Xgas Limited Reviews 

1,184
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Baz and Gav have today fitted air-con into our bungalow, I would like to say thank you for all the care they took in doing this work and for cleaning all the mess and putting back the furniture. Thes... See more

Rated 5 out of 5 stars

We phoned this company to help with combi boiler not firing up. They came out quickly, diagnosed the problem, temporary fixed while awaiting parts. On time and courteous engineer. Everything fixed a... See more

Rated 5 out of 5 stars

25th September 2024, X-gas installed a new Worcester/ Bosch boiler in my bungalow in talwrn road, coedpoeth. I cannot recommend this company enough! Arrived promptly as promised, spent ages putting... See more

Company replied

Rated 5 out of 5 stars

Telephoned xgas yesterday ,my sister suffering from dementia returned home from respite ,the house was cold ,within an hour an engineer arrived and altered timings on the boiler and she was soon wa... See more

Company replied

Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Gasfitter
  4. Heating Contractor
  5. Plumber

Written by the company

Here at Xgas we are locally renowned for offering a truly remarkable customer experience. With a combined 60+ years’ experience in the heating and plumbing sector, we have built a solid reputation to be your go-to company for all your new boiler requirements. This is backed by our comprehensive 5***** reviews on both Google & Yell, in addition to being a Worcester Bosch Service Partner. With affordable finance options available and up to 12 years guarantee, if you're considering replacing your old inefficient boiler, we have everything that you need. Our home surveyors provide will provide as much information as you need and we never 'hard-sell' nor do we over-promise. We believe in demonstrating a professional impression from start to finish without trying to baffle you with technical jargon or abbreviations. Covering Wrexham, Chester & surrounding areas, our team of expert gas safe engineers are 100% customer focused on ensuring that you are completely satisfied. Rapid response to emergency Installations We know that when you are at home and without heating and hot water especially during the colder months, this creates problems for you. This is why we prioritise all emergencies and can install your new Worcester Bosch quickly . Our efficient customer service team will keep you informed throughout and are always happy to assist in any questions or queries that you may have. Which? Best Buy Gas & Oil Boiler Here at Xgas we only install the best boilers on the market. That's why our boiler brand of choice Worcester Bosch has won the best value gas & oil boiler for 11 years as voted by 'Which?' Our premium service demands a premium brand, they both go hand in hand to deliver a product you can trust with a service you can rely on. Safe In Your Home Installer Commitment We appreciate that in the current COVID-19 pandemic, that there can be a hesitation in allowing our gas safe engineers into your home. Rest assured, as a business we take the health & safety of both our staff and customers very seriously. This is why all our engineers are 'Safe In Your Home Installer Commitment', meaning whilst at your premises we will wear the required PPE and adhere to social distancing. In 3 points: Competitive pricing with affordable finance options available Up to 12 years guarantee for complete peace of mind Local, trusted and recommended


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,184)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

brilliant used x gas before still…

brilliant used x gas before still brilliant

March 7, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Excellent as ever.

March 5, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 5 out of 5 stars

Xgas responds quickly

Xgas responds quickly, civilly and competitively. Employs professionals who don't hang about, get on with the job and fix the problem. They attend to domestic boilers, water circulation and plumbing.

February 28, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

tenant report

My tenant reported a friendly, cat loving Gas rep. Thank you very much.

February 16, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 1 out of 5 stars

Requested a quote - shocking service

Requested a quote. Two guys arrived - looked at the job then said the quote will follow. Four phone calls later chasing, no quote! Each time I was told “th3 manager has to look at it” 🤷🏻‍♂️. If they are that unreliable when simply quoting for work heaven knows what the actual standard of work will be. I don’t really want to find out. Shocking treatment. Be warned!

February 8, 2024
Unprompted review
Xgas Limited logo

Reply from Xgas Limited

We’re sorry to hear that we did not get your quote over to you in timely manner. We have investigated all calls, a mis communication in our office to who was dealing with the prices and unfortunately yours was not dealt with. We set high standards for ourselves and are disappointed that they were not met. We appreciate you taking the time to review us, we have now implemented a more stringent process for all quotes and the time they take to be sent onto customers.

Rated 5 out of 5 stars

Good service

Good service

February 2, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 5 out of 5 stars

Excellent

Excellent, promptly attended to the issue with the boiler. Kind courteous staff from start to finish.

Reasonable costs for parts and labour

January 2, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Very professional and reliable service…

Very professional and reliable service from well mannered and helpful people.

January 8, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Efficient

Efficient, polite and cleared up after themselves.My heating and hot water now work beautifully.

December 14, 2023
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Reliable

Reliable , Clean . Reasonably priced , friendly . Wouldn’t hesitate to recommend .

March 1, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Excellent work always

Excellent work always, very relatable, would recommend.

February 29, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Spot on service with Xgas once again

Spot on service with Xgas once again. Really do go that extra mile to help you. We saved a a great deal with them.

January 11, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

The parts required were on the van and…

The parts required were on the van and the repair done there and then within a couple of hours. Excellent service at a reasonable cost. Many thanks.

January 25, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Efficient and reliab

Efficient and reliable in dealing with our job - on time and very helpful engineer

December 20, 2023
Xgas Limited logo

Reply from Xgas Limited

Thank you for your review. It’s great to hear such great feedback, we will feed this back to the engineer that attended
Kind Regards
Xgas

Rated 5 out of 5 stars

Everything

January 30, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 5 out of 5 stars

The engineer came out as planned and…

The engineer came out as planned and resolve the problem quickly. He was very friendly and checked out the Whole heating system was working satisfactory. The boiler was locked out and working at low temperature. We are now actually spending less on gas and the house is very cosy. Great company.

February 2, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your review. It’s great to hear such great feedback, we will feed this back to the engineer that attended
Kind Regards
Xgas

Rated 5 out of 5 stars

Turned up on time

Turned up on time. Did neat job without problems. What more to say?
Will use again

February 26, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Great service

Great service, very friendly and used xgas for the past 6 years.

February 2, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your lovely feedback and continued loyalty. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

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