screenshots/document they asked for, no explanation given. Their transfer reject email literally says "we are unable to share the specific reason for the decline". I lost money on transfer fees and now have to wait weeks just to get my own money back. They collect all your personal/financial information, put you through a lengthy verification process, and then reject your money transfer to their useless account! Avoid WorldFirst and save yourself the time, money, and headache.

I am extremely disappointed with my experience with WorldFirst.

My account has been under review for more than 3 months due to compliance checks. During this period, they completely restricted my access to my World Account, and I can no longer even log in to my account. In addition, all withdrawals have been blocked without providing any clear timeline for resolution.

I understand that security and regulatory checks are important, but holding a customer’s funds for more than 3 months and blocking access to their account without clear communication or transparency is completely unacceptable. Every time I contact support, I receive the same generic email response saying that the review is still ongoing, with no real update or estimated completion date.

This situation has caused me serious financial stress because my money is being held, I cannot use or withdraw it, and I cannot even access my account to check my financial status. At the very least, they should allow account access or provide a clear explanation and a realistic timeframe for completing this review.

I expected better transparency and customer support from a financial service provider. I hope they resolve this issue urgently and stop holding my funds and restricting my account for such a long time without clear justification.
my acc ltd name BIAGIO ANGILERI LIMITED