WorldFirst 

I had a very good experience with WorldFirst support team over phonecall + emails. Account opening process went very smooth and professional. Especially Ms.Beyzanur Maden, helped me a lot in clearing all my doubts. She explained everything very clearly and patiently. I had many questions regarding payments to suppliers but she guided me step by step. Her support really helped me to understand how to integrate WorldFirst properly into business flow. Thanks WorldFirst team and Beyzanur for your support. Really appreciate and expecting long term partnership with WorldFirst.

Kaan was absolutely brilliant and extremely helpful

There is a team member Shalini, she is so mature and understandable . It was a nice experience talking to her

Cobi was extremely helpful in helping us figure out what had happened to a payment that hadn't reached its recipient and followed up to ensure that future payments went through without issue.

So far happy with World First service. Their customer specialist Kaan Diler is very professional and quick to respond and address all inquiries. Even though personal account was not approved, our company account has been approved, so I am looking forward to start using it soon.

I really wanted to switch to WorldFirst for more cost-efficient services. But, after I got the confirmation email that my account was approved and I had to "click link to finish registration", I waited for 3 weeks for a reply from them, because my account was actually not showing as approved on their platform. And 3 weeks later, they tell me to send some documents again. Reading other 1-2 star reviews here - makes me happy I didn't manage to switch my payment processing provider to them.

I made my company account with Worldfirst easily from a few months then they extended the permissions to my business account now to run the business operations soomthly. It's a good to build a long term relationship with them.

Good service, thank you

I had a very smooth experience using WorldFirst. The platform is easy to use and transactions are processed efficiently. What really stood out was the excellent customer support. Berk Yesilliksatan was very helpful, responsive, and professional throughout the process. He made sure all my questions were answered and guided me whenever needed. Great service overall — highly recommended!

I had a dynamic and short validation process and all features are working right away!
My personal banker Kerim is a fantastic person. We can communicate absolutly well from the first moment when he called me.
I can reach him on email he has tottally correct answers and he assist me right then when I stock on some question about the banking.

Great experience with krein

My client’s payment is already showing on my WorldFirst account, but it’s locked/unavailable and I can’t use it. I provided all the documents they requested to enable third-party payments, but my application was refused and I was told the payment would be returned to the sender.

Since then, I’ve been left waiting with no clear date, no concrete timeline, and no confirmation that the refund/return has actually been initiated. Support only replies with vague messages like ‘under review’ and keeps sending me in circles, while my funds stay untouchable and it’s impacting my business.

WorldFirst froze my legitimate marketplace funds and showed very poor understanding of how online platforms operate.

I provided screenshots, transaction history, and full explanations, but they kept asking for documents that marketplace sellers simply cannot access. In the end, instead of releasing my funds, they forced a refund.

The compliance process felt rigid and disconnected from real e-commerce practices. Very frustrating experience.

Total bullshit.

They held 32 000 Euros for over a week, they said they processed and will give feedback. The initial sender never received the money back and I have never got any update from them. Yet today when I am talking to support they just send copy/paste answers and don't have anything to tell me. No proof of the refund just asking me to wait some more time... She doesn't even know how many days... Terrible terrible terrible. The worst experience of my life.

Cobi was extremely helpful with a really complex query I was dealing with.

Very grateful for his expertise and I will be sure to return with WorldFirst

very poor experience they are currently running Customer voice program where they said participate in interview and get 100 pounds reward i participate with them after 2 days i ask for reward they said you are not eligable and other false claims very poor experience by the marketing team overall 10/00 exchange rate of worldfirst is also very poor they are scammers

Have been maintaining Currency Account with the WorldFirst for the last a few years. Their services are very reliable, robust, and powerful - they are First-Class in the eMoney World 'WorldFirst'.

Highly Recommended.
CMFR
OGrp

They have excellent AI agent and seamless verification processes

I spoke to Amy at WorldFirst on the phone today. She was patient, talked me through the process and made sure the amendments I needed were absolutely spot on! Thank you Amy!