Wyze Reviews 552

Upside is the cameras are hard wired so they work relatively well even in our cold Canadian climates...but they pickup activity outside of the specified detection zones and then DON'T pickup activity that should be caught (like a parcel delivery guy 10 ft away from the camera).

I am now trying to cancel my AUTO-RENEWAL (didn't read the fine print) which happens in a month but WYZE won't allow me to remove my credit card info from their system so that I can't be accidentally renewed like last year!!

I have reached out to them via their internal contact system but so far no response!!!!

I bought these cameras because they supposedly can record 24/7 and not just motion events. Batteries died in less than a few hours. Not only that the solar panels do not charge the cameras properly or they are defective. I hung them up, and batteries dead not even a day later. I purchased that plan subscription for $99 a year. Well I took the cameras down and boxed them back up and returning currently. Oh and the 99 subscription even though returning in less than 2 weeks. NO REFUNDS on a useless subscription. $99 down the drain on defective, horrible products.

Battery Cam Pro: I'm an engineer and I do NOT recommend. Unit looks solid but inconsistent detection, confusing app. Constantly tries to upsell you to a subscription. Would notify (only if it decided to detect motion) on one phone but not the other phone. Battery was supposed to last months but went from 99% to 96% in one hour. It will not work as predicted.

Sold a defective product with missing hard ware, gave a customer service gift card for the missing hardware and inconvenience, once I was able to hook the product up it turns out to be defective and they will not issue a refund or a replacement. Even after they initially stated they would.
"Ann (Wyze)

Jan 31, 2025, 8:26 AM PST

Hi Pat,

Thank you for reaching out to the Wyze Wizards team and we're sorry to hear that you're still experiencing an issue with your Wyze Video Doorbell v2. My name is Ann, from the Orders Team, and I would be glad to take over this email.

To proceed with your request, could you please provide a photo showing the MAC address of your Wyze Video Doorbell v2? You can find the MAC address on the back of the device or in the Wyze app under the device info page.

At this time, we can only process a Wyze Gift Card. The amount will be based on the cost of the Wyze Video Doorbell v2. Once we receive the required photo, we’ll move forward with issuing the gift card.

Let us know if you have any questions.

Best,
Ann | Wyze Wizard

Visit our Help Center: click here
Website | Facebook | Twitter | Instagram | YouTube"

And then they tried to lower the amount in this one

"Elycon (Wyze)

Feb 1, 2025, 6:33 AM PST

Hi Pat,

Thank you for reaching out to Wyze Support. I hope this message finds you well. My name is Elycon from the Orders Team, and I would be glad to take over this email to assist you further. We truly appreciate your patience while you waited for our reply.

I'm sorry to know you're having a power issue with your Wyze Video Doorbell v2. We appreciate you taking the time to send the needed information. To ensure we send your $29.98 gift card code, could you please confirm your preferred Wyze email address? Alternatively, let us know if we can use your email address in this thread. Please let us know what works best for you.

We'll be waiting for your response.

Regards,
Elycon | Wyze Wizard

Visit our Help Center: click here
Website | Facebook | Twitter | Instagram | YouTube"

And then they wrote back saying no we wont do anything, they also refused to consider refunding to the cc used.

The cameras, themselves, are decent for the money. The subscriptions are where the true scheming from this company comes into play. The “auto-renewal” on their subscriptions does not come with any sort of notification, via email, before the services renew. The company can *easily* send a quick message giving one time to cancel if they no longer need the service, but they do not. They send plenty of spam email, but they don’t care enough about their users to actually give them important account information. Instead, they count on people forgetting about the renewals and make the bulk of their revenue off of their “services.” It’s disheartening for a company to not be more transparent. When you do try to cancel, you have to say “yes” to cancelling four times. You can tell where they make their money. I’ll never use them again.

Absolutely the worst security cameras Ive ever owned! The motor control on that pan cam v3 are either really slow and laggy or they go way too far. The zoom feature rarely zooms in all the way and it's the same with my floodlight V2 I have from them as well. I'd keep looking for something else if I was you! The customer support is almost as bad as the cameras!

This camera is a joke. They should be taken off the market. Always offline yet no Internet issues and the camera is about 60ft from the router with no obstructions. It's invariably offline when I need it the most, about 50% of the time and that's a generous estimate

Cameras just stopped working and can't get a hold of customer service to explain. Reinstalling their app blames it on cookie setting of my browser which has never been changed. Suspect their app was updated inconsistent with latest Apple IOS update or Apple IOS was undated and Wyze has not updated their app for the Apple change. Buy cameras from anyone else.

I don’t not recommend buying any of WYZE products it’s all junk! Purchased cordless vacuum the fell apart after owning for 6 months. Customer support will lie to you. I was told they do not sell parts but would replace the vaccum when back in stock and now being told it is out of warranty.

Worst customer service. They refuse to assist you, chat feature sends auto messages & dont acknowledge issues. Phone CS and u will b on hold over 2 hours and they are rude and hang up. Constant issues with monthly subscription and price doubles every year.

Garbage, don't buy!!!

Well, the thing is is like most people said, bought it and the reason I bought it was because you didn’t have to pay monthly to run any of its programs and now all of a sudden they shut me down I can’t do nothing unless I upgrade and pay monthly

Used to be able to review videos on my camv3. Now they won’t let me without upgrading. False advertising. Never would have purchased otherwise. And zero help from customer service. Total b.s.

We have several Wyze cameras and have a love/hate relationship with them. Affordable but yes, they can be glitchy.... not always connecting or giving delayed notifications. Because we don't rely on them for security we have been mostly able to overlook them. However, recently they offered a good deal on their annual subscription service that we wanted to take advantage of. Tried for the entire day of the sale with repeated error messages to the affect of "site not working try again or contact us". At the end of the day, after numerous attempts, I reached out to costumer service. No response for over a week and then I was told the offer had expired and there was nothing they could do about it. Such poor customer service. Heed the warnings and look elsewhere

I bought the most expensive item wyze has. Their robot vacuum. It worked fine for a while, but then wouldn't work properly. When I finally realized it hadn't been working properly, I reached out to them, but they wouldn't do anything because I reached out after their warranty period. If it had been anything other than a defective product, I would have understood, but selling a defective product (one that their diagnostics logs determined was defective from the get-go) and not standing behind their work is pretty sad. They continue to insist on giving me a $50 gift card to wyze (a company I will never buy anything from again) for their defect on a $250 product. After several weeks of back and forth with their poor customer service I've decided to write wyze off and never purchase from them again. Find a better company with a better made product and save your money and sanity.

Response to wyze on 5-1-25: After 4 months, wyze, you want to respond?! I've already been down this rabbit hole with you before and submitted multiple tickets because you guys kept closing them out on me. Which one do you want to reopen? You wasted so much time already, only to tell me, "it wasn't our fault, you were outside the 1-year window, here's a gift card that doesn't even come close to what you spent on our defective product." Send me a new robot vacuum and stop wasting my time. Your 1-star review on here shows how pathetic you are as a company, and the hundreds of 1-star reviews show it over and over and over and over again.

Response to wyze 5-7-25:
wyze Ticket 4210107 and 4250267

So bought a pan cam and its just outside 180 days and failed only to be told tough. Thats the 3rd camera to fail.

Goung to sell off the cameras i have and move to Eufy

Thanks Wyze for responding to trustpilot, but, 4 months after I reported this seems slow and show Wyze interest in customer service

I purchased 26 window/door sensors, 9 motion sensors, 3 cameras, 1 hub, one keypad, 1 socket plug and other stuff I can’t remember, mid December 2024. I received the items in a reasonable period of time, wasn’t bad turn around time at all.

When I began to connect all the window and door sensors up, they connected to the hub without issue. Due to the fact I had so many, I immediately secured the sensors to their location. I competed all of the sensors connected to the hub and placed all the sensors on the doors and windows and identified them as such.

All of the sensors showed a green light, showing they were all active and working properly. The Hub stated that it needed to have a firmware update, so I hit the update button, and after the job updated, ALL of my sensors went offline and I was unable to get them to go back online.

I contacted tech support, and they did a couple things, with no success and then advised they would send me out a new hub, which they did.

I received the hub, connected the hub and attempted to connect any of the numerous sensors that I had, with no success. I repeatedly attempted to connect various sensors around the house to the hub and nothing would connect at all, none of them.

I again contacted tech support and after 46 minutes of waiting on hold, I hung up.

The next day I called tech support, received an answer, and she was useless and provided no help. She simply said we will put a ticket in for the issue and you should receive a response in 24-48 hours.

I have a system that nothing works whatsoever and after having secured all of the sensors to the doors and windows I’m going to have to take them all off and return everything.

I’m not going to spend hundreds and hundreds of dollars of my hard earned money on a system that does not work, and after reading some of these reviews, apparently is a common issue after trying to update the firmware on any of their products.

Their customer service was rude, not helpful what so ever, and I didn’t even think they have any technology background. It’s like they are reading from a script and just keep reading from the script when I tried to interject a comment. I’m still waiting for a call back from my first contact with tech support or an email. I have received nothing.

Time to take everything off and return everything, and contest my purchase with the credit card company as having received a product that does not work at all.

Had a similar experience. We have purchased over 30 cameras, and their monthly plan. Had a $30.00 camera go bad, spent 40 minutes in a chat, and finally was told it was outside their warranty. Waste of my time.

Terrible products, terrible customer support. Someone should file a lawsuit. Devices won’t connect to the internet, once they do, they will disconnect with each firmware update. I have wasted so many hours trying to get the devices set up and on hold. DO NOT BUY!

I ordered a Wyze product one week ago, and it still has not shipped. Getting a real person to have an on-line chat is ridiculously difficult; their AI chatbot keeps you going and going in something akin to an old-school do-loop. Plus, it literally took the human(oid) Agent 10 minutes to tell me that my order is "in processing". Which is what I was told 3 days ago. So....7 days and counting on my order. Who in the world takes 7 days to ship an in-stock order?? I regret ever ordering from this company...