Wowtickets.football Reviews 

904
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

WowTickets did a great job sourcing a ticket for Cup Final at Wembley. The group at WoW stayed intouch via email, text & WhatsApp- I did not wait till last minute to purchase and provided 2-3 da... See more

Rated 5 out of 5 stars

Ordered tickets for the recent England Euro24 game. By far the best price i could see online. Agent was very helpful in the online chat through the buying process. There was a very slight issue a few... See more

Rated 5 out of 5 stars

Giving a 5 star, my experience amazing brought Liverpool v wolves tickets 2 together for me and my partner. Was expensive but we got the tickets in the kop end and had the best view. Only downfall... See more

Rated 1 out of 5 stars

I bought tickets 5 weeks in advance of the fixture, bought flight tickets, hotel and was told 14 hours before kick off that they cannot confirm my order and will refund me. If you are looking for... See more

Company details

  1. Event Ticket Seller
  2. Soccer Store

Information provided by various external sources

WoW Football Tickets was founded with the aim to provide fans and travel professionals from all around the world a safe and reliable access to high-demand sports and football events in fare prices and with friendly customer service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

904 reviews

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No recent history of asking for reviews

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3.4

All reviews

(904)

1 review in the last 12 months

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Rated 1 out of 5 stars

Not recommending!

724 / 5 000
I was worried when the tickets for Arsenal's home game did not arrive on the afternoon before the game. I emailed and asked when they would come and got the answer that they will look into it and get back to you. I also used their chat service and after asking the same question and entering the order number, the conversation was cut off.
At midnight, I received an email that we would receive the tickets by 11 am the same day. There was apparently a problem uploading the tickets according to wow tickets.
We finally got the tickets a few hours before the start of the match, but not the seats next to each other that we paid for.
I would not recommend this company as it creates incredible stress due to poor communication and late delivery.

September 28, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service and response

Terrible experience! I wish I had found all these comments before purchasing my tickets. The company/service provided me with incorrect details on procuring expensive seats together, resulting in my party being held in three different locations. Then they offered to give me crummy seats for a lot more money together. And all the way they have been very unresponsive - two days out from gameday and I have no tickets in hand or idea of what is going on.

September 26, 2024
Unprompted review
Wowtickets.football logo

Reply from Wowtickets.football

HI - Thank you for your feedback, I can see that you're ordered 5 tickets arranged in *pairs* that means that they are seated as 2 pairs and a single (2+2+1) - we also offered 3+2 and sometimes we take special requests of 5 together but it costs more, you didn't chose to pay for the seats together and you received what you pay for - am I missing anything? I can also see that it was clear to you before booking and also our customer support highlighted that. So over all it is possible that your expectations were that if you book 5 tickets they are necessarily side by side although we clearly highlighted that they are not. The ticket price is determined by the ticket seller and not by us - and yes, Chelsea tickets these days are expensive. I'm sorry that we couldn't set the expectations right and I will think how we can do it better next time.
Thank you
Danny M.
WoW Support.

Rated 1 out of 5 stars

Awful situation with service

Awful situation, don't touch this service.
Money taken immediately, but there wasn't any communication till last minute before match started. I had to buy another additional ticket to get on. Double cost for me. Not recommended to anyone.

September 21, 2024
Unprompted review
Wowtickets.football logo

Reply from Wowtickets.football

Hello Alexander, Thank you for your feedback. I went over what happened and I can see that you booked a ticket on the night before the game, in the morning our delivery team asked for the guest info, and it took some time before you actually sent it - once you did, the delivery team sent you the ticket.
We are discussing this internally to see how we can avoid such a delay for last minute orders like yours.
Your feedback is very helpful, and I'm sorry that we couldn't do better.
Thank you
Danny M.
WoW Support.

Rated 1 out of 5 stars

The worst ever !


We ordered 2 tickets for Manchester United - Fulham two weeks before the match. I specifically asked for a confirmation (before booking flights and hotel). This I got the next day.
The tickets were to be sent digitally, no later than one day before the match.
So we went to Manchster. The day before the match we didn't (yet) get the tickets. The e-mail from them was late in the evening, where they mentioned it was because of a downloading problem from the Manchester United website. We would receive them the next day, no later than 1 p.m.
The next day we were waiting for the tickets, which didn't come. I started e-mailing them (many times) with no response.
Also tried to open a chat, where there was no one answering the whole day.
Finally at 17.30 we got an e-mail where they said they were sorry, but unfortunately they were unable to get us the tickets.
That was 2½ hours before the match !!
So, so disappointing.
And they would refund the paid amount (which we haven't seen so far, by the way).

Terrible experience !

After flying from The Netherlands to Manchester and booking a hotel for the weekend.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Purchased tickets two weeks in advance for a Manchester United game. Emailed a week prior as no tickets and every email the story changed. We were promised tickets by 13:00’on the day of the game. 16:00 when chased them again we got an email saying they couldn’t provide them! Absolutely disgraceful, no remorse shown by them just scammers. Avoid at all costs. Used football ticket net and had them within 15 minutes with a phone call to explain the process too.

August 16, 2024
Unprompted review
Wowtickets.football logo

Reply from Wowtickets.football

Dear Kieren - thank you for your valuable feedback, I have looked into your order and indeed the was a serious problem with the delivery - we are discussing this internally to see why the delivery team didn't offer you an alternative as they should. I can see that you received a full refund and it was processed already, I will contact you in person and try to offer some compensation. Please accept my sincere apologies for failing to deliver the tickets as promised.
Danny M.
WoW Support.

Rated 1 out of 5 stars

Order tickets on 11/08 for today Man…


Order tickets on 11/08 for today Man United game and started to chase for digital tickets on 14/8. Had several live chats with ‘Danny’ & Samantha saying they will be email me over and been promised (had email confirmation too)to have them no later than 1pm on day of the match. We had to travel over 1.5h to get to Manchester and we chase up again as it was 3:30pm and no tickets on email as yet. During that time I’ve received an email that order cancelled. they gave me 2 options to decide. This time of a day when you have travelled, spend all that money and travel long time for them to cancel like that. There’s no reason to mess people like that, also asking for refund and don't know it takes how long. PLEASE AVOID!!!!

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

Order tickets on 29/07 for today Man…

Order tickets on 29/07 for today Man United game and started to chase for digital tickets for at leas a week. Had several live chats with ‘Dave’ saying they will be email me over and been promised (had email confirmation too)to have them by 1pm on day of the match. We had to travel over 3,5h to get to Manchester and while we were 1h away from place we started to chase up again as it was 1:30pm and no tickets on email as yet. Tried live chat again(waiting an hour on it) this time was Flora I've been chucked before I manage to even chat with her. I’ve tired several times again but no luck at all. During that time I’ve received an email that tickets unfortunately are not availed for them to provide and they gave me 3 options to decide. This time of a day when you have travelled, spend all that money booking place to stay have a day off work and travel long time for them to cancel like that. There’s no reason to mess people like that, we will be seeking legal advice. PLEASE AVOID!!!!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, went to England v Switzerland, was concerned but tickets were transferred and better grade 1 instead of grade 3, would definitely use again.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered tickets for the recent England…

Ordered tickets for the recent England Euro24 game. By far the best price i could see online. Agent was very helpful in the online chat through the buying process. There was a very slight issue a few days later when tickets were being allocated, but again these were quickly resolved and communication was through Live Chat, email and WhatsApp messaging. All in all a very good experience and the tickets were Amazing seats. Thanks guys... Will definitely use again!

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

Crooks! Avoid at all costs

Crooks!! Total scum bags! Bought level 2 tickets for Euro 3 months prior to game and ended up with £30 tickets in opposite end. Had to leave game early due to safety. Emails unanswered, phone numbers don’t work, online chat doesn’t work. This company are total crooks and scum of the earth

June 23, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers. Avoid at all costs

Having just been scammed out of tickets for Scotland v Swirtzerland at EURO 2024 and reading other 1 star reviews. It seems to be a common theme with this website. Order the tickets well in advance, get told you will receive them 2 days before, then the excuses start, and you don't recieve the tickets, then they will say you will get them on the day of the match, then they will say 2 hours before kick off. They are either selling tickets they don't have or they are selling them to the highest bidders, absolute scam. Avoid at all costs.

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

Scam - avoid at all costs!

We bought 3x tickets for Scotland vs Switzerland Euro 2024 fixture around 1 month prior to the tournament, but tickets were not delivered. The company claimed the tickets were “still downloading and “not ready” when queried countless times in the lead up to the game. Hours before kick off we were told that we would not receive our tickets. The company clearly sold our tickets to a higher bidder and never allocated tickets to us. Avoid this company at all costs!

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

This is a total scam

This is a total scam, and the company should be taken down.
We paid for Scotland v Switzerland tickets 6 weeks in advance only to be told on the day of the match after countless days of messaging, that they can’t provide the tickets and will provide a refund.
We were suspicious about a week or two before the event that something wasn’t quite right. “But we’re reassured over and over that the tickets would be arriving shortly. Had we known we’d end up with no tickets, we could have tried to source others, but because we were informed so last minute, it was impossible. Thousands of wasted pounds on travel, and bitter disappointment at missing the match. This company has a lot to answer for.”

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

Did not recieve the tickets

Bought 3 tickets to the FA cup semifinal between Man Utd and Coventry. 2 hours before the game I recieved an email that they could not deliver. Travelled all the way from Norway just to see the game. Would not recommend.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

You guys are reliable

You guys are reliable, trusted and I love your communication too.
I got a friend who didn’t trust this site when purchasing the ticket lol…. He’s now convince to purchase his there now. I’ll recommend you guys to friends too. Keep the good work. Cheers

May 5, 2024

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