Wyze Reviews 554

Not responsive at all to our questions/support. Bought 2 cameras, stopped working some two weeks ago and we need to know why. Try any possible form of contact with no luck. I guess we will try another provider (Ring?)

Avoid Wyze Products like the plague!

Before making any future purchases from anywhere, I'm first checking Trust Pilot.

If I had only known how monumentally terrible Wyze "support" is I would have never purchased anything from them.

Flabbergasted.

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The main issue I have is my cameras take a software enforced, 1-minute cool down between any motion or "event".

So, someone comes to my front door, the camera only records 5 to maybe 30 seconds of that, and once they stand still long enough (5 seconds - example: waiting for someone to answer the door), then the cameras stop recording that initial motion/triggered-event, and then won't record any other event/sound/movement for 1 full minute. (on purpose, so that you'll pay for a subscription).

So, if someone then opens the door and gets punched in the face, shot or is harassed by solicitors, etc., none of that gets recorded!

Well, now imagine paying for a subscription for 3 years - specifically for that feature (no 1-minute cool down) - and it still doesn't work!! So, you’re stuck with 1-minute gaps in every security event in every Wyze outdoor security camera you buy? ...Yeah, thanks for choosing Wyze.

But then, it gets better! Now try and contact them for help... GOOD. LUCK. ...with getting empathy, understanding, or any actual help or solution!

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Update: Wyze keeps flagging this review, so I'll add more detail for each descriptor they are offended by (but rightfully earn!).
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1. Lazy.

They don't put in any noticeable/actual effort to actually help you. Instead, they send you links to self-help options -- Which I had already tried, that didn't work, which is why I was contacting them for help in the first place. AND, the options they were linking me to didn't work or were incorrect / missing the steps, buttons they reference, which, again, is why I was contacting them in the first place. They didn’t actually double-check anything, they didn’t do anything. They wouldn’t even escalate! I had to ask 4-5 times! I had to re-explain everything to them every time I tried to reach them by all methods I could find! (They make it hard to call in - you have to google the correct phrase to get the phone number and then pay long distance charges to call them).

2. Stupid.

Another issue that came up; I had to explain to them, because they couldn't figure it out themselves, that I was double-charged, and need a refund because I was charged for two years of subscriptions (while trying to renew/upgrade). They, like mindless automatons, just spewed out an explanation ("the system credited you for the extra payment so now your expiry date is later"). But the expiry date was only extended to 1.5 years, not the 2 years I paid for (and didn’t want to pay for in the first place, let alone 2 years at once, as this upgrade was a test solution, which, spoiler alert, also didn’t solve the problem!) But, I had to call back twice because even after trying to explain that to 2 different "live" agents, they struggled to comprehend the error in the system.

Then, insult to injury! After 2 calls, 2 days and 1.5 hours later, they finally issued a refund. BUT, they issued a pro-rated refund thereby charging me for 1.5 days of a lesser, and duplicated subscription (Cam plus) that I didn't need or use because I had already paid for / upgraded to the Cam Unlimited Subscription. Are you kidding me?!??

3. They just don't care. (And that's being generous!).

As you can derive from the first two points, they don’t care. Their agents didn’t take a second to consider the possibility that I had/have a valid complaint/issue, nor what it must feel like to be in my situation. They make it clear from their short, auto-replies (which are more patronizing than conveying any level of genuine empathy), lack of actions (don’t escalate, don’t email follow ups or useful solutions), they just want to get you off their phone, chat or email thread asap hoping for a 5-star rating from you - just for being polite but not actually doing anything to solve your issue(s).

Then, another insult to injury. After paying for 3 years our service, that still doesn't work consistently for you. We think we know why it's happening but don't know if we'll ever fix it in a future update. Here’s a $5 credit for your frustration, and time, even though you've paid over $250+ in subscriptions alone to get a feature that you've never consistently had and still doesn’t work. Good Luck and go away.

With every angry reply, they upped that $5, to $10, then $15, then finally I did get a $40 credit toward the upgraded/more expensive subscription that still did not solve the problem.

So, You’ve been warned...

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@Wyze -instead of trying to silence these reviews, why don't you spend your time fixing your products and your support paradigm?!

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Reply 2 Wyze reply:

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Bought a robot vacuum, pretty good for the price. Bought another;complete fail. Wouldn't map accurately. Sent back under the warranty. Have been waiting months for a replacement. They keep saying they don't have any, even when their online store says they do. Awful support. They keep offering a gift card instead. I don't want other Wyze products. I have quite a few. They are lousy. I want my money back. And btw-nobody followed up in person. And I expressly told them I do not want a gift card. They have had these vacuums back in stock and simply refused to send one to me. This is a warranty?

Mark at Wyze was very helpful to me today. I purchased a Wyze Cam Pro,
It arrived today. Mark gave me some important tips like, it must charge for 9hrs before ready for setup.
My previous Wyze V2 only needed 4hrs, the Pro stays charged for 6mths.
Thank you Mark, Wyze need many more of you.
Sonya

Great customer service and products! I recently ordered the Duo Cam to replace my previous doorbell cam and they forgot to send my micro SD card. They checked things on their end and promptly sent my card. Again, both their services and products are phenomenal and I highly recommend them!

Customer service was so helpful today. Explained every step she was taking. Made sure I understood what the final outcome of our discussion was. Great job!
I have two nieces who have Wyze systems and love them. I personally have see the pics and videos and quality is awesome. Equipment has been no problem.

Never works. Easily hackable. Waste of money

My Wyze cameras and other devices are not reliable at all. Suddenly they stop working for days at a time, for no reason. No matter what you do, they do not work. Then suddenly they start working again. And then stop working again. I cannot rely on them for security purposes. I find them to be more like toys. I also could not get any decent help from Wyze Support. Useless.

I ordered a vacuum online from Wyze. It was delivered via Amazon, and the driver left my package in the apartment building’s front lobby instead of in the secured mailroom where delivery folks are supposed to leave packages. Not surprisingly, it got stolen. But Wyze did a very nice thing and reimbursed me. I appreciated that a lot… most companies wouldn’t do that.

WYZE/Google pay took $140.71 from my account after I canceled all subscriptions. If I see another charge from these pirates I will dispute it and do a stop pay. Their customer service is horrible and they just don't care if you are satisfied or not!

I received and excepted a 3 month offer. A week later I cancelled renewal of the subscription. 3 months later I was charged and put on a monthly plan I never ask for. So when I went on the website to cancel again. While going finishing the cancellation, telling then 3 times yes i want to cancel. They offer an extended 3 months they say for free, but asked for a credit card anyway. ***Important*** In the terms of service, It states that I would wave any right to participation in any class action suit after. I refused the offer to avoid the (1) cancel subscription renewal, (2) being charge anyway, (3) Then asking them to investigate, (4) Then the 3 month offer, waving my rights merry-go-round. They currently have a class action suits against them. Also CNET just dropped their recommendation of wyze due to the continual security issues, mainly after the one last month when people had access to other members video feeds. Too much trouble, too many issues especially with a company with an F on the BBB and Poor customer service. Getting microSD cards and praying I don't have technical issues.

I was just charged another annual renewal for Cam Plus. I haven't used the Wyze cameras for several months and totally forgot about them until my AMEX alerts me of the charge. WYZE is another company that sucks you in with subscription services but purposely do NOT provide a RENEWAL REMINDER. They can but they don't. I wonder how much revenue they get from this underhanded practice?

Horrible support. Stay as far away as possible.

Crappiest piece of shit! Have to keep refreshing the damn screen in order to view recording. Lags every freaking time. Worse piece of crap shit dont ever buy this brand! It was working alright until the recent update and became even more laggy!!

I purchased a bundled deal for my daughter ($99 total) in October, 2024, and had it sent to her home address. She never received it. I called to ask about the delivery and was told it had been delivered when it had not. They emailed me a link and when I entered the information for a refund I was told it was too late to get a refund as I had waited too late to request it. I paid an additional fee for this service yet they are refusing to honor it. This is my third time contacting Wyze, and they are still giving me the runaround for returning my $99 or providing the product bundle I paid for. Again they said they would email me, and this time I asked for a living, breathing person, and still they give me the runaround. I have cancelled both my subscriptions to Wyze for our cameras, this company is no better than the rip-off artists who habitually call to scam you out of your money. A legitimate company honors its customer's claims, Wyze is not that. Find a camera from somewhere else.

Another joke from Wyze! I don’t have a reference number, so how can they ask me for a reference number? Nobody even replied to me or contacted me until now when I get a message from trust pilot …
Terrible camera terrible after sales service.
I think these cameras are a rip off! The cameras don’t record well, even though they have SD cards in them, it still doesn’t record . The clarity of the pictures are terrible and blurred and it’s impossible to contact customer service.
Today one of my cameras wasn’t working and when I called customer service they said because it was past the one year warranty, I couldn’t get an exchange camera and there was nothing that they could do. I was told since I was a valued customer that they would give me a five dollar gift card. What a joke! I asked her if she could get anything for five dollars in their company and she said she was just doing me a favor then she didn’t need to do it because it was out of warranty, but she was still offering me the five dollar gift card. All I can say is this company is a joke and a rip off. I’ll never buy from them anything again.

Terrible cameras and customer service. The cameras that you don't pay extra for service on miss dozens of events everyday which basically makes them useless.Ironically the camera I pay a monthly fee on rarely misses an event.Total BS.Adios Wyze .

won't connect. this is a terribly unreliable system. I have bought 9 cameras and they all frequently don't connect, or take some time to do so. they also miss way too many vehicles and people. but they sure do good at seeing bugs and rain. all I am told is wait for an update. I am not a satisfied customer and will communicate that to my friends and in reviews. I'm done trouble shooting. They are asking for more information. Why don't they just check their records for my account. I call it a lame excuse to dismiss my review.

ticket (4259530)

Customer service will not respond to broken products. We have been reaching out for over 4 months now with no response from wyze.