WorldFirst 

Has to be one of the worst payment companies, They ask for documents after each and every transfer, you will have to keep going back and forth which is not worth it all.

One of our customers had a refund request, they can't let us refund him because our money is frozen since march 28 now almost a month no access to funds.

CUSTOMER SERVICE IS THE WORST IN THE GLOBE, ALMOST 3 WEEKS NO REPLY AT ALL NOT EVEN A FOLLOW UP, THEY CLOSED ALL TICKETS AND LEFT OUR ACCOUNT FROZEN.

Release our money and we will immediately close this account, I DO NOT RECOMMEND THEM AT ALL PROTECT YOUR MONEY

Special thanks to Cobi , he fixed both of my issues in one call and was very helpful.

Ive been a long standing customer of Worldfirst, I've used them since 2012-2014 - when they first begun operating or at least became known in the UK.

Over the years we'd had multiple account managers, but at least they were all in the UK.

These days, you cannot reach anyone in the UK and there customer support is tremendously poor.

We sent a payment to a supplier in china 2 weeks ago, they've still not received the money.

There is an issue with the beneficiary name - there UX doesn't allow us to add brackets to a suppliers bank account name but the suppliers name has a bracket in.

I've emailed 4 times - no response. I called yesterday and asked for an account manager to call back. The lady who called me said, I am currently in the Guangzhou fair in china, and I will get back to you when I can. Like - the support people are in a fair and not actually resolving customer issues - I asked if there was anyone else I can speak to - I was told no.

She said it might take 1-2 weeks to solve the issue - which is terrible.

Anyhow, today I set up an account with Ebury and they will lost £1m+ of FX payments immediately.

Its really poor there end.

Stellar Service ! Thanks for the great help Cobi.

Great support! You can always reach them via phone and they don't just randomly shut down your account like others.

Great Services so far, I can't wait to recommend, communication is very good and any issue is being resolved very quickly.

I am extremely disappointed with the onboarding process. Despite having all valid legal documents, my application is being rejected automatically immediately after submission.

I have tried multiple times, but there is no clear explanation provided for these rejections. I request a manual review of my case as I am ready to provide any further proof required. This experience has been very frustrating and is delaying my business operations.

absolutely horrible experience. all payments coming in are put on hold and everything has to be verified with 5 trillion different documents. when you are talking in the customer service chat and they ask you to check something, the chat gets ended due to inactivity and you have to start the whole thing over again.

never ever again using this bank, i'd rather give my money to a somalian warlord

f you are a serious B2B company looking for a reliable financial partner, RUN AWAY from WorldFirst.

I was in the process of opening a business account and simply needed assistance during onboarding because my specific business activity wasn't listed in their options. I reached out for support, sending TWO direct emails to their so-called dedicated team (I would include the specific email address here, but that goes against Trustpilot's policy, which I respect). I also submitted a request directly through the internal account dashboard.

The result? I received an automated reply from the dashboard promising a response within 1-2 business days, and then... absolute, dead silence for over a week.

If their customer support is this shockingly non-existent during the ONBOARDING phase—when they should be actively trying to win my business—I am absolutely terrified to imagine the nightmare I would face if my company had a six-figure international transfer delayed or frozen.

Honestly, your complete incompetence was a blessing in disguise. You showed your true colors before I trusted you with a single cent of my company's liquidity. I have already taken my business to a serious platform that actually respects its corporate clients.

Avoid WorldFirst at all costs. They are not equipped to handle real B2B operations. If I could give a negative 1,000 rating, I would do it in a heartbeat.

Good, but can be improved a lot. Simple services aren’t available. Can’t have a physical card. Can’t add payee from mobile app. Can’t receive a transaction from anyone other than my own bank account. Strang policies

Transaction fee is higher then wise bank wise charge almost 2 dollars for every transaction but world first charge almost 6 dollars

So far it has been one of the best banking experience I had. Easy, smooth, convenient. The only painpoint i can mention is that you have to frequently justify the incoming wire transfer. As an online business owner, it can get overwhelming to have to justify the payouts over and over again. But the verification process is very quick. Overall an amazing online bank and you know it's getting rare these days.

When I had an issue with a payment I received amazing service from Uma. She helped get my funds returned to my account and was extremely kind during what was a stressful process. Thankyou Uma

Very poor experience with WorldFirst.

First, during the account setup, my verification failed while I was still in the process of creating the account. There was no clear explanation given at that stage.

Then after around 3–4 hours, I received a final decision saying my application was not approved, again without any proper reason. My business is legitimate, registered, and I provided accurate information, so this was very frustrating.

I then contacted customer support by phone to understand what went wrong. Unfortunately, the experience was even worse. The representative did not listen properly, kept interrupting, and spoke over me instead of helping. It felt like the decision was already made and they were not willing to explain or review anything.

If the decision is already final and cannot be discussed, then what is the purpose of offering phone support?

Overall, the process is unclear, lacks transparency, and the customer service was very disappointing. I would not recommend WorldFirst, especially for new businesses trying to get started.

I just removed my account from here because of the stupid captcha verification, there are so many captcha verifications.That is absolutely nonsense. It's no captcha verification is nonsense. Everyone better get out of here

This is honestly ridiculous.

My account got shut down without any warning and now it’s been around 50 days and I still can’t log in. No explanation, no notice, nothing.

Every time I contact them it’s the same story. Either no reply at all or some copy paste answer saying “your account is under review”. That’s all they say. No timeline, no real answer, nothing useful.

I don’t understand how a “review” can take this long while I have money sitting there and I can’t even access it.

This is not normal for a financial service. It’s stressful and completely unacceptable.

I’ve seen other people here with the same issue which says a lot.

If you are thinking about using WorldFirst just think twice. You might end up locked out of your account for weeks with no answers like me.

Great service as always.
They cant do enough to help!

Aznur did a great job tracking down a payment that I had sent to an obsolete account and then ensuring that it ended up in the right one!