Wren Kitchens - Manchester Reviews 43

Dom T was great, very helpful, kind and resourceful. Thank You Dom and the great team behind him. Amazing customer service, highly recommended.

Mark R was excellent and efficient. We were impressed by his knowledge and experience. A great representative for your firm.

Mark R was on time, super friendly and informative - great experience.

Mark was great, friendly and efficient.

We had Mark R come in for measurements for our kitchen. Lovely man and was very accommodating to the inspection. Would definitely recommend having a service done from him.

Mark R just came to measure up and was lovely! Thanks Mark, am looking forward to seeing the design.

Poor, want your cash and the customer service drops off a cliff. Incapable of organising a delivery or fitting with no responsibility to sort out any issues.

We had a kitchen supplied and installed by Wrens. The installation and product was very good quality. We are however very disappointed with the installation of the quartz splash back. Despite multiple attempts to resolve this issue, the company has shown little concern for customer experience or accountability.
Failure to provide a reasonable solution is not a priority. Rather than addressing the problem seriously , my concerns have been dismissed. The splash back was installed to the correct requirements but our request for an amendment was totally ignored. Hence we are left with a disappointing installation at our cost.

Wren mis-specified my extractor hood unit and failed to acknowledge their responsibilities. I had no choice but to find an alternative solution, as I had already employed a joiner to install. Requested reimbursement for my extractor hood ( which was nominal in the scheme of things ). Wren is not acknowledging my full compensation and pushing me from one customer service adviser to another in terms of delay tactics. Despite numerous requests to speak to senior management, the team will not allow me to speak to them. This appears to be a deliberate ploy against customers

I had a very disappointing experience with wren kitchens poor customer service and accountability for items that didn’t fit not fit and also electrical aspects that were overlooked on the design process. The mistakes have already cost me over £1500 and now in a dispute over an item that does not fit, while wren won’t offer to replace or refund.
I’d stay away from this company, I have paid over 30k for a kitchen that’s still not complete.

Works carried out efficiently and on time

I had wren design and fit a kitchen in my small flat. unfortunately the designer did not have the knowledge or experience to come up with a design that worked for me. the consequence is that i’ve now got a pull out rack with no handle (the fitter couldn’t work out how to fit one), a washing machine plinth that prevents me from cleaning out the filter, a dishwasher plinth with an obvious gap in it, a hole behind wall cupboards and a hole showing behind a cupboard where an electric socket was removed. All these problems have been fed back to wren on more than one occasion. it’s now more than a month and nothing has been done to rectify any of this.

This is an update to my previous review which was asked to be removed by Wren and trustpilot as I named the member of staff in the store.
Wren do not like their customers to be transparent.
They expect customers to accept dishonesty, cut corners, and lack transparency as thats how they treat their customers as long as they can get away with it.

Im unsure how this company is continuing to function.
It is doesnt appear to be fit for purpose.
Something is very wrong behind the scenes!!

Behind the glossy brochures, and Tv ads, and showrooms!!
My experience has been very dissapointing, and could no longer advise, or recommend anyone to shop with trust or confidence!!
I needed to return an ex-display hob today.
Explained the issues, my gas engineer shared with me. He advised parts were missing. If I can return the hob to wren, and buy another for same price with everything needed. My worktop would be impacted if he has to continue due to the work as it is.
I contacted the wren store and advised of the issues, requesting a refund.
I was met with a load of nonsense by a particular staff member. He should NOT be working with customers!!..Rude, dismissive, disrespecful, lack of understanding, and useless. He advised me the manager of the store was not available. Further nonsense. Selective, and repetitive with no resolution. Why would I need to contact customer services on Monday, when the gas engineer is here, and I bought the hob from the shop. This is the level of incompetence you are subjected too.
Time is money. Thousands of pounds on a kitchen. Additional costs for gas and electrical fitters.

My experience has been sad and disssapointing. Given the extent of difficulties I have faced with Wren, highlighting poor customer service, Wrong kitchen colour, Wrong measurements, Ex-display hob, missing parts, with no support or offer of any compensation, for a product not 100% what I am expected to pay for.

It really is an eye opener!!
When you receive jaded and condescending communication, it is unhelpful and leaves you to doubt whether the organisation is able to deliver and maintain, an appropriate and consistent level, and standard of service to its customers.

Word of mouth reviews of Wren, from kitchen fitters, and tradesmen, customers are completely dissatified with the lack of professionalism, inconsistent, inaccurate, discrepancy, and level of service received from Wren.

I am feeling I am one of many. It is clear their standards are falling, unable to deliver, when on many occasions, their staff lack not only in their showrooms, additionally with their customer services, then pass the issue onto the customer without care, compassion, or understanding!!

Uodate: My case was passed to customer services, however they are more focused with me providing with receipts, and refunding me for parts of the hob which were missng, than the actual issue of requesting for the item to be returned at the time, and the appalling customer service I received.
Furthermore I am being told as I had not raised the issue of being sent the wrong colour kitchen before, this is now a new issue.
Their investigation did not include how I went into the store to complain to the store manager, and neither was I shown samples. My charter summary states I declined samples although I was never shown samples.
This is wren again and their lack of accountability and responsibility. Again passing the issue onto the customer and wanting to cover their tracks.
It really is baffling, the response I received today, Wren really lack the understanding around the frustation and time it takes to write distressing reviews, following a very poor experience, and lack of acknowledgement to address the issue.

Visited by Dom T from Wren White City Manchester . He rang to tell me what time he would arrive. He was very polite and efficient. Offered to remove shoes before entering. Explained everything he was doing and who I would see in the showroom.

Following my previous feedback regarding delivery delays, the product finally arrived only to reveal incorrect measurements. Nearly spent half a day trying to contact the showroom design team for a resolution. While a team member eventually provided a path forward, the combination of delivery issues and poor communication has resulted in a very disappointing experience with Wren

Nicola, Richard great customer service given following a few blips with our new kitchen. Very helpful and courteous over the phone.
Mush from White City store, who sold us the kitchen was patient, helpful and great throughout the ordering process.

Kitchen is fitted and looks amazing. Highly recommend.

very bad experience, long delay in installation and poor quality work.
Signed contract with initial payment in October 2025, kitchen installation completed in Feb 2026.
lack of professionalism and poor quality work.

From start to finish the showroom experience was great. The measure up and measure up for the quartz worktop was also excellent . The look of the fitted kitchen is also pretty good . BUT …. unfortunately the actual quality of the kitchen is a bit disappointing. The doors are too heavy for the hinges supplied and so far I have had to add extra support to 5 cupboards the screws work loose as they are too small and ultimately need nylon plugs the give strength. These do not come as standard The corner cupboard doors are almost impossible to align and drop over and over after each realignment .

The person who came named Mark R., was extremely helpful and explained everything very well. Highly recommended services by wren kitchen

Very poor experience with Wren Kitchens from start to finish. The service was unsatisfactory and the complaints process was inconsistent and frustrating.

Kitchen units were incorrectly measured and cut by Wren’s own team Who came out twice to measure. When I raised this, Wren attempted to place the blame on me, stating that I had signed the contract and should have checked the measurements myself. This makes no sense, I relied on Wren as the professionals and should not be expected to re-measure a kitchen myself.

Wrong appliances were delivered because the ones I ordered were out of stock, yet I was not notified or given a choice. I was also charged for extra items which I did not need for my kitchen. Refunds for price differences and unwanted items were only issued after I repeatedly chased without prompting, I would have lost my money.

The complaints process was extremely inconsistent. Multiple case managers handled my complaint, meaning I had to repeat the same information over and over. It felt confusing and poorly managed, with no clear ownership of the issue. There was no offer of compensation for my financial loss, inconvenience, or time lost from work.

I also had to continue paying my kitchen fitter while work was delayed, as the incorrectly sized units had to be reordered and could not be fitted. Despite constant calls and emails, I made no progress and eventually had to escalate the matter to the FHIO.

Based on this experience, I would not recommend Wren Kitchens this was by far my worst experience.