Wyze Reviews 552

Poor poor customer service. A camera stopped working within a month of getting it. After reaching out to customer service and talking with four reps their only remedy was uninstalling the camera, bringing it back to home depot, getting a new one and installing it. No actual help from the company. I asked for an additional camera support to access the functions that make it useful while my other camera is out. Absolutely no offer to support the additional service. I originally bought the cameras to use the SD card option to not buy another subscription only to find the access the cameras I bought I NEED to subscribe. Only the hard wired cams have the functions I wanted with SD card use. I want to pull all of the cameras down and go with a better company. Horrible useless customer service/support. Waste of money and time. If you value these things go elsewhere.

I had two Wyze wireless outdoor cameras. They were working fine until I added a Wyze doorbell cam. Now, the picture is not good and there is no way to save a video. I called tech support and they were useless. They offered me a $10 gift card for two cams that they would not support. Horrible.

i am a long time wyze customer, likely from day 1. The products seem to be getting less dependable and the customer service is all but gone. A recent software update to the wyze web app took away the ability to get a true full screen view and now has a letterbox around the screen. Called to ask why they did this and was transferred an ungodly amount of times even though requested to speak to a supervisor who speaks native english. Each time someone answered the phone, they asked non-relevant questions and wanted to know (again) why I was calling.

For a change, this custumer service was able to get her questions researched and rigthfully answered to me from a well familiar source that she has contacted. Please make sure that your custuner service people have the technincal access that they need to properly answere clients questions like this one did

I could not get the light to turn off or get any buttons to show up. Wasted 40 mins on it. Retuned.

My husband and I purchased two Wyze v4 cameras after a friend's recommendation. They were reasonably priced. They were easy to set up, and we downloaded the app on our phones. Wyze offers free and paid plans for their services. The free plan included all the services we needed. We like the night vision of the cameras, as the screens are very clear. When the camera detects motion, it notifies our phones. We can photograph and record an event. We plan on purchasing a microSD card for recording. We share the Wyze app with each other. The app includes help and customer support. Customer support helped us resolve an issue twice. It was a great experience. We really like these cameras. We feel more secure having them in our house.

I have been a Wyze customer for about 4 years. Their original cameras, though not the best video quality worked very well with an SD card. After about a year and some updates, the cameras stopped capturing important events and I was forced to always review the SD card to see them. It tends to be people and pets that the Wyze cam fails to detect which is the very reason to buy them.

Later on, I purchased a few more cameras because they had 2K instead of the 1080p and the newest ones began having trouble detecting the SD Card. This forced me to upgrade to Cam Plus license in order to get events from the cloud. This last year has been the worst by far. Not only do the new cameras regularly fail to detect the SD card, now the older cameras do as well. Events are hit and miss and sometimes they fail to upload to the cloud. I had one brand new camera die after a month. But the most annoying issue is the Application on Mobile Phones. I have always had Androids and my older Samsung phone app worked perfectly. The new application for Androids does not work on Moto Edge. The playback is terrible. It takes about 5 seconds or more for the live feed to load. The cameras sometimes lose connection with the network and you are forced to close the application entirely. If you do get the live function working, it displays in 10 second snapshots both from the SD Card and the supposed "live feed". The SD Cards are regularly not detected, so nothing gets recorded to them. To get them working again, you have to reset the connection, toggle the SD Card off and on or restart the camera. Once you Reset the connection, it will default back to recording "Smart" events which are never smart, but just don't record. I guess this helps Wyze to have as little cloud costs as possible, but is a liability if you actually rely on them for security. When you know the exact time an event happened and you go back to look on the cams, they don't even detect motion or the event. If you can get the SD Card to work, you have to record for about 10 seconds before when you know the event occurred until about 10 seconds after it stopped because of the "snapshot" problem in the playback. Contacting support shows they are aware of the SD Card failure issue and have been for at least a year. They did nothing about the application not playing back live feeds and there is no ETA for a fix that I'm aware of. I have canceled my subscription after 4 years and I'm pretty sure they don't even care that they lost a customer.

*Edited to add a response to Wyze Support suddenly being concerned when they just closed my tickets in the past without fixing the issue for an entire year:

I did not keep my ticket emails because your Support Team didn't have an ETA for the fix and the SD Card issue was known for a year an never fixed. I tried to look for my previous tickets on your Website but it doesn't even keep track them there. If your ticketing system is able to perform a search (and all of do to my knowledge), look for a ticket about the Motorola Edge 2025 freezing during playback. You asking me for my ticket number when you have access to your own ticketing system and can search using key terms is again an example of poor customer service. I'm glad I'm switching to Energizer cams this year.

Wyze customer since they first came out with the V1 Cameras. Until the last few years, I considered Wyze to be a very good company. Now, they are someone I can't ever see doing business with again.

My issues are with hardware reliability and what I would call absolutely horrible customer support.

From the hardware side, some devices will repeatedly go offline and won't reconnect while others (close by with less signal) continue working fine. And then after days, weeks, months, problem devices suddenly start working (firmware updates and wifi signal not the determining factor). Other working devices then suddenly stop working. It is musical chairs.

Often when a device disconnects, the power must be cycled to get it to connect to wifi again. In the forums people talk about putting cameras on competitors wifi outlets so they can manually power cycle cams.

My hardware issues have been bad. My support experience has been far worse. I've had support close cases without resolution. Received endless loops of the same Level 1 canned responses with steps that have been performed too many times (multiple times in the same case). Requested to provide logs only to never see any indication that they were reviewed. No options for escalation. Offers for refunds that are never fulfilled. And the final straw was reneging on what was offered.

IMHO, the company has too many product, support, and integrity issues.

==============================
RESPONSE TO WYZE REPLY (1/28/2026):
Dear Wyze, your offer to, "...review your past cases and make things right" are the right words.

Unfortunately, past support experience (last case particularly) leads me to believe the offer is nothing more than an empty promise placed here to try softening the sting of a heartfelt review.

I’ve been extremely disappointed with my experience using Wyze. Every interaction with customer service involved very long wait times, and communication was difficult because the representatives I spoke with had limited English proficiency, which created delays and misunderstandings throughout the process.
The biggest issue came when I tried to cancel my subscription on the same day it renewed. Despite contacting them immediately, I was told they couldn’t cancel or refund the $100 charge because it had “already processed.” Instead, they offered me a $50 credit — but what wasn’t made clear was that this “credit” could only be used toward next year’s annual subscription. I was told to upload new credit card information for the credit to be applied, but the way this was handled felt misleading, almost like a tactic to ensure my card stayed on file so they could auto‑charge me again next year.
Overall, the lack of transparency, the pushy approach toward renewing service, and the difficulty communicating with support made this an incredibly frustrating experience. I cannot recommend Wyze based on what I went through. The negative reviews should steer everyone away!

They used to be great, but now I might go with something else. I hate it when you get a notification and you click on it. takes forever to load. 2/3.. close app, reopen it. you missed what happened. It always does this with every camera. no fix. been like this for 3 to 4 years now.

Hello Wyze Team,

I’m writing to share feedback on a recent experience with my purchase of the new Wyze Solar Pan Cam.

When the camera arrived, I was initially disappointed. It was shipped in a gray plastic mailing bag, and the product box itself had already been opened. The camera arrived loose, with only the shipping bag providing protection. As a result, I was understandably concerned that a “new” product had been shipped unsealed and potentially exposed to damage.

That said—this is exactly why I’m still giving Wyze five stars.

When I contacted customer service, I admittedly vented my frustration to the agent, which I shouldn’t have done. Despite that, she remained calm, professional, and genuinely helpful throughout the call. Her poise and courtesy were impressive and speak highly of both her professionalism and Wyze’s customer service training.

Even more importantly, the issue was resolved quickly and efficiently. Wyze immediately provided a prepaid return shipping label and sent out a replacement camera. Within three days, the new camera arrived properly sealed, installed without issue, and is now working perfectly.

I’ve been a Wyze customer for years. While there have been a few hiccups along the way, I’ve consistently found your products to be innovative, reliable, and well-priced—and I’ve always felt treated fairly when issues arise.

Thank you for standing behind your products and for having a customer service team that truly makes a difference.

Initially this was very frustrating. I had ordered a camera via the Wyze web site but through Amazon prime. The order neither shows up on Amazon nor on the Wyze web. It also did not show up in my email. Moreover it was also initially difficult to contact Wyze and talking to an agent. Then after a long chat I got disconnected (likely my bad connection) and the office was closed when I tried to reconnect. But after the initial frustration they took care of me.

Wyze was once good, they can never get the app to work properly.
I have three cameras and all of them run into issues where when it detects an event, the camera seems to turn off into a reboot cycle, which means it doesn’t record onto the SD Card, doesn’t let me view live video, or do any functions; thus completely contradicting the need for a “security camera”
That’s just one issue. Seems like over the years of having Wyze cams, there will always be an issue of some sort, mainly app related issues.

Wow... my recent experience with Wyze customer service was great and so far both my cameras have operated flawlessly. I decided to upgrade to Cam Plus to view videos off my cameras. I had a few questions after upgrading and Wyze customer support was great. Follow ups were immediate and they were extremely helpful and patient. I would totally recommend Wyze cameras to anyone. Setup was super simple and video quality if very good.

Bought a Wyze camera probably 6 years ago and haven't used it in several years. We were going to have a stranger in our home watching our dog for a few days so we set it back up. Apparently they now charge a fee to use the camera at all, but there was an option of a 30-day free trial, so I signed up for that. Come to find out that Wyze has no way of actually administering a free trial when signing up through the app, and I was charged for a full year's worth of fees 4 days later. This company was started by former Amazon employees and has actually turned into a real business - if they wanted to figure out how to resolve this "glitch", they would. But of course it's easier for them to steal $20 from every person who thinks they're signing up for a free trial through the app. I'd like to see what % of people sign up on the app versus online. When I inquired about it with them, they said they'd give me a $3 credit as a gesture of goodwill once my annual subscription expires (11.5 months from now) - and all I have to do is enter all my credit card information! What a joke. Don't even care about the money, just a total scam of a way to run a business.

Was good when launched, but as with all whales greed takes over now even trying to watch a video on the SD card on the camera I own is a debacle, constantly harassed to buy this, pay cloud fees that and must have a subscription for anything to work

I would rate 0 stars if that were an option. The cameras broke down in less than a year and the company takes no responsibility. I am currently battling against them with help from the Better Business Bureau because wyze has been so disgusting to deal with their customer service. They offered a $25usd credit to compensate for a broken $55 camera and when I said I love in Canada they’ll only offer $25 $CAD and wont honour the value in CAD.
It’s been nothing but disappointment dealing with this company.

Spotlight camera dies after 1 year

What a useless product, first my small wyze camera just stops to work and after 1 year my floodlight camera doesn't light up with motion anymore,

DON'T BUY THIS PRODUCT

i'm very disappointed with Wyze, customer for a long time and recently try to order new item but got scammed... i thought i clicked for free shipping and went thru as 2nd order and goes directly to order completion without me allowing to verifying the order and the address... tried calling the customer service, create ticket, did chat to no avail... and that AI support is the worst of all.... never order again with Wyze.... not a good way to threat customers! Not only i got duplicate order but shipped to the wrong address... and they could not even correct the address nor cancel the order! Pretty lame!

I bought two V4 pan cams so that I could possibly eliminate the still V twos and threes.
Good thing I did not take those out first these V4 pan cams are a piece of junk and Wyze knows it they have full control of fixing it for example; no color at night and because of this review and the instructions I now get color at night as described in the feature for purchasing this type of camera nothing else was addressed during this review such as on the features 4K where I select it instead of a setting that keeps it at 4k it will stay on auto which means 360 P. This was not addressed and more importantly,
Another piece of false advertising. you can set the way points up to four of them but they’re no good because you can walk right in front of the camera and it won’t follow you what good is that if a burglar does break into your house or comes to your house without you knowing who it is to capture him or her on camera well it’s a missed opportunity another thing they can fix and another thing that’s a lie to the customer and false advertising from their website to the box it comes in. You getsick and tired of these companies lying to buy their products and better yet not hiring competent EEs to fix the software that the uneducated software writers are writing. Good luck