WorldFirst 

Dear Stephanie (customer support),
May you keep your positive vibe and your helpful, joy filled way of working with people. It has been a great customer support experience for me and your way of explaining and relating to my inquiries have been most helpful.
Thank you and may you keep it up. It makes all the difference in the world.

My World First account was activated in less than 24 hours after my application. I was very pleased with this fast service. Also, Mr. Kaan, whom I spoke to on the phone, was very helpful and polite. He provided me with all the necessary information in detail and instilled confidence. It was also wonderful to be able to speak in my native language.

An error on my part made it necessary to cancel a fx transaction on our account. Problem sorted over telephone by very helpful representative of WorldFirst.

Customer Services (Amy) responded immediately to an urgent request for information for our audit. I was impressed by how quickly my request was dealt with. I initially contact WF by phone, received the information needed within 90 minutes!

Horrible experience, send a freelance payment 9 days ago, got rejected 7 days ago. Had “ suposely” send back even tho there is no pdf proof, no received back funds and 0 updates. only the same email every 3 days. do not use this service

( reply on below )
You haven’t showed me a proof of return funds no pdf statement no payment code no nothing, also i’m not able to login to my account anymore. just a bunch of lies. its been 7 working days since the canceled payment and nothing is returned

Jann was amazing! All my question was answered to the upmost detail and I got prompt replies. I was helped fast, kindly and lots of patience was shown by Jann, with all the mails and questions she answered for me. Highly recommend. Thank you Jann!

Just got onboarded, the app is fine. They say 5 working days and it took 4.

I called in for update and assistance and Lesley helped. Overall great service

I recently opened an account at WorldFirst, for my business registered in UK. I went through all the paperwork followed all steps, at the end my account was finally created, but I noticed that everything was good, except the ability to receiving payments from business customers which was the main reason for opening the account. I reached out to customer support but they couldn’t give me an explanation or provide me the requirements to get it sorted out. The agent was not empathetic at all and was unwilling to help or at least provide me with the information I need.

This is main reason if you have to send payment to your supplier then payment still not received when you have to open case then they will closed your account and theft your money .
Total Payment :8,000.00 GBP
above is the payment details last 2 month payment did not receive to benefiery now they have to closed our business acount not responcing our email.
We have recently conducted a review of your account and have determined that the services we provide to MUHAMMADYOUNISBALOCHI LTD falls outside of our commercial risk appetite.

As such, I am afraid we will no longer be able to provide our services to your account moving forward. We will be looking to close your account within the next five days.
However, we will not be accepting any new funds into your account with immediate effect. As such, I would ask that you contact any of your payers to make alternative arrangements.

I am updating this review entirely on my own initiative to reflect the positive resolution of my case.

My company, Perennix Ltd, recently experienced a technical and operational incident regarding an inbound transaction. I fully recognise and appreciate the high degree of complexity and difficulty involved in this matter, which intertwined technical systems, rigorous compliance frameworks, and partner integrations.

I would like to extend my sincere gratitude to the technical support staff, the wider WorldFirst team, and specifically the SLT (Senior Leadership Team) for stepping in and successfully resolving the situation.

I have a profound respect for the wider Ant Group and deeply value the efforts deployed by the WorldFirst staff to resolve this, despite the human and technical challenges inherent in such robust financial systems.

Thank you for your professionalism and dedication. I look forward to a positive and long-lasting collaboration.

Name: Adam Benbrahim
Title: Company Director & CTO, Perennix Ltd

Costumer support team are amazing, Chlos didn't let me until I got everything correct
Very helpful and professional thanks to the Chlos and thanks to the entire team

Looks Good Company bit their verification system on every payment is Annoying,time wasting and irrelevant series of questions,Ask irrelevant multiple proofs,annoyed the Seller and Buyer,Never Recommedn to anyone if u have Good Company or Ecommerce store

Crap - my business was rejected outright with absolutely no information as to why or what needed to be provided - WorldFirst simply sent an email after all the effort to verify and print documents saying 'your application is rejected and we cannot tell you why'. Don’t waste your time filling out the forms . (it was a completed application - not as the company is claiming in their response)

Onboarding was easy, adding a payee is super easy, paying my payees are super easy, and customer support is on another level, which I promise made me more confident to use world first for all my business transactions

following this review. I received a call from a customer's agent requesting account verification. "Kenneth" is the manager of customer service. He explains why it's late around the holidays. He apologizes to me for the delayed verification.

I had some initial difficulties with my registration and SMS verification, but Chloe from the support team was absolutely fantastic. She was very professional, responsive, and stayed with me until the issue was completely resolved. Thanks to her help, my company FZ GLOBAL VENTURES LTD now has its account ready to go. Highly recommend their customer service, especially Chloe!