Wyze Reviews 554

i'm very disappointed with Wyze, customer for a long time and recently try to order new item but got scammed... i thought i clicked for free shipping and went thru as 2nd order and goes directly to order completion without me allowing to verifying the order and the address... tried calling the customer service, create ticket, did chat to no avail... and that AI support is the worst of all.... never order again with Wyze.... not a good way to threat customers! Not only i got duplicate order but shipped to the wrong address... and they could not even correct the address nor cancel the order! Pretty lame!

I bought two V4 pan cams so that I could possibly eliminate the still V twos and threes.
Good thing I did not take those out first these V4 pan cams are a piece of junk and Wyze knows it they have full control of fixing it for example; no color at night and because of this review and the instructions I now get color at night as described in the feature for purchasing this type of camera nothing else was addressed during this review such as on the features 4K where I select it instead of a setting that keeps it at 4k it will stay on auto which means 360 P. This was not addressed and more importantly,
Another piece of false advertising. you can set the way points up to four of them but they’re no good because you can walk right in front of the camera and it won’t follow you what good is that if a burglar does break into your house or comes to your house without you knowing who it is to capture him or her on camera well it’s a missed opportunity another thing they can fix and another thing that’s a lie to the customer and false advertising from their website to the box it comes in. You getsick and tired of these companies lying to buy their products and better yet not hiring competent EEs to fix the software that the uneducated software writers are writing. Good luck

Wyze Cam is a very poor security camera. It doesn't catch motion that's right in front of it. I've set the motion sensitivity to the max level but it still misses any activity right in front of it. I had two instances where someone damaged my property, both in front of the camera. Neither were caught by the camera. I'm very disappointed with this camera. I'll never buy this camera again.

Absoulte SCAM! AVOID THIS GARBAGE COMPANY and SHAME anyone you meet who works for them. They OVERCHARGE for TERRIBLE service then AUTORENEW YEARLY subscriptions and REFUSE TO REFUND even if you request cancel on the SAME DAY. I did not use the camera in over a YEAR and they still charged. They spend more time fighting credit card disputes and screwing over their customers than they spend creating or selling a viable product.

Customer service is almost non existent. The app will not get off redirecting from the login page which make my cameras worthless

Avoid at all cost. Very poor support and poor quality products

Holy crap I came on here to write a review about Wyze products, and I have never seen this many negative reviews about them. I mean, I know everybody’s got issues but this is what I found out. I’ve been with Wyze since 2018 and my very first camera was a Wyze cam V2. I have maybe 40 Wyze products from cameras,plugs,light switches,lamps,and 2 robot vacuums for the offices and wear house and at the beginning I had a little trouble but I researched it more called customer support which they were great and got a lot more information and what I found out was 1st. Human error was over half the problems 2nd. Equipment IE router. modem. 3rd ISP not fast enough or the internet plan they have. ( the ISP throttles there network). I know everyone likes plug and play and set it and forget it ( BUT ) in today world if everyone wants top tech for rock bottom prices and Wyze is offers tech at a fair price ( i think ) but you may have to do some research on your end and that’s what people don’t do. They impulse buy without thinking about their needs. They buy a camera and a lock or a doorbell camera and there router is all the way across the house with to much interference like walls,metal structures,other devices interfering with the signal configuration of the router and so on and when it drops off the network or a power outage and doesn’t come back online they lose their every loving mind and call customer support and if they don’t get them the instant the first rings they go crazy. Wyze has multiple ways to get ahold of them and I found out the chat is the best but I hate that robot chat at the beginning and if you search the help menu on there website it has solutions to the problems and not to mention the forums but I got off of there because I was helping people and I can not read minds and they were not explaining there issues clearly and being very rude and when you asked them if they read the instructions carefully they say I skimmed over it. Well there is one problem. But anyway I will probably catch hell about this post someone will pipe in and say something negative and I could go on but I’m not. Since 2018 I have learned a lot about Wyze products and how to correct the problems I have and in all of those years I have had 2 cameras go out one Wyze replace it the second I could not remember where I bought it so they couldn’t replace it my. Bad for not keeping the receipt. So I hope this information here helps someone but in the end people have to do their homework about whatever products they buy or just buy the most expensive thing they can and pay for products support there you go that’s the choice’s you have but anyway everyone have a great day

Wyze started out as a good camera and company. But in tue last couple years it has gone to shit.
Zero customer service, the app is absolutely garbage, always crashing, regularly buggy.
Go with another company. Don't waste your time.

too many issues to list. Phone is missing from my house so i log into wyze from my desktop. Only to be told that the devices that i use daily are not listed on my account that i use daily. Nothing but links to buy more cameras. Nor is there any contact information available. The recordings start late. They are too short to show intent of who triggered the recording that stops early. Then a mandatory 'cooldown' time of 1 min. minimum. Unless you pay monthly for Wyze to unlock the security features of the security device that you already purchased. Were i a criminal i would seek out homes with wyze cameras knowing that if you throw something in the area, you can just wait 12 seconds. Then you have a minimum of 1 minute to gain entry un-monitored. Or go on a windy day. Heck, if it in reach there is an entire minute to just take the wifi camera with the thief. It only works in range of the seperate antenna that only connects to router via ethernet cable. THe camera will not connect to wifi by its self. i hope you like long wires running to a location accessible to all linked cameras. The location better be dry as well.

Ticket #4568846
Their customer service is the worst! Specialist Mary lost Wyze another customer. Cancelled my subscription and will find a different company to use. First, a $10 coupon to buy more of your products when your app is having programming issues is an insult. You can't even guarantee me buying a new chime would work, since it is an issue with the app.

Then after spending a bunch of time with Alfred to determine my equipment was working, it was a programming issue with the app, and the engineering team would have to get someone to fix it. I get an email response from Mary now claiming it is likely a hardware issue and since my less than 3 year old equipment is no longer under warranty, they are wiping their hands of it. That engineering may someday look into it and issue a patch in an update someday if it turns out to be a software issue.

The issue was my doorbell chimes quit working this past month. Had 2 connected to a video doorbell, one in the house, one in the shop. I called customer service. We were able to get both chimes working, but only one at a time because the + sign on the app to install another device disappears after one is installed. Obviously someone screwed up the programming somewhere along the line.

My Wyze door bell cam worked without issue, for over 3 years, until I tried to install another Wyze outdoor cam, which required a different phone app to be installed that was not compatible with my phone; by deleting their incompatible with my phone app, the previous working door bell cam app, was deleted and Wyze says that can't fix their issue. Wyze says to buy a new phone, I say goodbye Wyze. A report card would rate this company an F-. Please note that trying to respond to their emails is an absolute nightmare; gives me the impression that are not as computer literate as they should be.

Forced to give one star when it should be zero. I had two plugs which have worked great with zero issues. A few days ago our bedroom lamps stopped working. Usually a simple unplugging and plugging back in would get them to reconnect. This time that didn’t work. I tried reconnecting and then even deleted the plugs and then tried adding a new device and it could no longer find the device for me to add. I was asked to send in pics of the ba k if the plugs and was replied with an offer of a $20 credit towards a purchase and that my plugs are out of warranty. Ironically enough they completed a recent update which seems to be when my plugs stopped working. There’s no way BOTH of my plugs would literally die at the same time. I’m convinced it has something to do with their recent update because it’s very coincidental. I told them they can keep their $20 credit because I will not be purchasing their product again. Do yourself a huge favor and just don’t buy any of their stuff. This experience was terrible and the fact they are trying to say both plugs went defective at the same time is a bit crazy to say the least. Maybe they should fix their recent update.

I have had several Wyze cameras for years. I have only had 1 camera fail and support was amazing. The initial email for the issue and subsequent emails were answered in impressively short timeframes. If a Wyze camera is still under warranty they will replace it if all the required investigative steps are followed. Like every single company out there, a failure outside the warranty is a different problem. That being said Wyze has offered gift coupons for new purchases when something has failed outside of the warranty and they can't figure out why. The support staff has always been professional and courteous and knowledgeable. I worked in software support for 30 years so I know how difficult the problems can be and furthermore, how difficult the customers can be. Being rude and obnoxious doesn't gain any browny points, trust me!! Overall my experience with Wyze has been great with a few bumps here and there. Better then a lot of other companies I have dealt with. I will continue to purchase Wyze cameras. And like any manufactured product, even automobiles, we get lemons or product recalls etc. And life goes on!!

Have 12 cams. Have had for 7 yrs. Rarely have any kind of issue. Also have locks bulbs etc. all good herr. 💪🏼

I bought a CAD 40 camera from Wyze and did not authorized their subscription. First they deducted CAD 27 from my master card without my authorization via Google payment. I did not notice it earlier. Now they have deducted CAD 190.39 from my card without my authorization on 14 Aug, 2025. Claim ID 7753-1981-2904. I requested them to cancel subscription and refund the money which was declined by them. I am senior citizen and do not understand this system. I feel it is a organized loot by Wyze in collaboration with Google payment. How I can afford 190.39 subscription with a CAD 40 camera. I never used this service. Neither Google payment nor Wyze taking responsibility to refund my money. How will get my money back. There reply is not correct
WYZE is misguiding. Why did not they cancel subscription whenever I requested them and asked Google payments to refund the money. They are not taking responsibilities for this and will not refund money. I will request them to cancel subscription and refund the money
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Purchased a bundle from their website consisting of doorbell camera, sense hub, entry sensors and annual home monitoring plan. After installing everything and setting up the app, all I see is 15 days trial of monitoring and annual plan is not active. I have tried everything and there is no way to contact their customer service because you stay on wait for hours and no one speaks to you. I also needed a certificate of monitoring for insurance and there is no way to get that. Money down the drain!!!!

Coffee is great and service is amazing. Will definitely be back.

The Wyze Bulb Cam with the Telescoping Design is a very innovative and excellent Home Security System. Installation into exterior residential light fixture. The camera extends out with a telescopic reach of 3cm. Very compatible with most outdoor lightings just double check and the flexibility to add on additional light bulbs only to capture any blind spots limitations on property. The camera view is very clean and clear daytime and night time.

The wyze can cs 3 fell off it's magnetic mount and broke.
The company acknowledged that it shouldn't have happened.
They only offered a $10 coupon.
I will never purchase a wyze product again.

Had home sense hub for last than a year and a half and quit working. Literally sat on a shelf plugged in and quit making any sounds, went through customer service won't replace.

I guess it is easy not to show much faith in your product when you know it won't last more than little over a year.